Feb 2021 – Sep 2024 · 3 yrs 7 mos · Chennai, Tamil Nadu, India · Hybrid

May 2018 – Feb 2021 · 2 yrs 9 mos · Chennai, Tamil Nadu, India · On-site

• Reported to the Network and Telecom head and was leading a team of 10+ IT Professionals. Handled portfolios of Change / Management and Project Coordination.

Jun 2012 – May 2018 · 5 yrs 11 mos · Chennai Area, India · On-site

• Managed end to end Change and Release management for several UK and Canadian clients. Responsible as a process owner for release and change management including validating new request, checking for cost code, raising change record, updating the requestor and archiving the email to the folder for audit.

Jun 2012 – Jan 2014 · 1 yr 7 mos · Chennai Area, India

• Managing end-to-end change management from validating new Request, checking for cost code, raising change record, updating the requestor, and archiving the email to the folder for audit.
• Review the Change Requests (CRQ) raised on that day & ensure all preparations have been taken care for the CAB meeting: including preparing agenda, CRQs need to be discussed, inviting participants.
• Escalate any changes needed to higher management.
• Contribution to ongoing process & operational improvements
• Carry out daily & weekly audits/spots checks and send report to the team

Jan 2012 – May 2012 · 4 mos · Chennai Area, India

• Spearheaded efforts in collecting information and providing navigational troubleshooting steps for the technical and installation issues over the phone for Symantec anti-virus software purchased by the customers worldwide.
•  Provided remote assistance to fix the issues, and providing awareness about the issues while identifying the source of error/issue reported and carrying out the preliminary resolution steps using various troubleshooting tools/Knowledgebase.
• Functioning for continuous improvements in the workflow to achieve efficiencies in the Operations, Coordination with various teams during the BCP situations.

Dec 2010 – Dec 2011 · 1 yr · Chennai Area, India

• Generating leads and sourcing business from large corporate companies.
• Maintaining existing customer portfolios using personal courtesy calls and regular visits.
• Acting as customer’s main point of contact by liasing closely with relevant deparments within Skyex to ensure that their queries, problems or issues are dealt with appropriately
• Responsible for duties such as warehousing, shipping and distribution throughout the company.
• Help to direct mailing campaigns.
• Help to give good result for inventory production quality.
• Distribution of logs and report are also maintained and responsible for scheduling deliveries.