Oct 2021 – Present · 4 yrs 5 mos

• Leading a global group of PSA Power Users supporting the Global Services community (5000+ professionals) in their day to day operations.
• Responsible for the support model, escalation process,.. in tool and process support.

Oct 2016 – Oct 2021 · 5 yrs

Dec 2008 – Sep 2016 · 7 yrs 9 mos

• Responsible for customer training on all LMS International products:
• driving and coordinating the definition & realization of standard training portfolio for all LMS Intl. product lines
• driving the yearly regional standard classroom schedule
• follow-up on quality of training delivery (reporting and working with regions for corrective actions if necessary)
• coordinating training delivery for sales offices LMS HQSales & LMS Russia
• coordinating cross-regional and cross-divisional training activities
• coordinating LMS internal technical training offering and organisation
• Training and Services - process integration
• implementing new processes for training and professional services
• bid process
• project management
• financial reporting and forecasting

Jan 2005 – Dec 2008 · 3 yrs 11 mos

• Responsible for a group of up to 6 Customer Services Engineers: hiring, defining objectives, coaching, follow-up and yearly evaluation
• Responsible for training and professional services: business development, planning, coordination of execution and follow-up on quality

Sep 2003 – Dec 2004 · 1 yr 3 mos

• Helpdesk, training to customers.
• Responsible for order deliveries for LMS HQSales department.

May 2000 – Aug 2003 · 3 yrs 3 mos

• 1. Post sales support: helpdesk, training for customers
• 2. Pre sales support: technical deal development and closing