Feb 2024 – Mar 2025 · 1 yr 1 mo · Burlington, Ontario, Canada

• Execute all stages of order processing including picking, packing, and shipping healthcare products according to client instructions and standard operating procedures.
• Proficiently operate advanced MHE such as Reach Trucks, Turret Trucks, Pallet Movers, and Order Pickers to execute stock rotation, truck loading, and replenishment tasks.
• Perform routine inventory control duties including cycle counting, discrepancy resolution, and real-time updates via RF scanning technology.
• Load outbound shipments, verifying product integrity and minimizing handling errors with careful attention to packaging standards.
• Communicate with team leads to resolve workflow challenges, assist in task prioritization, and achieve operational KPIs.
• Support safe work culture through responsible equipment usage, incident reporting, and alignment with facility safety policies.

Aug 2023 – Apr 2024 · 8 mos · Burlington, Ontario, Canada

• Customer Service-
• Greeting customers in a friendly and professional manner.
• Providing assistance and answering customer inquiries.
• Resolving customer issues or directing them to the appropriate staff.
• Cash Handling-
• Accurately processing customer transactions using cash registers or point-of-sale (POS) systems.
• Handling cash, credit cards, and other forms of payment.
• Providing correct change and receipts to customers.
• Transaction Accuracy-
• Ensuring the accuracy of prices and product codes during checkout.
• Scanning and bagging items correctly.
• Verifying age-restricted product sales, if applicable.
• Maintaining Clean and Organized Checkout Area-
• Keeping the checkout area clean, organized, and free from clutter.
• Arranging bags, carts, and other items to facilitate smooth customer flow.
• Following Store Policies and Procedures-
• Adhering to company policies and procedures, such as return/exchange policies and refund guidelines.
• Following security procedures to prevent theft and fraud.
• Product Knowledge-
• Staying informed about current promotions, discounts, and product information.
• Assisting customers in locating items within the store.
• Team Collaboration-
• Communicating effectively with other store staff and departments.
• Collaborating with coworkers to ensure efficient store operations.
• Adherence to Health and Safety Regulations-
• Following health and safety guidelines to ensure a safe working environment.
• Adhering to hygiene standards, especially during the handling of food items.
• Continuous Learning-
• Participating in training sessions to stay updated on new products, procedures, and technologies.

Jun 2022 – Jan 2023 · 7 mos · Noida, Uttar Pradesh, India · On-site

• During my journey as a Recruiter, I was responsible for:
• Understanding Client Requirements-
• This involves a thorough analysis of the client's needs, understanding the specific skills, qualifications, and attributes they are seeking in a candidate.
• Job Posting-
• Creating compelling job postings to attract potential candidates.
• Utilizing various channels such as job boards, social media, and industry networks to advertise the job and reach a diverse pool of candidates.
• Sourcing-
• Employing diverse strategies to identify and attract potential candidates, including proactive sourcing, networking, and leveraging online platforms.
• Building and maintaining a talent pipeline for future recruitment needs.
• Screening-
• Reviewing resumes and applications to shortlist candidates based on the established criteria.
• Identifying candidates whose skills and experience align with the client's requirements.
• Interview Scheduling and Conducting-
• Coordinating and scheduling interviews between candidates and hiring managers.
• Conducting thorough interviews to assess candidates' qualifications, skills, and cultural fit within the organization.
• Collecting Feedback-
• Gathering feedback from hiring managers and other stakeholders involved in the interview process.
• Analyzing feedback to make informed decisions on candidate suitability and potential areas of improvement in the recruitment process.
• Reference Checking-
• Conducting reference checks to verify candidates' employment history, qualifications, and overall suitability for the position.
• Providing clients with comprehensive insights into a candidate's professional background.
• Negotiating Offers-
• Engaging in salary and benefit negotiations with selected candidates.
• Facilitating communication between clients and candidates to reach mutually agreeable terms.
• Onboarding-
• Overseeing the onboarding process for selected candidates, ensuring a smooth transition into their new roles.

Mar 2022 – Jun 2022 · 3 mos

• Here my responsibilities were:
• Product Knowledge-
• Acquired in-depth knowledge about Airtel's products and services.
• Understanding features, benefits, and pricing plans for SIM cards, internet connections, and leased lines.
• Outbound Calls-
• Made proactive outbound calls to potential customers.
• Aimed to generate interest, provide information, and persuade customers to make a purchase.
• Customer Engagement-
• Built positive and engaging conversations with customers.
• Utilized effective communication skills, active listening, and tailored approaches based on customer needs.
• Persuasion and Sales Techniques-
• Employed strong persuasion skills to influence customers.
• Highlighted unique selling points, special offers, and benefits of Airtel's products.
• Sharing Information-
• Provided detailed information about products and services to interested customers.
• Explained various plans, data packages, and perks associated with Airtel's offerings.
• Data Management-
• Collected and accurately recorded customer information.
• Ensured proper data management for follow-up and further actions.
• Team Collaboration-
• Collaborated with the sales team, including the team lead.
• Shared insights, coordinated efforts, and provided regular updates on progress.
• Follow-Up-
• Followed up on leads, addressed queries, and provided necessary clarification.
• Consistent follow-up demonstrated commitment and increased chances of conversion.
• Feedback and Improvement-
• Sought feedback from the team lead to identify areas for improvement.
• Adapted to customer responses, market trends, and feedback for continuous learning and refinement.