Divyam Gupta

Product Manager

Gurugram, Haryana, India5 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in ServiceNow ITSM and HRSD solutions.
Proven track record in Agile development and project leadership.
Skilled in integrating complex systems and enhancing IT operations.

Stackforce AI infers this person is a SaaS-focused developer with strong expertise in ServiceNow and Agile methodologies.

Contact

Skills

Core Skills

Servicenow AdministrationIt Service Management (itsm)Ui BuilderAgile DevelopmentSoftware DevelopmentBackend Development

Other Skills

C (Programming Language)C++Client ScriptingCommunicationCore JavaData StructuresFlow DesignerFront-end DevelopmentGORMGinGo (Programming Language)GolangHTMLJavaScriptLeadership

About

**Agile Development Expertise:** - Proficient in working within Agile teams as a developer. - Specialized in ServiceNow - IT Service Management (ITSM), HR Service Delivery (HRSD), Software Asset Managment (SAM). **Technical Skills:** - In-depth knowledge of business rules, script includes, and scheduled jobs. - Competent in client script, UI policy, data policy. - Experience in managing Service Catalog, Notifications, Flow Designer, Workflows, Events, HR Cases, and HR Processes. - Proficient in UI Builder, including designing interactions from UI pages to forms and tables. **Advanced Proficiency:** - Demonstrated proficiency in Flow Designer. - Successfully integrated with third-party applications using manual or SPOCs. - Expertise in custom application development and Virtual Agent implementation. **Operations Management:** - Managed operations teams, showcasing excellent team management and analytical skills. **Personal Attributes:** - Resourceful, with a keen eye for detail. - Analytic ability to contribute significantly to organizational success. With hands-on experience in UI Builder and comprehensive technical expertise, I offer a well-rounded skill set to drive successful project outcomes and contribute to organizational growth effectively.

Experience

Kpmg

ServiceNow Developer

Oct 2022 – Present · 3 yrs 5 mos · Gurugram, Haryana, India

Interactive Retrospective Board (Hackathon Project):** Spearheaded the development of a dynamic UI Builder-based board for Agile retrospectives, earning the first prize in the Hackathon event. Leveraged ServiceNow technology for seamless interaction, enhancing collaboration and visualization.
Recent Project Involvement (Project: KONE-ITSM):** Played a key role in the KONE-ITSM project within the Implementation and Enhancement Team. Focused on enhancing IT Service Management (ITSM) processes. Developed and integrated ServiceNow solutions tailored to ITSM requirements, including incident management, problem management, and change management. Utilized JavaScript, Web Services, and REST APIs to deliver effective enhancements.
Technical Expertise:** Proficient in JavaScript, Web Services, and REST API development. Specialized in crafting SCRIPTED REST APIs for seamless data transmission. Skilled in executing data migration and customizing web services integrations to optimize ITSM operations.
Consultation and Collaboration:** Acted as the primary ServiceNow consultant for the KONE-ITSM project, providing expertise on process improvements and system integrations. Collaborated closely with cross-functional teams to ensure smooth implementation and alignment with business objectives.

ServiceNowFlow DesignerJavaScriptWeb ServicesREST APIsServiceNow Administration+1

Allianz technology

Software Engineer

May 2021 – Oct 2022 · 1 yr 5 mos · Pune, Maharashtra, India

Involving in the entire structure of ServiceNow Admin and Development (ITSM module) for ServiceNow. Especially Client Scripting, Server Side Scripting, ServiceNow Integration, UI Actions, Scripting Actions, Service Calalogue, UI Policy, Business Rules, Script Includes etc-

ServiceNowClient ScriptingServer Side ScriptingServiceNow IntegrationServiceNow AdministrationSoftware Development

Kloudone (hiring cloud engineering talent!)

Software Engineer ( JavaScript, Golang Developer)

Oct 2020 – Mar 2021 · 5 mos · Chennai, Tamil Nadu, India

Participated in the entire application lifecycle, where I was focused upon coding, debugging and develops web services and applications using Go programming language (Golang)

JavaScriptGolangWeb ServicesSoftware DevelopmentBackend Development