Arjun Raja K C

Associate Partner

Bengaluru, Karnataka, India11 yrs 9 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in Digital Transformation and Customer Experience Management.
Proven track record in Finance Operations Optimization.
Strong background in Business Development and Consulting.

Stackforce AI infers this person is a Digital Transformation Consultant with expertise in Finance and Customer Experience sectors.

Contact

Skills

Core Skills

Finance TransformationBusiness ConsultingDigital TransformationBusiness Development

Other Skills

AMESimActivity analysisAlteryx PlatformAnalyticsArtificial IntelligenceBenchmarkingBookkeepingBusiness AnalysisBusiness Intelligence (BI)Business StrategyBusiness TransformationBusiness analysisBusiness case preparationC++CAE

About

Transformation consultant on Financial management at KPMG Global Services. Worked as Digital CX transformation consultant for Cognizant. Have exposure to Business development, solution management and marketing. Completed PGDM from Indian Institute of Management Indore- 2016 batch, with a background of Mechanical Engineering from Amrita School of Engineering, Coimbatore - 2012 batch. Relevant work experience in Management Consulting, Financial operations optimization, Global business services, Business Consulting, Defining CX Strategy, Business Development and Solution Management.

Experience

Kpmg

Associate Director

Oct 2024 – Present · 1 yr 5 mos · Bengaluru, Karnataka, India

Kpmg global services (kgs)

Manager

Oct 2021 – Sep 2024 · 2 yrs 11 mos · Bengaluru, Karnataka, India

Kpmg global services (kgs)

Assistant Manager

Jan 2020 – Oct 2021 · 1 yr 9 mos · Bengaluru, Karnataka

Finance Transformation Consultant
Working across Finance Process Optimisation, Enterprise Performance Management, Global Business Services.
Experience on Process gap analysis, Operating model design, Business case preparation, Activity analysis, Contract assessment and Benchmarking
Have worked with multiple clients on Current state assessment, Vision, Strategy and Design for the future Target Operating Model, Transition planning and Captive/Outsourcing planning.

Finance Process OptimisationEnterprise Performance ManagementGlobal Business ServicesProcess gap analysisOperating model designBusiness case preparation+11

Cognizant

Consultant

Apr 2016 – Jan 2020 · 3 yrs 9 mos · Bengaluru Area, India

Sales and Business Development
 Responsible for the global sales and business development of Digital Customer Experience Solutions
 Identified potential clients across the globe by working with the Account Managers and Sales Intelligence team
 Preparation and presentation of sales proposals to the clients in both reactive and proactive manner
 Client retention and improvement in revenue with new business and cross sell opportunities
 Marketing and Brand Management for the practice
Solution Management
 Solution manager for the Intelligent Interaction solution built by Cognizant, which enable clients for AI augmented interactions to provide better Customer Experience
 Defining product strategy and roadmap for the solution by defining features, functionalities and use cases
 Development of go to market strategy for the solution with client acquisition plan
Business Consulting
 Requirement gathering, Business analysis, Functional design, Use case definition, Documentation, Identification of potential transformation opportunities and Cost benefit analysis etc.
 Define Digital road map for the customers through the new age technologies such as Cloud, Sentimental Analytics, Artificial Intelligence, Machine Learning and Natural language Understanding
 In hand work experience with major digital assistant solutions such as Chat bot, Voice bots, Conversational IVRs and Virtual assistants
 Thought leadership on Customer Experience through Point of views on Blockchain and Machine Learning, Cloud migration etc.
Key Projects Handled
 Worked as a business analyst to build and demonstrate an NLU based Conversational IVR solution for an Indian insurance firm
 Suggested recommendations to improve customer experience for a major retail bank after identifying the key reasons for the poor performance.
 Defined the Digital road map for a major life science firm

Sales and Business DevelopmentDigital Customer Experience SolutionsClient retentionMarketing and Brand ManagementSolution ManagementProduct strategy+16

Triveni

Summer Intern

Apr 2015 – Jun 2015 · 2 mos · Surat Area, India

Process Optimisation and Inventory Handling Improvement of Triveni ethnics
Involved in structuring the process flow at Triveni
Developed tools for inventory tracking and effective communication between various departments

Process OptimisationInventory Handling ImprovementProcess flow structuringInventory trackingEffective communication