Aug 2022 – Jul 2025 · 2 yrs 11 mos · Bengaluru, Karnataka, India

• Worked with the Co-founder and Business Heads to manage RazorpayX (Neo Banking unit) end-to-end, from annual planning to execution, while driving growth & efficiency via identification & implementation of key strategic initiatives
• In-depth research on Escrow market in India, developed GTM strategy targeting high-potential industries with PMF
• Identified & addressed key pain points in P2P Lending, launching industry-first instant trustee approval stack
• Led GTM for the solution, resulting in incremental business of INR 235 Crs AMB and 60K+ monthly payout txns
• Transform free product into SaaS platform, creating a new revenue stream and enhancing product perception
• Repositioned Business Banking platform with SaaS fee, creating workflows for customer acquisition to retention
• Achieved a 17% increase in MTU, reducing churn and generating a new revenue stream of INR 6 crs in ARR
• Viability analysis for Source-to-Pay product, manage wind-down activities across internal & external stakeholders
• Projected P&L for the product, factoring in product investments & incremental revenue over the next two years
• Annual burn reduction of INR 30 Cr, led product wind-down from customer communication to asset transitioning
• Revamp the Customer Support function to elevate end-to-end customer experience and drive NPS improvement
• Conducted comprehensive audit of support workflows to uncover inefficiencies across people, processes and tooling
• Led initiatives across knowledge enablement, TAT changes, cross-functional synergy to drive 12 bps uplift in NPS
• Annual Operating & Financial Plan for RazorpayX, generating INR 150+ Cr in annual revenue across 4 products
• Spearheaded planning across 11 functional teams, from market mapping & target setting to defining functional OKRs
• Drafted P&L projections, forecasted EBITDA, lead discussions on manpower planning & cost
• Promoted from Consultant to Senior Consultant; led a team to drive project execution and team development

Jun 2021 – Jul 2022 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Work with executive leadership to ideate, define, structure, launch, and manage strategic and operational new initiatives in 0 to 1 journeys which could provide the next 10x growth
• Design & implement a pilot for an inhouse developed hardware as an automated solution for lending activities
• − Created and implemented new processes with metrics for success and set milestones for on ground pilot execution
• − Ensured capturing and analyzing of customer data to generate insights and feedback for better user experience
• − Launched and stabilized the pilot at 4 locations in Bengaluru within 3 months, clocking the first 100 customers
• Upscale the pilot for operational excellence and liaison with a listed Bank for next phase expansion strategy
• − Enabled critical business decisions working with Tech teams to reduce errors per visiting customer from 1.7 to 0.8
• − Pushed for automation in customer journey reducing process completion time from 18 to 13 mins per customer
• − Conducted data driven process transformations leading to a higher customer NPS than for the overall company
• − Achieved 500+ transactions within a quarter working closely with Technology, Growth and Operation Teams
• − Created an integrated process flow with the Bank partner to transition the service with least mutual BAU deviations
• Defensibility moat for the new initiative via legal means like patents, trademarks and design registrations
• − Drafted and submitted an end-to-end patent document working jointly with multiple cross functional teams
• − Laid out a new process to ensure exhaustive coverage and defined TAT for future patent writeups and submission
• − Designed the organization structure with responsibilities for a new internal Intellectual Property department
• Awarded the Extra Mile Award in Q1 2022 for re-engineering processes and bringing about transformational change in operations of new initiatives, achieving critical business and customer KPIs like 500+ transactions within a quarter

Oct 2020 – May 2021 · 7 mos · Gurugram, Haryana, India

• Focused on expansion strategy, market outlook, operating model restructuring and process transformation across multiple industries including Gas, Airport and Retail
• Ten year market outlook assessment for a recently formed City Gas Distribution company
• Assessed the government policies on propulsion of CNG & EV vehicles to deduce the future growth direction
• Conducted TCO Analysis for vehicle types to plot the inflexion points for consumer shift to CNG or EV
• Suggested the targeted opportunity bracket as a way ahead for the company to focus on in the next 5-7 years
• Perspective on improving non-aeronautical revenue for a INR 350 billion Indian multinational conglomerate
• Suggested methods to drive revenues including enhancing non aero performance & development of aerotropolis
• Recreated passenger journey at airports to provide a secure experience required due to COVID-19 pandemic
• Conducted primary research of 4 airports to adjudge the layout & offerings and showcase areas for opportunities
• Point of view on creating a digital strategy and describing factors for successful transformation for retailers
• Captured impact of COVID-19 on the retail industry and consequent effect of increasing digital engagement
• Built shopper journeys for enhanced online offerings and digitized offline services as a blueprint for clients
• Evaluated the international retail domain to develop insights on leading strategy and actions by companies
• Restructuring operating model and manning for a INR 50 billion Indian ethnic wear and lifestyle retailer
• Created a model to estimate phased manning numbers as the business upticks for Product & SCM teams
• Ensured responsibility shifts and conducted gap analysis to minimize impact in the design to shelf process
• Achieved headcount reduction of 26% as a result of reduced business, new structures and realigned R&R

Nov 2018 – Sep 2020 · 1 yr 10 mos · Gurugram, Haryana, India

• Focused on strategy and process transformation, driving implementation and creating a governance regime with major experience in Retail sector
• Process transformation and governance structure for a INR 50 billion Indian ethnic wear and lifestyle retailer:
• o Executed process transformation for site to store process to enabler frictionless and quicker launch of stores
• Institutionalized enhanced process steps, new org structure and governance mechanisms for increased efficiency
• Administered actions led to 1.5x store openings with avg. ~28% reduction in store launch timelines in FY20
• o Drafted the first annual plan and future roadmap for the newly launched customer loyalty program
• Analyzed the plan to reset objectives with targets to linked campaign ideation to impact on customers
• Monitored execution led to 10% increase in CLV, 4.5% increase in repeater base and 13% upward shift in tiers
• o Assisted in formulation and implementation of re-launch strategy of existing design services proposition
• Incorporated hub & spoke model, new operating structure to expand service availability across stores by 1.8x
• Accelerated measures led to 96% increase in SSSG with strengthen tools and infra like look books and LMS
• o Critiqued the new initiatives and recommended changes to achieve the desired targets for omni channel sales
• Validated hypothesis of skewed employee contribution in 150+ stores to propose changes in the incentive policy
• Visited 25+ stores to ascertain roadblocks in implementation, modified agenda led to sales share increase from 0.35% to 0.90% and penetration rate at 1.4x in 6 months
• o Created governance & performance monitoring structure to drive rigor in business review & build accountability
• Assisted in facilitating 100+ review forums with agenda driven meetings & work plan to timely push objectives
• Initiated ‘Focus 40’ in initial reviews to revive lowest performing stores, of which 25 recovered in <3 months

Apr 2018 – Oct 2018 · 6 mos · Mumbai Area, India

• Worked in the Real Estate sector as a summer intern, offered Pre-Placement Offer (PPO) on performance evaluation, joined fulltime with the EMEA Real Estate M&A Advisory team
• Supported the sector teams in EMEA and Australia on key marketing initiatives and client deliverables. Prepared models for peer comparison, preliminary company analysis, absolute and relative valuations.
• Internship Project - Pioneered an end-to-end buy-side pitch for an American multinational diversified hospitality company. Responsible for ideation, due diligence, firm valuation, synergy calculations and post-merger risk analysis.

Jan 2016 – Jun 2016 · 5 mos · Gurgaon, India

• Provided active support to clients, consultants, peers and firm as a whole. Played an expert role for peers on Marine logistics and Retail industry given experience on multiple engagements on the topic.
• Operations Assessment and Growth Strategy for a GOI Entity
• Provided recommendations on strategic locations for new port development projects based on cargo flow trend and forecasting
• Assisted on developing a National Multi Modal Transportation grid to increase efficiency and reduce logistics cost for the EXIM movement of essential commodities
• Recommendations led to 3 sites being selected for building greenfield ports and potential savings opportunity of INR 30,000 crores, 70+ modernization projects at existing ports, and 150+ connectivity projects
• Integrated 5 Year Business Growth Strategy for a leading Indian Knitwear company
• Assisted to formulate enablers to capture Modern Trade opportunity in India via product changes and direct distribution models
• Suggested attractive product categories / consumer segments based on size, growth, competitive intensity, consumer white spaces and synergies with current operations
• Identified potential opportunities in global licensing and country clusters to focus for international expansion
• Global Consumer Sentiment Survey 2016 [Survey covering 22,000+ respondents from 26 countries]
• Took ownership for Indian leg with the aim to understand consumer sentiments on their financial prospects and subsequent effect on their buying behavior
• Derived crucial implications for consumer goods companies and retailers as they seek to meet consumers’ ever-changing needs and preferences
• Externally published as “Saving, scrimping, and … splurging? New insights into consumer behavior”

Jul 2014 – Dec 2015 · 1 yr 5 mos · Gurgaon, India

• Responsible for research and analysis for consulting assignments while working with global consultants on client engagements across multiple functions, industries and geographies.
• Micro Market Insight and Strategy Implementation Overlook for a leading PSU Bank in India
• Created a branch-network strategy for the bank by identifying expansion opportunities based on
• micro-market insights
• Suggested improvements in location specific branch performance by analysing structural and
• manpower capabilities of 150+ bank service points through personal visits in a metro city
• Monitored post strategy implementation to assist with solutions for seamless integration, success
• led to duplicating the effort in multiple cities
• Go-To-Market Strategy for a multinational South Korean Cosmetics company
• Assessed the cosmetics industry in India with emphasis on international brand businesses
• Analysed the business of premium to masstige consumer segment and proposed product portfolio choices for optimum market penetration
• Contributed in formulating the market entry strategy for the client in India as per the clients constraints and aspirations
• Supply Chain Assessment for a multinational American Insurance company
• Identified cost reduction opportunities by assessing the end to end supply chain process
• Recommended transformation of supply chain processes by advising on technological solutions to automate manual processes
• Determined cheaper alternatives for processes by conducting vendor analysis
• Corporate Transformation Strategy for a multinational Japanese conglomerate
• Identified the challenges and bottlenecks faced by the client in achieving stated targets for its operations in India
• Addressed pain points and developed a report on the conditions affecting the mismatch between strategy and implementation
• Recommended an expansion plan in India by conducting a market-entry assessment for their business segments not yet operational in India

May 2014 – Jun 2014 · 1 mo · New Delhi Area, India

• Responsible for assisting Account Managers on digital media campaigns of multiple clients like Airtel, Videocon, Whirlpool, The Times of India and Pearl Academy:
• Tracked and analysed media reactions on digital platforms during the launch of Airtel 4G
• Managed customer relations for Whirlpool and Videocon on their social media platforms
• Assisted on campaigns of Pearl Academy launched on Facebook, Twitter, Pinterest and Vine
• Assessed engagement of client campaigns on Twitter using the Brandwatch tool
• Administered the Facebook page of ‘Mission Admission’ campaign by The Times of India