Apr 2023 – Jan 2025 · 1 yr 9 mos

• Key Focus Areas
• Recharge and Bill Payments (BBPS)
• Paytm Travel
• Digital Fastag Issuance

Apr 2022 – Mar 2023 · 11 mos

• Responsible for running the Recharges and Utility bill payments business (Consumer Payments) for the group. Recharges and Utility Bill Payments are one of the biggest retention user case for Paytm.
• Responsibilities included user acquisition, user retention, strategic partnerships, monetization and risk management.

Sep 2021 – Mar 2022 · 6 mos

• Growth - Paytm Wallet and Paytm Postpaid (BNPL)
• Responsible for customer acquisition, activation and adoption for Paytm Wallet and Paytm Postpaid (BNPL), driving portfolio spends for wallet and postpaid and improving monetisation for wallet, increasing acceptance of Paytm Postpaid within merchant ecosystem - online and offline.

Sep 2019 – Aug 2021 · 1 yr 11 mos

• CEO's Office at Patym
• Responsibilities included conducting business review on behalf of the CEO, keeping the CEO updated about business, AOP planning and tracking, driving strategic cross functional projects for the organisation.
• Worked with business heads for Offline Payments in driving new product launch, and scale up of new products - Soundbox and EDC machines, improving salesforce productivity etc.
• Worked with the business head in scaling up of fastag issuance for Paytm Payments Bank

Mar 2017 – Sep 2019 · 2 yrs 6 mos · Mumbai, Maharashtra, India

• New and Strategic Initiatives at Reliance Industries Limited

Jun 2016 – Mar 2017 · 9 mos · Mumbai

• Precision Agriculture technologies for Indian farmer - Build products for the next billion internet users.
• As senior member of the team at Reuters Market Light, I work directly with the Co Founder to define and oversee all product-centric decisions, while liaising with other department heads for seamless execution. Responsibilities include:
• Building and maintaining company's product road map and annual product pipeline; conduct market scoping & cost benefit analysis for key projects
• Designing new projects: scoping, work allocation, defining and monitoring KPIs
• End-to-end management of product life cycle for new products/features
• Designing pricing strategies, promotions, social media campaigns and liasoning with agencies
• As the Product Owner, responsible for Engineering sprint planning (agile) based on business priorities, and daily team collaborations for sprint monitoring
• New Product Development - Lead the team in pivoting of legacy products in to cutting edge digital products. Lead the development of price polling tool for sourcing of agri commodities from over 10,000 traders from across India
• Team Management: Guiding and mentoring the Product team members
• Business Process Improvement - Lead automation initiatives for improving customer experience, employee efficiency and reduce backlog. Lead cost cutting initiatives to result in savings of over INR 5.5 Million in under a year

May 2015 – May 2016 · 1 yr · Bengaluru Area, India

• Part of mobility solutions team for Urban Ladder that worked on AR/VR apps that are used as a part of the wardrobes and kitchens sales process. UL mobile apps now contribute to more than 50% of UL revenues.
• Urban Storage
• Revamped Urban Storage wardrobe configurator to aid the Urban Ladder wardrobes sales process and subsequent iterations have focused on improving efficiency of the sales team
• Integral part of the Urban Ladder wardrobes sales process, from recording customer requirements to automation of placing the final order
• 100% of Urban Ladder wardrobes orders flow through the Urban Storage app
• Reduced the go-to-market time; increased order conversions post launch of Urban Storage 3.0
• Launched 2 new category of products on the app to promote cross sell
• Urban Kitchens
• Launched Urban Kitchens, an app which helps users design and visualize kitchens that they want in their homes
• Forms a core part of the Urban Ladder Kitchen Consultation experience, contributing to increased kitchen conversions
• Living Spaces
• Achieved higher order conversions through an improved Augmented Reality app which helps users visualize a sofa set in actual life-size in their homes
• Designed and implemented process guidelines for quicker integration of new products & real time pricing
• Others
• Achieved significant improvement in order conversion on ‘Urban Ladder’ app by designing in app cart notifications for Items in cart, Out of Stock and Back in Stock items.
• Negotiated commercial terms with vendors to reduce development cost by over 20% w.r.t benchmarks