Oct 2023 – Sep 2024 · 11 mos · Delhi, India · Remote

• ▪ Managed End-to-End Client Engagement from Lead Generation, Negotiations to On-boarding.
• ▪ Increased sales by leveraging Surfego's integrated services to attract and retain clients.
• ▪ Identified different audiences through secondary research in order to position products in the market.
• ▪ Implemented data-driven sales strategies, boosting monthly revenue by 25%.
• ▪ Built and maintained strong client relationships, securing 4-5 high-value contracts.
• ▪ Managed relations with existing high-ticket clients to increase their CLV and bring more business.
• ▪ Collaborated with internal teams to ensure exceptional service delivery and client satisfaction.

Apr 2023 – Sep 2023 · 5 mos · Kolkata, West Bengal, India · On-site

• ▪ Extensive experience in customer engagement and relationship management.
• ▪ Proven track record of driving customer satisfaction and retention rates.
• ▪ Strong leadership skills, successfully managed cross-functional teams.
• ▪ Strategic thinker, implemented effective customer engagement strategies.
• ▪ Analytical approach, utilized data insights to optimize customer experiences.

Jan 2022 – Mar 2023 · 1 yr 2 mos · Kolkata, West Bengal, India · On-site

• ▪ Managed End-to-End Client Engagement from Lead Generation, Product Pitch to Negotiations
• and On-boarding.
• ▪ Worked closely with technical consultants on new features/iterations to streamline roll-outs
• basis client needs.
• ▪ Provided functional support on the Retail module of Dynamics 365 of a leading Indian Jewelry
• retailer.
• ▪ Formulated, negotiated and managed compliance for client-contacts working directly under the
• Director.
• ▪ Providing support to sales team w.r.t. showcasing demos to potential clients and estimating
• effort required for implementation
• ▪ Managing & enhancing relations with existing high-ticket clients to increase their customer
• lifetime value and bring more business

Apr 2021 – Aug 2021 · 4 mos · Chandigarh, India · Remote

• ▪ Generating and qualifying new leads and moving them through the sales pipeline
• ▪ Develop and execute a strong prospecting plan of action, including lead generation strategies and personalized cold emails template creations
• ▪ Responsible for inbound sales prospecting through list building and emails.
• ▪ Research, identity, and prospect for new target companies within multiple niche industries.
• ▪ Make cold calls to the targeted list of prospects.

Apr 2020 – Jun 2020 · 2 mos · Hyderabad, Telangana, India

• Did Summer internship at 361DM and got to learn lot new things. I have Worked on social media tools and Marketing tools for LinkedIn, Instagram, twitter, Youtube, etc.
• ▪ Conducted a Market Research on the post-COVID sentiment of residents of the top 7 cities.
• ▪ Prepared Questionnaires, Interview guidelines & conducted Market Research on school and college going students’ sentiments about Online Classes and its impact on their education
• ▪ Worked in a team of four and developed Social Media marketing solutions
• ▪ Successfully conducted Competitor Analysis on 90+ companies operating in EdTech Industry .
• ▪ Developed and promoted Marketing tools and listening tools to develop company’s services
• ▪ Analyzed company’s social media handle and outlined every impressions and engagement rate
• ▪ Created posts and promotional videos using different tools for Twitter and LinkedIn

Jul 2019 – Apr 2021 · 1 yr 9 mos · India

• MALHAR (मल्हार)
• The Rainmakers of Happiness of IIM Jammu. Organizing cultural activities so that students should feel at home environment on the campus.
• Aims to provide rich cultural experiences to the students from the multi-cultural society of India ▪ Organizing various cultural events in different occasions like HR Conclave, KAAVISH 2K19 ▪ Planning, cost estimation, budget making, and purchasing is done for each and every event ▪ Conducted a quiz, and debate competition on every occasion held in the campus ▪ Hosted and anchored various open mic events conducted by cultural committee at Jammu

Jul 2016 – Apr 2019 · 2 yrs 9 mos · Dharmsala, Himachal Pradesh, India

• Organizing competitions, Programs, functions, and various B-school parties.
• Hosted management fest named “Excelsior” for the year 2017, 2018 and 2019 ▪ Planning, cost estimation, budget making and purchasing is done for each and every event ▪ Participated in college events positively and organized the events and parties of B-School