Mar 2021 – Jul 2021 · 4 mos · Remote

Jun 2018 – Feb 2021 · 2 yrs 8 mos · Remote

May 2017 – Jun 2017 · 1 mo

• Assist, train and equip the Latin American AdTech Operations team.

Nov 2014 – May 2018 · 3 yrs 6 mos

• Tech Stack: JavaScript, Ad exchanges, Ad servers, HTML
• Domain: Advertising Technology | Ad Operations (Display and In-App)
• ● In-depth understanding of the Ad Tech landscape (RTB, Ad Exchange, Ad server, SSP, DSP)
• ● Technical Account Management
• ● Remnant Inventory Management with DoubleClick (by Google) Ad Exchange.
• ● Perform implementation reviews, help implement new product features, and ensure prompt and proper resolution of technical challenges during the implementation.
• ● Improve product feature offerings by providing client feedback to the internal teams.
• ● Guarantee the technical aspects of a client’s integration (both new and ongoing) by providing necessary documentation and technical guidance.
• ● Analyze and optimize the revenue flow of existing clients.
• ● Account optimization for Display and In-App accounts.

Nov 2013 – Jun 2014 · 7 mos · Hyderabad Area, India

• Business as Mission for a World without Poverty.
• Business Seva, an Indian affiliate of Partners Worldwide, is an organization working among business owners and those who are called to grow their businesses, create new jobs and end poverty by community development for the underprivileged, the marginalized, and the oppressed people in our country.
• Responsibilities during the internship:
• ● Coordinate with a remote team of 14 members across various cities (12 from India, 1 from Sri Lanka and 1 from Myanmar, gather data and prepare the quarterly metrics report.
• ● Develop and maintain relationships with clients, i.e., small and medium scale business owners.
• ● Assist in preparing the quarterly newsletter for an audience of 65K+ members, across 25+ nations.
• ● Visit various branches to assess growth, monitor ongoing field activities, and help realign with the organization’s vision and mission, in case of any bottlenecks.
• ● Carry out administrative tasks – internal and external communications, contact/clientele database maintenance, MOMs, maintenance of the organization's website planning and scheduling of meetings with potential members, donors and other officials.
• ● Plan, execute and emcee events such as seminars, conferences, training sessions etc.
• Had the opportunity to be mentored by seasoned businessmen and corporate leaders from Fortune 500 companies.

Jul 2012 – Oct 2013 · 1 yr 3 mos · Hyderabad Area, India

• Support enterprise class customers with intermediate level technical/production assistance.
• Tech Stack: z/OS (mainframe), COBOL, JCL (Job Control Language)
• Domain: Banking & Finance (Credit Cards)
• ● Provide application production support (off-hour during emergencies)
• ● Research, analyze and resolve production emergencies such as batch failures, server outage, job flow errors
• ● Escalate incidents/requests/problems in a timely and effective manner.
• ● Maintain 100% Service Level Agreement with the customer by resolving the issues on or
• before the scheduled time.
• ● Coordinate with the platform, application and network team to reduce the outages by getting an update on the root cause, current workaround and permanent fix; coordinate to ensure accurate communications throughout.
• ● Impart business process and incident management training to new hires.
• ● Prepare and analyze daily, weekly, monthly and other adhoc reports.
• ● Produce Trend Analysis of reoccurring incidents, requests and problems.