Jan 2023 – Sep 2024 · 1 yr 8 mos · Mumbai, Maharashtra, India · On-site

• Revenue Strategy – Planning & Risk Mitigation
• Collaborated with stakeholders to create annual sales and collection plan, ensuring strategic alignment with sales
• Improved project tracking, identifying critical paths and reducing risks affecting sales and collection plans
• Increased forecasting model accuracy incorporating real-time data analytics through Tableau dashboards
• Sales Strategy – Loyalty Vertical
• Responsible for the P&L level performance, through close cost monitoring and optimization resulting in increased margins
• Enhanced lead conversion by redesigning processes & streamlining workflows impacting customer lifecycle

Jun 2021 – Nov 2022 · 1 yr 5 mos · Mumbai, Maharashtra, India · On-site

• Corporate Strategy
• Developed a metrics to identify potential customer for cross selling Health, Motor products by analyzing the data (using SQL) of 5M customers for metrics validation and accuracy
• Identified the white spaces & planned the budget for INR 2600 Cr, aiming diversified portfolio & profitability
• Worked with Underwriting team for Acquisition of new business by bidding, garnered a GWP of INR 529 Cr
• Process Analysis & Improvisation
• Designed & implemented an efficient process Transparency, automating & saving 13k manhours yearly
• Analyzed the end-to-end process flow of Crop insurance, identified 27 risks, 3 duplication & 11 manual tasks
• Website & Mobile Application
• Designed website’s customer journey which was Awarded by GOI 1st amongst the 10 Insurance Companies
• Successfully diverted 38% traffic from call center to Mobile Application for claim Intimation & Status

Jul 2020 – Aug 2020 · 1 mo

May 2020 – Jul 2020 · 2 mos

• Conducted research on 900+ to gauge consumer preferences w.r.t. homepage content, segmentation, themes, colours and imagery
• Designed Content and Imagery in push notification (SMS & e-mails) basis the research & relayed to the identified target customers