Som Narayan

Digital Marketing Specialist

Noida, Uttar Pradesh, India4 yrs 10 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in designing automated customer journeys.
Proven track record in optimizing lead management.
Skilled in creating clean, intelligent workflows.

Stackforce AI infers this person is a Digital Marketing and CRM Automation Specialist in the Healthcare sector.

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Skills

Core Skills

Crm ImplementationMarketing AutomationLead Management Systems

Other Skills

AI-driven Process AutomationBusiness DevelopmentCustomer Journey DesignCustomer Lifecycle ManagementData AnalysisDigital MarketingFunnel DesignGoogle AdsGoogle AnalyticsLead GenerationLeadSquaredMicrosoft PowerPointPay Per Click (PPC)Process AutomationProject Management

About

I don’t believe in “more tools.” I believe in clean systems that make teams faster, calmer, and happier. After 8 years in sales and 4 years in digital marketing, I realized something funny — every business thinks they have a “lead problem”… but what they actually have is a process problem. That’s where I come in. I help companies design automated customer journeys, simplify funnels, and fix the messy gaps between marketing → sales → operations. My work is a mix of: CRM implementation (Zoho + LeadSquared) Marketing automation Customer lifecycle design Internal process optimization Data → decisions → growth systems No complexity. No over-engineering. Just clean, intelligent workflows that teams actually use. If you're scaling and your systems aren’t keeping up… we should talk.

Experience

Its dental college, greater noida

Asst. Manager - Digital Marketing

Apr 2024 – Present · 1 yr 11 mos · Gautam Buddha Nagar, Uttar Pradesh, India · On-site

I design and automate customer journeys using Zoho CRM and LeadSquared.
My priority is always the same — build systems that make teams faster and customers happier.
Key responsibilities & wins:
Built end-to-end customer lifecycle automation inside Zoho CRM
Implemented LeadSquared automations for smooth patient journey communication
Created intelligent workflows for lead allocation, follow-ups, and internal coordination
Improved lead visibility, tracking accuracy, and response-time SLAs
Connected multiple marketing channels into a single, clean CRM engine
Rolled out automation rules that reduced manual work across teams
Designed simpler, frictionless funnels for clinics and academic programs
Used data insights to fix drop-off points across the journey
Collaborated with sales/ops teams to convert processes into scalable systems
Managed digital strategy and campaigns across 6 entities
Optimized landing pages, GBP profiles, and ad performance