Feb 2013 – Jun 2014 · 1 yr 4 mos · Kochi, Kerala, India · On-site

• As Senior Relationship Manager at Ageas Federal Life Insurance, I focused on cross-selling life insurance products to Federal Bank's customer base, driving revenue generation through strategic partnerships and customer needs analysis.
• Led cross-selling of life insurance products to Federal Bank customers, driving incremental revenue and enhancing portfolio diversity.
• Cultivated strong partnerships with bank staff, generating steady referral flows and improving customer engagement.
• Consistently surpassed sales targets, earning recognition as a top regional performer.
• Delivered regular training to branch teams, increasing product knowledge and boosting conversion rates.

Oct 2011 – Jan 2013 · 1 yr 3 mos · Kochi, Kerala, India · On-site

• As an Agency Manager at SBI Life Insurance, one of India's largest life insurance providers, I was responsible for building and managing a successful team of insurance agents to drive sales of life insurance policies and achieve regional targets.
• Achievements:
• Recruited, trained, and led a team of insurance agents, driving life insurance sales and expanding market reach within the assigned territory.
• Focused on agent upskilling, delivering product training, performance coaching, and continuous support to maximize productivity.
• Consistently recognized as a regional Best Performer for outstanding business results and team development.
• Played a pivotal role in growing the agency network, increasing policy penetration, and strengthening distribution capabilities.

Oct 2008 – Sep 2011 · 2 yrs 11 mos · Kochi, Kerala, India

• As Business Development Manager at Muthoot Securities Limited, I spearheaded the expansion of the IPO vertical and managed PAN card processing operations across India, leveraging technological solutions to enhance efficiency and drive growth.
• Achievements:
• Led IPO operations and PAN card processing across India, overseeing end-to-end execution and service delivery.
• Set up the National PAN Processing Centre, streamlining document flow and significantly improving turnaround times.
• Designed and deployed a custom BI and Sales CRM system, enhancing operational efficiency and real-time sales tracking.
• Conducted nationwide training programs, boosting staff capability, process consistency, and service quality - earning multiple promotions for high-impact contributions.

May 2007 – Oct 2008 · 1 yr 5 mos · On-site

• As Assistant Manager (Sales) at Muthoot Wealth Management Services Pvt Ltd, I was responsible for promoting and selling general insurance products through the extensive network of Muthoot Finance branches, focusing on driving sales growth and increasing product penetration among their existing customer base.
• Achievements:
• Promoted general insurance products across Muthoot Finance branches, driving customer acquisition and product penetration.
• Built strong rapport with branch teams, ensuring steady business flow and active engagement at the ground level.
• Consistently recognized for performance and leadership, resulting in an internal promotion.
• Transitioned to Muthoot Securities during its launch phase, contributing to foundational business development efforts.

Mar 2006 – Apr 2007 · 1 yr 1 mo · Ooty, Tamil Nadu, India · On-site

• My career journey began as a Front Office Assistant at Holiday Inn Gempark, Ooty, where I gained valuable experience in customer service, communication, and teamwork within a fast-paced hospitality environment.
• Achievements:
• Joined through campus placement from Naipunnya Institute of Management, stepping into a frontline hospitality role.
• Managed front desk operations, including guest check-ins/check-outs, reservations, and day-to-day customer service.
• Coordinated seamlessly with housekeeping and support teams, ensuring smooth operations and enhanced guest satisfaction.
• Commended for professionalism and strong communication skills, upholding high service standards in a guest-centric environment.