Dec 2024 – Jul 2025 · 7 mos · Mumbai, Maharashtra, India · On-site

Jun 2023 – Dec 2024 · 1 yr 6 mos · USA | Bharat

Oct 2020 – May 2023 · 2 yrs 7 mos · Pune, Maharashtra, India

Jul 2016 – Oct 2020 · 4 yrs 3 mos · Pune/Pimpri-Chinchwad Area

• New client acquisition & getting repeat business from the existing clients for ERP vertical & Recruitment Business.
• Developed & implemented new marketing & sales plans and defined the strategy for next 5 years.
• Managing a team of Business Development executives & interns.
• Coordinating with the Sr. Managers, Product Managers and increased the customer satisfaction by 25%
• Reviewed constantly the customer feedback and suggested and suggested the ways to improve the process and customer service levels to increase the customer satisfaction levels.
• Planned & supervised and coordinated the daily, weekly & monthly activity report of the team members.
• Provided feedback & mentorship to the team members

Aug 2014 – Jun 2016 · 1 yr 10 mos · Pune/Pimpri-Chinchwad Area

• Handle 60-80+ calls daily, with duties including, providing tech support, obtain details of complaints, recording details of inquiries, complaints, and comments, as well as actions taken.
• Received an average 85% customer satisfaction rating to date, 15% higher than company average.
• Awarded “Fastest Learner” award during 3 months of the joining & later as Star performer of the quarter.
• Remained courteous and calm at all times, even during moments of intense customer displeasure
• Promoted as floor support and later as Temp SME.
• As SME was responsible for taking Supervisor calls & giving a satisfactory resolution to customers.
• Provided processed based training & meeting the training requirement of business unit.
• Track & report improvement and support front line recruitment team by providing feedback of new joiners.
• Coordination with Internal departments, functional heads and client.
• Team Management & MIS Reporting

Jul 2010 – Jun 2014 · 3 yrs 11 mos · Pune/Pimpri-Chinchwad Area

• Organising and attending events such as seminars, education fairs, job fairs and 3 day workshops;
• University Alliance, Requirement gathering and Client Coordination
• Preparing weekly and monthly reports and maintaining tracker on leads & clients.
• Managing a team of Technical Recruiters & interns
• Performed Campus recruitments from Engineering & Management colleges - Pune, Nasik, Bhopal, Nagpur, etc.
• Detailed Reporting and MIS, Targets and Incentives
• Working on high profile and niche requirements i.e, Microsoft Dynamics AX, SharePoint, and Navision & CRM consultants & developer (Tech & Functional).
• Other technologies - .Net, Java, Hadoop.
• Maintaining a systematic and comprehensive database of all candidates.

May 2009 – Jul 2009 · 2 mos · Pune/Pimpri-Chinchwad Area

• Have done my Summer Project in "The O Hotel" a Five Star Property in Pune for which I received a "Letter of Appreciation" from the Director of Sales,The O Hotel,Pune. The project includes:
• > SWOT Analysis of the Banquet Sales of The O Hotel, Pune
• > Comapartive Analysis of All The Five Star Hotels in Pune.

Jun 2007 – May 2008 · 11 mos · Pune/Pimpri-Chinchwad Area