Stephanie Barnett

Business Development Executive

Lima, Ohio, United States28 yrs 2 mos experience

Key Highlights

Achieved over $1MM in year-end collections.
Reduced late-stage delinquency by 4.5% through data-driven strategies.
Managed over 1,500 past-due accounts effectively.

Stackforce AI infers this person is a Fintech professional with extensive experience in customer service and debt collection.

Contact

Skills

Core Skills

Credit RecoveryCommunicationCustomer ServiceDebt CollectionTrainingCoaching

Other Skills

10-Key TypingACH PaymentsAccount ManagementAccount ReconciliationAccounts Receivable (AR)Active ListeningAnalytical SkillsAttention to DetailBasic AccountingBilling ProcessCall Center DevelopmentCall CentersCash ManagementClient AccountsCollection Systems

About

As a Senior Collector at Giggle Finance, I manage a portfolio of over 1,500 past-due accounts, implementing data-driven strategies that have reduced late-stage delinquency by 4.5% and consistently achieved monthly recovery totals exceeding $50,000. By coordinating over 7,000 outbound contacts across phone, text, email, and live chat, the team ensures tailored outreach that preserves customer relationships and drives prompt resolutions. As a Team lead at Novo, I contributed to exceeding fiscal targets by 100%, generating year-end collections surpassing $1MM. My approach combines firm recovery goals, regulatory compliance, and respectful engagement, fostering long-term relationships and maximizing revenue recovery. Dedicated to impactful collaboration and sustainable solutions, I thrive in high-volume environments that value strategy and trust.

Experience

28 yrs 2 mos

Total Experience

4 yrs 5 mos

Average Tenure

1 yr 9 mos

Current Experience

Giggle finance

Senior Collector

Jul 2024 – Present · 1 yr 9 mos · Florida, United States · Remote

Manage a portfolio of over 1500 past due accounts at Giggle Finance, implementing data-driven strategies to reduce late stage delinquency by 4.5% and achieving monthly recovery totals exceeding $50,000.
Coordinated more than 7000 outbound contacts via phone, text, email, and live chat, tailoring outreach to drive prompt resolution and preserve customer relationships.
Executed multi-stage collection plans, reducing mid-stage delinquency by 2.3% and early stage by 2%, ensuring full regulatory compliance and maximizing revenue recovery.

NegotiationAnalytical SkillsCommunicationCredit RecoveryCredit Control

Novo

Senior Collections Specialist, Account Manager

Feb 2023 – Apr 2025 · 2 yrs 2 mos · United States · Remote

✦ Manage over 350 portfolio accounts with a success rate of 100% customer satisfaction with 0 received complaints.
✦ Assertively monitor and engage in call volume of accounts receivables staying within matrix 95% of collection activity.
✦ Generate over 90 calls per day resulting in approximately 75% increase in revenue and enhanced customer satisfaction.
✦ Successfully exceeded monthly fiscal targets by 100% resulting in year-end collections of over $1MM.

CoachingCustomer SatisfactionComputer LiteracyCustomer ServiceSalesforce.comEasily Adaptable+61

Suburban propane

Customer Service Specialist

Oct 2020 – Oct 2022 · 2 yrs · Wapakoneta, Ohio, United States · On-site

✦ Facilitated weekly aging reports on accounts with a DSO of 1 to 210 days, effectively maintaining files, resulting in a 20% increase in weekly receivables.
✦ Exceeded the expected call ratio of 75 accounts worked per day, by 100% 90% of the time.

CoachingCustomer SatisfactionComputer LiteracyCustomer ServiceSalesforce.comContract Review+56

Cora health services

Account Specialist

Mar 2015 – Oct 2020 · 5 yrs 7 mos · Lima, Ohio Area · Hybrid

✦ Processed and reworked denied claims for 250 outpatient clinics from North and South Carolina to Florida.
✦ Reviewed AR detailed aging every 6 weeks for assigned payer(s); contacting Aetna and Signa Insurance companies.
✦ Achieved a goal of 180 from date of denial.

Customer SatisfactionComputer LiteracyCustomer ServiceContract ReviewCustomer-focused ServiceElectronic Payments+47

Apria

Customer Inquiry Representative

Aug 2014 – Mar 2015 · 7 mos · On-site

✦ Successfully reworked Medicare claims for Durable Medical Equipment (DME)
✦ Effectively explained Medicare Part B to customers to understand coverage.

Computer LiteracyContract ReviewCustomer SuccessProfessional MannerCollection SystemsMultitasking+24

Mrs associates

Collection Representative

Jan 2008 – May 2011 · 3 yrs 4 mos · On-site

✦ Achieved monthly goal at 95%, resulting in successfully meeting an annual goal to produce an increase of $100K.
✦ Met daily call matrix by 100%, increasing client productivity scores by approximately 25%.

Customer SatisfactionComputer LiteracyCustomer ServiceContract ReviewCustomer-focused ServiceCustomer Service Operations+46

The auglaize county we care center

Chemical Dependency Counselor/Home-Based Caseworker

Dec 2004 – Jun 2008 · 3 yrs 6 mos

✦ SOQIC paperwork, full-scale AOD assessment with diagnosis, inpatient counseling, home-based counseling for drug-addicted families, facilitated MRT and Thinking for a Change. Coordinated team meetings, scheduling of clients, computer input and data entry, professional letter writing to courts, lawyers, and state and county agencies, and crisis intervention with angry, irate, disgruntled, and suicidal clients.

CoachingCustomer SatisfactionComputer LiteracyCustomer ServiceEasily AdaptableTraining+36

The ohio institute of human services

Training Facilitator

Jul 2004 – May 2006 · 1 yr 10 mos · Columbus, Ohio Metropolitan Area · Hybrid

✦ Facilitated Foster Parenting Core Curriculum training classes. Independent writing of training classes. Presented professional training to an audience of 8 to 100. Powerpoint presentations,, stage presence, outstanding communication and facilitation skills.

CoachingCustomer SatisfactionComputer LiteracyCustomer ServiceEasily AdaptableTraining+37

Stephanie kettler barnett

Parenting Mentor, Family Lifeskills Coach

Aug 1998 – Dec 2004 · 6 yrs 4 mos · Auglaize County, Ohio, United States · Hybrid

✦ Mentored families to maintain children with biological families vs. the foster care system, taught parenting, hygiene, and budgeting skills, as well as modeled correct parenting behavior, supervision structure, and expectations. Intervened for families with court systems, government agencies schools and physicians. Maintained all billing and mileage and daily case notes on client progress.

Stephanie kettler

Theraputic Foster Parent

Aug 1994 – Feb 2009 · 14 yrs 6 mos

✦ State of Ohio Licensed Foster Parent: Specialized in behavior problems, and at-risk teens. Including runaways, behavior problems, ADHD, bipolar disorder, drug abuse, theft, domestic violence, and sexual abuse.

CoachingComputer LiteracyTrainingContract ReviewCustomer-focused ServiceTeam Management+36