May 2017 – Present · 8 yrs 11 mos · Mumbai

Jun 2013 – May 2017 · 3 yrs 11 mos

• To initiate the development (and drive the implementation) of service improvement and/or cost reduction initiatives to meet or exceed the performance targets as agreed with the customer
• To act as the regional escalation point-of-contact for operational issues for the MNC customer while working in cooperation with the country team
• To participate in the monthly, quarterly & annual customer site visits and review meetings
• In conjunction with the RKAM manage and coordinate multiple customers at a regional and/or global level
• Regular follow up with customers to keep a check on the AR status. Resolve invoice discrepancy if any
• Work closely with Finance team to ensure the AR in under control
• Serve as regional escalation point for all process and support issues
• Support the team and provide necessary guidance to meet the assigned KPI’s
• Initiate and manage the development and implementation of MNC customer specific enhancements that improve the overall service performance and profitability of the solution for DHL

Jan 2012 – Jun 2013 · 1 yr 5 mos

• All India In charge KPI’s of NYK Line India.
• Responsible for Inventory Planning for All India Locations.
• Executing responsibility of an Analyst for Inventory Imbalance at All India Locations.
• Responsible for Container moves updations on a daily basis in OSCAR.
• Responsible for Inventory forecasting for Mumbai and ICD’s under Mumbai.
• Responsible for Empty Positioning of containers from surplus locations to deficit Locations.
• Monitoring of Average Stay days of Containers at CFS and taking action plans for the reduction of the same.
• Key person responsible for analysing Transportation and Stevedorage costs for all India locations
• on a monthly basis and taking necessary corrective actions for cost reductions.
• Executing responsibility of Inventory Planning for GOH (Garment on Hanger) Containers on a weekly basis.
• Monitoring the cost savings by usage of Recycled GOH Containers and minimising the use of Fresh GOH containers

Jul 2009 – Jun 2010 · 11 mos

• Executed responsibilities of a Process Validator for an IT Firm
• Key person involved in the Organisation of the Business Continuity and Risk Awards
• Meeting the client while being a part of the Software Asset Management Team
• Auditing the client location for usage of any software-vendor specific proprietary software
• Interacting with the upper management individuals for planning, execution and results of the audit
• Providing feedback to the client
• Reviewing the current setup of the client with regards to the licenses
• Understanding Software Asset Management(SAM) maturity in client
• Verifying compliance with the Terms and Conditions of the Software Licensing Agreement
• Sharing the best practices of SAM with the client
• Assisting the client in complying with best practices