Jan 2022 – Apr 2024 · 2 yrs 3 mos

• Providing centralized operational support for a range of human resource activities and transactions. Ensuring efficiency of operations, technology and transaction processes. Establishing standards and procedures for recruiting operations and handling employee questions, transactions and administration of human resource programs.
• TA Operations
• The Talent Acquisition (TA) Operations function at BlackRock is responsible for the effective delivery and support of all operational activities across the Talent Acquisition function globally. The TA Operations team is comprised of Experienced Recruitment, Executive Recruitment and Campus Recruitment Operations.
• ContactHR
• The contactHR team is responsible for delivering expert execution of a wide range of HR support, including, but not limited to, auditing transactions, responding to employee and manager inquiries on HR related policies and procedures, and acting as a partner and liaison to internal HR functions on business led initiatives. The role is aligned within the HR Infrastructure People Operations function and contributes to the alignment of global HR processes.
• Risk and Compliance - Embed risk management mindset in our end to end service delivery through globally consistent standards to provide best in class service for our clients, candidates, and employees
• Regional Strategic Initiatives. Scale processes and technology to reduce manual tax and enhance the Employee & Candidate Experience.
• Innovation, Analytics and Insights - Drive connectivity through enhanced real time reporting and analysis to enable informed, collaborative decision making
• Lead Progress on Processes & Technology
• Talent Development – Invest in the whole career of the team

Aug 2021 – Jan 2022 · 5 mos

• Manager of Managers – Leading 5 TA Ops Client Leads overlooking team of approx. 24 Recruiting Coordinators and 2 Regions
• Risk and Compliance - Embed risk management mindset in our end to end service delivery through globally consistent standards to provide best in class service for our clients, candidates, and employees
• Regional Strategic Initiatives. Scale processes and technology to reduce manual tax and enhance the Employee & Candidate Experience.
• Innovation, Analytics and Insights - Drive connectivity through enhanced real time reporting and analysis to enable informed, collaborative decision making
• Lead Progress on Processes & Technology
• Talent Development – Invest in the whole career of the team

Oct 2018 – Jul 2021 · 2 yrs 9 mos

• Key Responsibilities:
• Manage day to day Recruiting Operations team of 12-14 individuals supporting Recruiting Operations for Experienced, Executive and Campus Hiring.
• Oversee work load, flexing and balancing activity to ensure even allocation; manage SLAs for team
• Partner with regional TA Ops peers and global leaders to share best practices and ensure services are delivered on a consistent basis
• Build and maintain strong, mutually beneficial relationships with the APAC TA and TA Ops leadership in the region.
• Understand and communicate business and reporting requirements and changes that could impact the delivery of the services
• Troubleshoot issues, monitor risk and ensure mitigation plans are in place
• Build strong relationships and partnerships across the broader HR functions (Business Partners, Platform and Analytics, Recruiting, Rewards, etc.)
• Manage, coach and regularly meet and discuss performance with each team member, working to continually develop their skills and experience
• Participate in regular operational review meetings
• Ensure processes are compliant with all HR policies and procedures
• Recruit and train new and existing team members on new and improved processes
• Leadership and participation on ad-hoc and planned projects
• Pro-actively identify and recommend opportunities for improvement

Aug 2016 – Sep 2018 · 2 yrs 1 mo

• Responsibilities (Talent Sourcer)
• Excelled in presentation of high talented, employable and qualified candidates for sales and technical positions
• Develop and drive the staffing strategy / Recruitment Strategy and practices to fit Client needs and to provide a qualified and diverse candidate pool.
• Develop multiple sourcing strategies for multiple Client needs depending on complexity of the position to hire by effectively using various sourcing channels.
• Work with hiring managers to ensure recruiting activities have the appropriate prioritization, are being acted on in a timely manner and are ultimately selecting the best candidate considering a mix of culture match, skills, abilities, experiences and diversity.
• Diversity Specialist – help attract, hire & retain a diverse & inclusive workforce to meet current & emerging business needs
• Source and track outcomes for Diversity Events.
• Connecting with passive candidates for reference generation, future requirements
• Setting up client expectations based on the market intelligence and mapping.
• Technical screening of profiles to ensure role fitment.
• Candidate Engagement
• Ensuring the best candidate experience throughout the hiring process
• Responsibilities (Recruiting Associate Lead)
• Handling a team of 3 Recruiting Associates. Responsible for their Training and Development.
• Stakeholder management, Business engagement, Understanding requirements, Strategic planning.
• Process expert for all internal operations regarding recruitment and tools management.
• Handling Human Resource Operations.
• Tools management (iCims, E-Rec, Recweb, Headtrax)
• Provide recruiting reports and analysis on a weekly, monthly or quarterly basis to Talent Acquisition Leads (TALs) or other members of the Staffing Team, including updates against all Key Performance Indicator’s (KPI’s)
• Partner with other RA Leads to ensure best practice sharing, process improvements and consistency in approach

Sep 2015 – Aug 2016 · 11 mos

Sep 2010 – Sep 2015 · 5 yrs

• Resource Management. HR Operations
• Act as a HR Focal for the team members.
• Streamline Recruitment process all roles to close each vacant position within specific defined time frame, in accordance to the Organizational priorities and recruitment policy.
• Maintain recruitment metrics dashboard.
• Complete joining formalities and maintain ID Management.
• Maintain new hire and attrition dashboards for analysis.
• Ensure that the teams complete all their tasks within Service Level.
• Ensure Competency passes all audits and reviews
• Highlight unauthorized and failed Changes
• Ensure RCA submission and closure
• Plan & execute process for Quality & Process improvement and ensure their timely completion.
• Compliance Check for the major Severity Issues.
• Identify compliance risks and manage them by providing training, advice, testing and monitoring.
• To ensure that the Team/Company is compliant on Service Delivery, Security and Patch implementation.
• Undertaking project work and leading on improvements in response to external and internal reviews or inspections.
• Constant Interaction with Client, Stake Holders and Process Managers to ensure process improvement.
• Responsibilities (MIS)
• Conceptualize, design and implement MIS reports as required by management information needs.
• Preparation of Monthly Reports (Quality, Workload Analysis, Stack Ranks and Leave-Swap).
• Day to day follow up and coordination with different teams to ensure timely flow of MIS.
• Responsible for Preparation and distribution of daily, weekly and monthly reports as per agreed standards and timelines
• Timely reporting of Scheduled and Ad hoc reports
• Good hands on with Excel tools like V-Look up, H-Lookup, Pivot charts and Graphs.
• To make end-to-end process maps of the functions of Operations centre.
• Analyze the workload and raise concern in case the current staff does not match the requirement.
• To use my own skills and out of the box thinking to innovate and improve

Nov 2008 – Aug 2010 · 1 yr 9 mos · Bangalore

• I was imparted training in C, C++, SQL, RDBMS Concepts and working, UNIX Shell Scripting from 10-Nov-2008 till 23-Jan-2009.
• After the successful completion of the training, I was posted at Bangalore office where I was assigned the SCI (Service Corporation International) Project.
• I worked on the designation ‘Desktop Engineer’ in the project and cater to the onsite clients by providing them with all kinds of technical support like Desktop, Hardware and Internet troubleshooting.
• I also provided technical support for the application developed by Infosys Technologies Ltd. for SCI business management.
• After completing tenure of 8 months as a Level 1 Technician, I was promoted to the Level 2 (IT Team) in the project where I provided complete support for Desktop/Laptop Hardware, Operating Systems, Network Issues, Printers/Scanners and Application Issues.