Rahul Bajaj

Operations Associate

Bengaluru, Karnataka, India18 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

14 years of experience in customer service and operations.
Proven track record in team leadership and process training.
Recognized for outstanding performance in managing multiple processes.

Stackforce AI infers this person is a Customer Service and Operations expert in B2C SaaS environments.

Contact

Skills

Core Skills

Operations ManagementTechnical SupportCustomer SuccessClient RelationsProcess ImprovementReturns Management

Other Skills

B2C e-commerceBusiness DevelopmentClient LiaisonClient ManagementCommunicationContact CentersCorporate Sales ManagementCustomer AcquisitionCustomer ExperienceCustomer Relationship Management (CRM)Customer Satisfaction (CSAT)Customer ServiceCustomer SupportDeliveryE-commerce

About

With around 14 years of professional experience in customer service and operations, I excel in team leadership, operation management, and delivering process training to enhance work quality. My expertise extends to business development, distribution operations, and driving organizational growth. Recognized for managing multiple processes concurrently and awarded for outstanding performance. I bring a proactive approach, innovative thinking, and strong interpersonal, communication, and organizational skills to every role. Proficient in team, customer, and client management, as well as strategic planning. Specialties: Team management, vendor management, Business development, Customer service , Sourcing, Sales, Risk management, Client management, Delivery.

Experience

Zeta

4 roles

Senior Technical Support Manager

Promoted

Jul 2024 – Present · 1 yr 8 mos

Operations ManagementTechnical SupportPeople ManagementClient LiaisonClient RelationsProcess Improvement+7

Technical Support Manager

Promoted

Jul 2019 – Jun 2024 · 4 yrs 11 mos

In charge of overseeing the in-house Client Support team, ensuring exceptional support for Zeta B2B clients worldwide. Collaborating with cross-functional teams to promptly resolve queries and manage internal and client stakeholders. Leading customer support, product, and banking operations teams to assist Zeta's B2C end-users nationwide through various channels including voice, email, chat support, and social media reputation management.

Client RelationsCustomer SuccessPeople ManagementProcess ImprovementContact CentersCommunication+2

Associate Manager

Jul 2017 – Jun 2019 · 1 yr 11 mos

Team Lead

Jun 2016 – Jun 2017 · 1 yr

Tapzo

Customer Service Team Lead

Aug 2015 – May 2016 · 9 mos · Bengaluru Area, India

Tasked with offering chat assistance to Helpchat's B2C customers nationwide, focusing on providing support via chat. Accountable for revenue generation through monetary channels and collaborated closely with the Process Excellence Team to improve product functionality.

Process ImprovementContact Centers

Flipkart.com

Customer Service Team Lead

Oct 2014 – Feb 2015 · 4 mos · Bengaluru Area, India

Managing returns operation, reducing return rate, guiding teammates, preparing day to day reports.

Process ImprovementContact CentersReturns ManagementB2C e-commerce

Yebhi.com

Team Leader

Jan 2011 – Sep 2014 · 3 yrs 8 mos · Gurgaon, India

Overseeing all operations and customer service functions within the specified turnaround time set by senior management, prioritizing maximum customer satisfaction to foster retention and drive sales growth for the organization.
Engaged with the company since its inception, actively contributing to elevating customer service standards and establishing a benchmark within the industry.

Vinayak enterprises

Branch Manager

Sep 2007 – Dec 2010 · 3 yrs 3 mos · Patna Area, India

Dedicated efforts to boost company sales by expanding into untapped markets.
Concentrated on understanding demand and analyzed customer segments to deliver the most sought-after range.
Generated and disseminated daily reports and order acknowledgments to relevant personnel.
Collected, monitored, and assessed customer needs to meet desired delivery timelines and order fulfillment rates.
Enhanced service quality and sales figures through deepening knowledge of the company's products and services.