Oct 2022 – Present · 3 yrs 6 mos

• Investigate Community Experience programs and processes, find issues and inefficiencies and then address those through platform improvements, automations, and process changes.
• Make data-driven decisions and prioritization, measure the impact of changes implemented, and provide regular reporting and analysis of results to senior management.
• Be the subject matter expert on Community Experience programs for stakeholders across the business.
• Conduct UAT and validation of new features in recruitment tools before their production release, ensuring they function correctly.
• Serve as a liaison between development, production, and recruitment teams, communicating issues and effective solutions to improve recruitment processes.
• Translate requests into SOPs for process automation via RPA.
• Utilize UiPath to develop and automate simple processes, contributing to operational optimization.

Sep 2021 – Oct 2022 · 1 yr 1 mo

• Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork.
• Social Media - respond to community inquiries in various channels with specific guidelines
• Support Talent Community team and Quality team with specific guidelines
• Deliver introductory training (internal and external): being able to explain and reason why we do things in a certain way
• Be an expert in executing the functional area
• Deliver weekly reports on the progress of the ongoing projects
• Optimize our day-to-day procedures/programs
• Community Functional Areas
• Offer excellent customer service to our global supplier base, providing support and enablement on all aspects of the supplier experience, mostly through the use of our ticketing and knowledge management system, Zendesk
• Develop a detailed understanding of the technical and commercial aspects of our partnership with our global workforce, mastering the use of different software and business processes.
• Engage critically with the workload, proactively suggesting improvements to existing processes shaping our worker community experience.
• Contribute to employer branding maintenance and strategy, with a focus on Social Media, mass email campaigns, and live events.
• Assist the internal stakeholders of our production teams to provide consultancy on supply-chain issues, and work together to ensure timely and high-quality project delivery to our clients.