Nov 2020 – Jun 2022 · 1 yr 7 mos · Sydney, New South Wales, Australia

Nov 2019 – Nov 2020 · 1 yr

Jan 2018 – Nov 2019 · 1 yr 10 mos

Jan 2015 – Jan 2018 · 3 yrs

• Scope, manage and deliver concurrent projects
• Structure, formalise and optimise ways that repeatable projects are delivered
• Create a "Feature Acceleration" program for Learndot (that works for both customers and engineering)
• Build and grow a professional services team
• Deliver solutions that make customer lives 10x easier

Aug 2013 – Aug 2016 · 3 yrs

• Deployments and Onboarding
• Build training program, courseware, sample data
• Drive product adoption and consumption
• Manage multiple concurrent onboardings
• Plan, build and deliver ways to scale customer onboarding 10x

May 2013 – Dec 2013 · 7 mos

• Grow customer base from Atlassian to include Zendesk, GoodData, Box and PistonCloud
• Design and build training program and courseware for Box and PistonCloud
• Design training program for GoodData
• Design internal eLearning strategy
• Convert eLearning to be SCORM compliant for MuleSoft using Captivate and Vimeo
• Grow team from 3 to 7, moving from a "super-star" team model to "specialised" team model
• Migrate to newly purchased LMS (TrainingRocket), provide features required for roadmap, heavily involved with development team to provide direction and implementing the solutions
• Deliver training for Atlassian, Box and PistonCloud
• Build and deliver custom Atlassian training to meet specifc customer requirements
• Deliver 7 habits of highly effective people training in Sydney and Malaysia

Aug 2010 – Apr 2013 · 2 yrs 8 mos · Sydney, Australia

• Grow customer base from Atlassian to include Zendesk, GoodData, Box and PistonCloud
• Design and build training program and courseware for Box and PistonCloud
• Design training program for GoodData
• Design internal eLearning strategy
• Convert eLearning to be SCORM compliant for MuleSoft using Captivate and Vimeo
• Grow team from 3 to 7, moving from a "super-star" team model to "specialised" team model
• Migrate to newly purchased LMS (TrainingRocket), provide features required for roadmap, heavily involved with development team to provide direction and implementing the solutions
• Deliver training for Atlassian, Box and PistonCloud
• Build and deliver custom Atlassian training to meet specifc customer requirements
• Deliver 7 habits of highly effective people training in Sydney and Malaysia

Nov 2008 – Jul 2010 · 1 yr 8 mos · Sydney, Australia

• Deliver Atlassian (Collaboration, Project Management and Agile tools) training courses online (500+ webinars) and face-to-face (to 1-50 people)
• Deliver training to small, medium, large, fortune 500 companies
• Build and maintain courseware
• Upskill other trainers and consultants
• Deliver 7 habits of highly effective people training in Sydney

Jan 2008 – Dec 2009 · 1 yr 11 mos · Sydney, Australia

• Design, install and configure collaboration solutions for customers.
• Rolled out international support system for large snackfood company (5,000+ users)
• Designed, deployed and supported collaboration solutions for government departments (1,000+ users), SME's (5+ users), global consulting firms (20,000+ users), entertainment companies (5,000+ users)
• Designed and implemented global wiki for software company, merge 16 wiki's into 1, (14,000+ users)
• Project Management
• Managing concurrent small customer engagements of software development, ranging from 1 week to 1 month duration and between 3 to 7 concurrent projects
• Managing ongoing support contracts for deployed solution

Jun 2005 – Dec 2008 · 3 yrs 6 mos · Sydney, Australia

• Managing internal systems
• Handling any IT requests from employees
• Managed internal applications including Confluence, JIRA, CVS, SVN, Kerio, VMWare, Asterisk, VPN, Linux, Windows
• Rolling out IT Initiatives from C-level staff
• Migrated company from CVS to SVN
• Migrated company email from Kerio to Outlook
• Rolled out Asterisk PABX across Sydney and Kuala Lumpar
• Designed, implemented and integrated Kuala Lumpar offce systems (phone, email, networking, vpn)
• Designed and rolled out VMWare Server solution