Amruthavalli K S

Operations Associate

Bengaluru, Karnataka, India12 yrs 6 mos experience

Key Highlights

10+ years in e-commerce operations leadership
Expert in escalation management and process excellence
Proven track record in improving seller satisfaction

Stackforce AI infers this person is a seasoned leader in E-commerce operations with a focus on seller experience and process excellence.

Contact

Skills

Core Skills

Operations ManagementEscalation Management

Other Skills

KPI & SLA GovernanceRoot Cause AnalysisProcess ExcellenceVendor ManagementStakeholder ManagementProcess ImprovementCustomer SupportSales SupportCustomer Feedback ManagementAssistantsMicrosoft OfficeMicrosoft WordTeam ManagementManagementMicrosoft PowerPoint

About

Results-driven Operations & Seller Experience Leader with 10+ years of experience managing large-scale e-commerce operations across high-impact, fast-paced environments. Proven expertise in operations excellence, escalation management, compliance, SLA governance, and process transformation, with a strong track record of improving seller satisfaction and operational efficiency. I specialize in building and leading high-performing teams, driving data-backed decisions, and partnering closely with cross-functional stakeholders across Category, Tech, Logistics, and Process Excellence teams. My work consistently delivers measurable outcomes—ranging from SSAT improvement and TAT reduction to process standardization and vendor governance. Core strengths include: • End-to-end operations & people leadership • Seller experience & executive escalations (CEO / Leadership / KAM) • KPI, SLA & quality governance • Root cause analysis & continuous improvement • SOP design, process mapping & documentation Passionate about solving complex operational challenges, mentoring teams, and driving sustainable business impact through structured execution and collaboration. Skills : Operations Management • Seller Experience • Escalation Management • People Leadership • KPI & SLA Governance • Process Excellence • Root Cause Analysis (RCA) • Program & Project Management • Stakeholder Management • Vendor Management • SOP Design • Compliance & Risk Management • Data-Driven Decision Making

Experience

12 yrs 6 mos

Total Experience

2 yrs 3 mos

Average Tenure

1 yr 1 mo

Current Experience

Flipkart

Manager – Seller Support Escalations

Apr 2025 – Present · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

Lead end-to-end operations for 6 teams, consistently meeting and exceeding KPIs and performance benchmarks.
Streamlined workflows to improve productivity, execution efficiency, and SLA adherence.
Monitored real-time metrics and executed immediate corrective actions to prevent SLA breaches.
Conducted daily RCAs to identify bottlenecks and eliminate recurring operational issues.
Standardized quality frameworks across queues for consistent resolution and communication.
Partnered with Category, Tech, and Logistics teams to unblock issues and accelerate closures.
Led bi-weekly performance reviews with category teams to reduce backlog and improve growth metrics.
Managed vendor and partner performance through audits, feedback loops, and governance mechanisms.
Successfully transitioned critical queues from external partners to in-house teams without metric disruption.

Operations ManagementEscalation ManagementKPI & SLA GovernanceRoot Cause AnalysisProcess ExcellenceVendor Management

Meesho

2 roles

Manager – Seller Support

Promoted

Jul 2024 – Apr 2025 · 9 mos · Bengaluru, Karnataka, India · Hybrid

Defined operational scope and execution plans, acting as the central POC for seller support operations.
Built and governed a centralized repository for all operational programs and initiatives.
Owned CEO, Leadership, and KAM escalations end to end.
Led hiring, billing, invoicing, and partner coordination activities.
Conducted deep-dive RCAs and implemented corrective and preventive actions.
Designed and published weekly escalation dashboards to track trends and reduce agent errors.
Delivered structured trainings to KAM teams, resulting in reduced escalation volumes.
Worked closely with Process Excellence teams to close SOP gaps and improve resolution accuracy.

Operations ManagementEscalation ManagementProcess ExcellenceRoot Cause AnalysisStakeholder Management

Assistant Manager

Jun 2022 – Jul 2024 · 2 yrs 1 mo · Bengaluru, Karnataka, India · Hybrid

Managed CEO, leadership, and KAM escalations across seller support.
Identified recurring escalation drivers and partnered with stakeholders to prevent recurrence.
Delivered regular process updates and trainings, significantly reducing escalation volumes.
Created weekly dashboards to minimize agent errors and improve resolution quality.
Co-created new SOPs with Process Excellence teams where guidelines were undefined.

Operations ManagementEscalation ManagementProcess Excellence

Flipkart.com

2 roles

Assistant Manager (AEGIS GLOBAL SOLUTIONS)

Promoted

Jun 2016 – Jul 2022 · 6 yrs 1 mo · novel tech park · On-site

Help customer by calls and mails• Led CEO, leadership, social media, grievance, and proactive escalation domains with
7 TLs, 5 SMEs, and 125+ associates.
Built deep marketplace expertise across Orders, Logistics, Returns, FBF, Listings, Payments, and Fulfillment models.
Implemented new SOPs and process improvements to enhance efficiency and seller satisfaction.
Owned workforce planning, hiring, performance management, mentoring, and career development.
Designed process flows, structured email templates, and eliminated non-value-added activities.
Prepared RCAs for critical escalations and drove preventive actions with stakeholders.

Operations ManagementEscalation ManagementProcess Improvement