Jun 2021 – Apr 2025 · 3 yrs 10 mos · Gurugram, Haryana, India

Jul 2018 – Jun 2021 · 2 yrs 11 mos · New Delhi, Delhi, India

• Experience in coordinating with internal team and external vendors to deliver complex and time driven
• projects.
• Defined clear targets and objectives and communicated to other team members and at the same time motivating them to deliver quality driven results.
• Experience in Handling Multiple teams and Conflict Management. Used efficient people management
• expertise, customer service skills and analytical nature to resolve customer concerns and promote
• loyalty.
• Maintaining strong relationship with the client during the entire project process, reporting regularly to the client on their deliverables in order to ensure outstanding customer satisfaction.
• Devised new promotional approaches to boost customer numbers and market penetration while
• enhancing engagement and driving growth.
• Achieved optimal goals by executing negotiation strategies for prices and services with the different
• vendor.

Aug 2016 – Jul 2018 · 1 yr 11 mos · Noida, Uttar Pradesh, India

• Identified plans and resources required to meet project goals and objectives by setting realistic
• timelines and checkpoints.
• Developed and initiated projects, including managing costs, schedule and performance.
• Headed four production teams specializing in typesetting, layout and quality assurance activities.
• Managed all phases of around hundred books project from procurement to commission.
• Updated operational methods, oversaw accounting procedures, tracked information and compiled data
• to improve efficiency.
• Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
• Keep the stakeholders informed about any deviation in the agreed project plan at any stage and devise
• a revised plan to meet the requested delivery date.
• Auditing the final I-pad version of the title/ book to ensure the look and feel of all elements is as per CA's editorial decisions and as per Cambridge rules and guidelines.
• Got my name included in the acknowledgement section of multiple books. Received several
• appreciations from clients for an error free title delivery.

Apr 2016 – Aug 2017 · 1 yr 4 mos · Noida Area, India

• ● The job responsibilities involve communicating with the authors and Journal Mangers for resolving any issues from scratch to dispatch stage.
• ● Keeping the clients informed about the status of their paper/ books and check whether the input received is in a specified format or not.
• ● To ensure timely delivery of projects and to send the feedback from to the author and the publisher.
• ● Pro at using production tracking software's and working on Excel to maintain records.

Nov 2013 – Jul 2014 · 8 mos · Greater Lucknow Area

• The responsibilities included making weekly and monthly reports of the projects and ensuring the timely delivery of projects. Digital marketing of the services of the company.