May 2024 – Present · 1 yr 10 mos · Lompoc, California, United States · Hybrid

• Led strategic planning and program development at Savie Health to provide essential healthcare services to underserved populations.
• Managed operations and resources to ensure financial sustainability and advocate for policy changes aligned with organizational goals.
• Collaborated with dedicated team, Board of Directors, and community partners to expand impact and ensure equitable access to healthcare for all.

Mar 2022 – Feb 2024 · 1 yr 11 mos · Austin, Texas, United States · Remote

• Professional Summary:
• As a key contributor reporting to the Chief Technology Officer, I offer strategic leadership, partnering with Senior Leadership to drive organization-wide agile transformation. Notable achievements include spearheading the development of team agile engagement strategies.
• Leadership/Management Achievements:
• Pioneered the establishment of an Agile education and learning portal, along with community engagement tools on Confluence.
• Standardized and re-engineered JIRA processes and fields, incorporating productivity add-ons such as Structure, Rich Filters, Deep Clone, and Time Reports.
• Successfully led and coached numerous major initiatives, including the seamless transition to a Data Lake.
• Provided mentorship to Scrum Masters and Engineering Leads, supporting over 40 Scrum teams on a global scale.

Jul 2017 – Nov 2019 · 2 yrs 4 mos · San Luis Obispo, California, United States · On-site

• Led non-profit organization in change management, organizational development, and implementation of large-scale projects. Responsibilities included budgeting, financial management, creative marketing, HR/personnel management, employee training and development, and fundraising.
• Strategic Visioning Responsibilities:
• » Helped define organization's direction, working closely with Board of Directors to ensure business goals are aligned and met.
• » Collaborated with leaders on strategies and solutions to drive sustainable change, achieve transformational business results, and build upon leader/organizational capabilities.
• » Developed organization change management and project management methods, tools, training, and management processes for all initiatives and projects.
• Leadership/Management Responsibilities:
• » Mentored and provided leadership to staff of 20 employees and 200+ volunteers, successfully establishing feedback loops that resulted in process improvements and trust building.
• » Promoted practices that maintained high morale and staff retention; including effective communication, prompt problem resolution, and providing positive reinforcement.
• Accomplishments:
• » Increased service capacity by over 60%, resulting in thousands of uninsured adults receiving free high-quality healthcare.
• » Raised over $1M in second year through grants, fundraising events, and personal appeals.
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May 2011 – Mar 2022 · 10 yrs 10 mos · Eden Prairie, Minnesota, United States · Remote

• Professional Summary:
• Directed Operations Readiness initiatives for new client onboarding across a diverse portfolio of over a dozen products in both prospective and retrospective services. Oversaw market positioning, end-to-end operational design, agile scheduling, best practices, training, roadmap definition, and sales support activities for $45MM Medicare and Affordable Care Act (ACA) programs. Proactively focused on development and engagement initiatives while aligning with evolving organizational goals.
• Leadership/Management Responsibilities:
• Managed client engagement and ensured regulatory compliance for 7.5 million national members.
• Led cross-functional teams of 50+, overseeing strategic and tactical planning activities.
• Collaborated with senior leadership on capital, prioritization, and multi-year planning.
• Aligned teams with organizational objectives by providing clear direction and ordering priorities based on an understanding of goals and priorities.
• Accomplishments:
• Forecasted over $1B in annual revenue across 23 product lines for the RQNS sector.
• Designed supplemental client services, resulting in a 28% increase in program revenue in the first production year.
• Spearheaded the design and development of the Encounter Data Processing System Product based on new and evolving Medicare requirements, employing Agile/Scrum methodology.
• Achieved AWS Certified Cloud Practitioner status while actively contributing to implementing and optimizing AWS Connect - CRM - Contact Center solutions, demonstrating prowess in leading and fostering impactful conversations and discussions.

Sep 2009 – Apr 2011 · 1 yr 7 mos · Houston, TX · Hybrid

• Professional Summary:
• Distinguished for executing a compelling vision, led multi-site operations, and managed P&L for a privately held national hospitalist company with 90 employees, including 60 medical doctors. Provided strategic oversight of both operational and financial functions, overseeing an $11M annual budget.
• Leadership/Management Responsibilities:
• Established performance indicators, operating goals, realignment initiatives, productivity improvements, and cost reduction programs.
• Fostered high-performing teams through coaching, creating challenging opportunities, and recognizing the impactful contributions of team members.
• Accomplishments:
• Managed 95% of company revenue, surpassing FY10 targets by 11%.
• Implemented a new recruitment strategy, enhancing the recruiting engine and doubling the quantity of viable candidates.
• Applied Sigma Six initiatives to significantly enhance physician satisfaction and streamline administrative handling of the physician bonus structure.

Dec 2005 – May 2009 · 3 yrs 5 mos · Reno, NV · Hybrid

• Professional Summary:
• Oversaw volume licensing sales field relationships in the North American public sector, providing strategic direction, sales leadership, and operational management for a team of 30+ licensing executives and licensing specialists.
• Accomplishments:
• Implemented a progressive support team process, resulting in a 44% reduction in errors and an 18% decrease in processing time.
• Consistently exceeded service level agreements and revenue targets, achieving success rates of more than 98%.
• Redesigned the business strategy to establish a model offering customized training for teams, enhancing their ability to sell products to targeted market groups.

Nov 2004 – Dec 2005 · 1 yr 1 mo · Quincy, California, United States · On-site

Sep 1999 – Oct 2002 · 3 yrs 1 mo · San Rafael, CA · On-site

• Professional Summary:
• Managed a $5M+ budget and supervised 65 employees across national and international sites. Achieved a #3 ranking out of 750 employees for performance and potential. Led three key operations departments: Commissions, Licensing, and Project Office. Successfully spearheaded a large-scale, multi-site global project, establishing seven operations departments in GE India. Recognized with the prestigious GE Everest Award, the highest accolade in GE for Project Management.

Aug 1998 – Sep 1999 · 1 yr 1 mo · Los Angeles, California, United States · On-site

Aug 1992 – Aug 1998 · 6 yrs · Salinas, California, United States · On-site