Dec 2015 – Oct 2023 · 7 yrs 10 mos · Bengaluru, Karnataka, India

• Point of Contact for driving Project requirements for a large Finance organization. Present reports defining project progress, issues and solutions. Drive the project to closure.
• Performed an end-to-end migration for an environment consisting NetIQ eDirectory, IDM and Access Manager which was integrated with 40+ application.
• Lead the team as a Business Analyst for MIM Implementation for one of the Client which involved interaction and coordination between Business, Functional team and
• Implementation team.
• Lead design sessions in prototyping new systems for enhancing business processes, operations, and information process flow.
• Involved in Multiple Identity and Access Management project.

Apr 2013 – Nov 2015 · 2 yrs 7 mos · Bangalore

• Responsible to keep Directory service, Identity Manager and Access Manager Environment healthy and running status in Dev, Test, Stage and Production.
• Involved with Developers if a new feature require change in IDM or NAM Design/Policy.
• Resolving all Policy based Access and Authorization issues for Cloud Infrastructure.
• Resolve VM Provisioning issues if failure occurs at any point in Provisioning lifecycle.
• Managing DHCP infrastructure in Cloud environment.
• Build a new UAT environment similar to Production.
• Involved in Code deployment and GUI change process in all environment (Test/Stage/Prod).
• Providing support to users on VM Provisioning/Access and SSL VPN Issues.

May 2010 – Apr 2013 · 2 yrs 11 mos · Bangalore

• Providing support for customer who using Novell products.
• Designing, Configuring and Troubleshooting Novell eDirectory, OpenLdap, Novell Identity Manager, Netware OS.
• Trained and experience on Novell Netware Operating System, eDirectory, DSFW, and Identity Manager.
• Understanding customer queries and troubleshooting the issue accordingly.
• Troubleshooting the issue either by taking a secure meeting, by call, chat or by email.
• Keeping customer up-to-date at all stages of problem resolution and ensure troubleshooting are completed within agreed timescales to minimize downtime and maximize availability.

Aug 2009 – May 2010 · 9 mos

• Managing over 3000 chat and calls per day that represent all HP employees across the world.
• Managed various area of support includes network connectivity issues, domain join issues, troubleshooting and providing email solution to HP employee and HP business partners
• Provided complete support on Microsoft Outlook 2003 and 2007 (as a standard e-mail client), Microsoft share point 2007.
• Worked on HP's Active Directory for All IT related issues, assisting the HP employee with configuring Active Key/Card.
• Troubleshooting Symantec Antivirus - Symantec Endpoint Protection, troubleshooting the issues related to Internet Explorer, Ms office 2003 and 2007.