Ash Sebastian

Operations Associate

Leeds, West Yorkshire, United Kingdom10 yrs 2 mos experience

Key Highlights

8+ years in IT support and systems administration.
Led multiple successful IT projects and migrations.
Strong troubleshooting and communication skills.

Stackforce AI infers this person is a SaaS-focused IT professional with extensive experience in systems administration and project management.

Contact

Skills

Core Skills

Information TechnologyCloud SolutionsMicrosoft 365

Other Skills

Adobe PhotoshopBackup StrategiesBusiness ContinuityComputer HardwareComputer Hardware TroubleshootingCustomer ServiceData ManagementData MigrationDevice ManagementDocumentationEDR SolutionsHardware ProcurementIT OperationsIT Policy ImplementationIT Training

About

Results-driven IT professional with 8+ years of experience in end-to-end IT support, systems administration, and hands-on project delivery. Currently supporting and managing IT operations for teams across the UK and US, ensuring reliability, security, and efficiency. I actively lead and contribute to a variety of IT projects—from system rollouts and migrations to process improvements and infrastructure upgrades. Known for a practical, user-focused approach, strong troubleshooting skills, and clear communication across all levels.

Experience

Raptor technologies

IT Systems Administrator

Apr 2025 – Present · 11 mos · Houston, Texas, United States · Remote

Cpoms systems

IT Systems Administrator

Apr 2025 – Present · 11 mos · Skipton, England, United Kingdom · On-site

Piblu technologies ltd

Information Technology Support Engineer

Feb 2024 – Apr 2025 · 1 yr 2 mos · Bury, England, United Kingdom · On-site

Supported 60+ client organizations across multiple sectors, managing on-premises and cloud infrastructure.
Administered Microsoft 365, migrated clients from on-premises servers and Dropbox to cloud solutions.
Managed RMM, ticketing, and asset management via Datto and Autotask for efficient client operations.
Implemented EDR solutions, ransomware prevention, and participated in regular penetration testing (Vonahi).
Delivered high-level support for networking, VoIP, leased lines, and vendor relations.
Projects:
Migrated multiple clients to Microsoft 365 and SharePoint Online, improving collaboration and reducing IT overhead.
Enhanced security posture for clients by implementing EDR and proactive monitoring, reducing incidents by 40%.
Built strong vendor relationships to streamline IT service delivery.

Information TechnologyMicrosoft 365Cloud SolutionsRMMTicketing SystemsEDR Solutions+3

Wellcare 24/7 ltd

IT Support Specialist

Apr 2023 – Feb 2024 · 10 mos · Keighley, England, United Kingdom · On-site

Administered Microsoft 365 tenant including Exchange Online, Teams, and SharePoint Online for HQ and three satellite offices.
Designed and implemented SharePoint from scratch, migrating data from OneDrive Personal and improving collaboration.
Managed devices remotely across four locations, performing preventive maintenance, updates, and troubleshooting.
Oversaw hardware procurement, licensing, and inventory management to ensure timely resource availability.
Trained staff on IT systems, improving adoption and efficiency across offices.
Projects:
Successfully migrated file storage from OneDrive Personal to SharePoint, enhancing security and collaboration.
Implemented device management policies, reducing downtime and IT incidents by 25%.

Microsoft 365SharePointRemote Device ManagementHardware ProcurementIT TrainingInformation Technology

Amazon

Sortation Associate

Sep 2021 – Mar 2023 · 1 yr 6 mos · Doncaster, England, United Kingdom

Resolving IssuesCustomer ServiceOperating SystemsSkilled Multi-taskerProblem SolvingInterpersonal Skills+1

Primetime events and brands (india) private limited

IT Specialist

Jun 2015 – Mar 2021 · 5 yrs 9 mos · Kerala

Managed end-to-end IT operations for a fast-paced events company, supporting all hardware, software, and network systems for staff.
Procured, configured, and maintained PCs, servers, and peripherals, ensuring smooth day-to-day operations.
Designed and implemented backup strategies, minimizing data loss and improving business continuity.
Standardized software deployment and IT support processes, reducing onboarding time for new staff by 30%.
Collaborated with vendors to source cost-effective IT solutions, optimizing budgets while maintaining system quality.
Highlighted Projects:
Established structured workflows for system updates and backups, significantly improving reliability and uptime.
Streamlined IT support processes, increasing efficiency for end-user troubleshooting.