Feb 2012 – Mar 2015 · 3 yrs 1 mo · Bangalore

• Conceptualized, Developed and Launched an Online Market Place for Competitive Examination Test Prep materials. Spearheaded overall strategy, building team, developing technology, building partners & business. Signed up over 20 Content Partners within a span of 9 months of launch and added over 500 products covering pretty much all competitive examination after School.

Oct 2011 – Mar 2012 · 5 mos · Bangalore

• Performed market research, conceptualized the product based on the market gap, vendor selection and partner conversions.

Dec 2005 – Oct 2011 · 5 yrs 10 mos · Bangalore

• I had played multiple roles during my stint with IBM.
• As a Delivery Project Executive, I have been assigned with the task of Turn-around of highly escalated and troubled ODCs for Financial Clients. I have not only ensured turn around, but grew the account and implemented all quality processes required to ensure smooth running for projects.
• As a Risk Manager, performed end-to-end reviews of over 100 projects/accounts for Contractual pitfalls, Gap assessment of what was solution-ed vs being delivered, Financial performance of projects, Quality Adherence and continuous improvement initiatives etc. and followed up to close all non-compliances.
• As a stretch assignment, have delivered Project Management trainings to Project Managers across the divisions.
• Became an IBM Certified Sr. Project Manager through IBM’s global certification process. Also got selected as an IBM certified instructor for Project Management courses offered for Projects Managers within IBM.
• Key clients Served are CLS and Nova Scotia Bank.

Jul 2002 – Dec 2005 · 3 yrs 5 mos · Bangalore

• Joined as a Project Manager and grew to Delivery Manager and then to Programme Manager with the span of 3 years. Involved actively in Solutioning for Large deals and had taken up a special short assignment of Resource Fulfilment too.
• Sphere headed offshorability assessment and managed transformation of Projects from Client to offshore ODCs. Developed Offshorability assessment framework and contributed to companywide asset library to be used by other accounts.
• Build Team for a large Oil and Gas customer, to deliver projects for their Retails division projects. Ramped up the team to 120 in one year and concurrently managed over 10 projects of which 8 were fixed price development projects.
• Lead a team of 5 Senior Managers on a special Fulfilment drive to set up an ODC for a large telecom client. Fulfilled over 200 positions within 2 months.
• Involved closely in Quality Process adherence and continuous improvement initiatives and faced CMMI audits. Successfully executed multiple SixSigma projects. One of the projects started under me received award for the best SixSigma project.
• Clients serviced include Nationwide, Shell Oil, AT&T

Dec 2000 – Jul 2002 · 1 yr 7 mos · Greater Seattle Area, Chennai, India

• Worked as a Consultant ( through Ciber Inc.) for over a year before I joined as an Employee in 2000 and later got transferred to eFunds, Chennai India.
• As a Consultant worked on Data Warehouse, Data Mart and Debit Bureau. As a DB2 Expert recommended to combine 2 Data Marts to improve the Data Upload duration, got approval and spearheaded the initiative to merge the DataMarts. Reduced the data upload duration from 6-8 hours to less than 2 hours.
• As a Project Lead/Manager ( Employee), managed multiple products like Automated Clearing House ( ACH) and Account Verification Services(AVS), Metrics Collection and Assessment System.
• As a Quality Champion was part of the core team in implementing CMM level 4 processes and systems and participated in the assessment as an Assessment Team Member(ATM) during CMMI assessment.

Sep 1998 – Oct 2000 · 2 yrs 1 mo · Greater Minneapolis-St. Paul Area

• As a Senior Consultant, worked at Reliastar for implementing their PeopleSoft AR, and Consolidated Billing module implementation. Involved in Customization, Data Migration, Patch deployments, Database Administration ( DB2) etc. Mastered Peoplecode and SQR during this project
• Developed the Road Transport Inventory system single handed for Minnesota County using Oracle Forms, PL/SqL and Report Writer.

Apr 1996 – Sep 1998 · 2 yrs 5 mos · Greater Minneapolis-St. Paul Area

• Maintained an application for Blue Cross Blue Shield.
• As a Senior Analyst at 3M, HRIT division, maintained and supported HRIT systems in multiple Technologies – DB2, VM-SQR, C-CGI, Sybase and CICS.

Oct 1993 – Apr 1996 · 2 yrs 6 mos · Chennai Area, India, Portsmouth, UK

• Worked on Billing 90’s project for British Telecom as part of IBM’s remote center backend team. Involved in Design and Implementation of Billing System backend using DB2 and CICS. To handle the huge call data of BT, moving window concept was used to handle large data volume.
• As and Offshore SPOC at the client site(UK), was coordinating the designs sent to TCS Chennai team and ensuring the Completed code developed after getting them tested.
• As part of the American Express Reporting System team, was involved in developments of Reports.