Pooja Yadav

Product Manager

New Delhi, Delhi, India11 yrs 3 mos experience

Highly Stable

Key Highlights

Led compliance initiatives achieving multiple certifications.
Drove 20% increase in client satisfaction.
Passionate about fostering collaboration and innovation.

Stackforce AI infers this person is a Product Manager with expertise in BFSI digital solutions and compliance-driven product development.

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Skills

Core Skills

Product ManagementCross-functional Collaboration

Other Skills

AirlinesBrand ManagementCalendar PlanningCompliance ManagementCompliance and Certification ManagementCross-functional CollaborationsEmployee TrainingHospitality IndustryInnovation FosteringMarket AnalysisPress ReleasesProduct Lifecycle ManagementProduct Management ToolsProduct Metrics TrackingProduct Roadmap Development

About

As a Product Manager I have navigated through diverse sectors, from tech giants like HCL and Concentrix to aviation at Air India, gaining multifaceted experience that fuels my creativity and innovation. At Invincible Ocean Pvt. Ltd., I am now at the helm of transforming digital onboarding verification ecosystems for a global clientele. I take immense pride in leading our company's successful journey to attain SOC 2, GDPR, ISO 27001, CISA, and CICRA certifications. As the driving force behind our compliance initiatives, I've underscored our commitment to top-tier security and data protection, making our offerings not just unique but also trusted. This has been pivotal in delivering product enhancements, driving a remarkable 20% increase in client satisfaction and a 30% reduction in verification times. I am passionate about building bridges across teams and fostering a culture of collaboration. I believe that challenging the status quo and pushing boundaries is what leads to stellar customer experiences and innovative solutions. In the rapidly evolving tech landscape, I see limitless possibilities for harnessing the power of technology to reshape our digital world. In a world of constant change, I remain unwavering in my commitment to creating impactful products that meet the needs of today and the demands of tomorrow. I am a lifelong learner.

Experience

3rditech, iit delhi

Product Manager

Jan 2025 – Present · 1 yr 2 mos · Delhi, India · On-site

Invincible ocean | digital infrastructure for bfsi

Product Manager

Oct 2022 – Nov 2024 · 2 yrs 1 mo · Gurugram, Haryana, India · On-site

➢ Lead Product Lifecycle: Spearhead the entire product lifecycle, from ideation to launch, utilising market research, customer feedback, and clearly defined requirements.
➢ Develop Product Roadmap: Strategically prioritise features and improvements based on market trends, customer needs, and business objectives.
➢ Cross-Functional Collaboration: Partner with engineering, design, marketing, and sales teams to ensure timely delivery of top-quality products within budget.
➢ Track Product Metrics: Leverage Tableau to define, measure, and analyse key metrics for product success and growth opportunities.
➢ Evangelise Products: Articulate the value and unique selling points of our products to internal stakeholders and external audiences.
➢ Analyse Market: Monitor competition, identify market opportunities, and strategize for product differentiation and market leadership.
➢ Foster Innovation: Encourage innovative ideas and continuous improvement in product development processes and practices.
➢ Utilise Product Management Tools: Proficient in using Jira for agile project management, Figma for collaborative design, and Tableau for data visualisation and analysis.

Product Lifecycle ManagementProduct Roadmap DevelopmentCross-Functional CollaborationProduct Metrics TrackingMarket AnalysisInnovation Fostering+2

Air india limited

Flight Attendant

Jan 2015 – May 2020 · 5 yrs 4 mos · Greater Delhi Area

➢ Lead a team of flight attendants to ensure
the safety, welfare and comfort of guests in accordance with company policy.
➢ Motivate and coordinate crew members to exceed guest expectations by encouraging open communication and teamwork.
➢ Handling emergency using necessary equipment. Administer first aid.
➢ Involved in cabin crew training and mentorship program

Concentrix

Business Analyst

Feb 2013 – Jan 2015 · 1 yr 11 mos · Gurugram, Haryana, India

➢ Issue Troubleshooting: Resolved customer-reported technical issues via phone, email, and chat support, ensuring quick and effective solutions.
➢ Issue Escalation: Routed complex technical problems to the relevant teams for in-depth analysis and resolution.
➢ Documentation Management: Consistently recorded customer interactions, issues, and solutions in the ticketing system, aiding in future troubleshooting efforts.
➢ Technical Assistance: Guided users on product features and functionalities with easy-to-follow instructions, enhancing user experience and satisfaction.
➢ Knowledge Base Contributions: Created and updated knowledge base articles, offering customers self-help resources for common issues.
➢ Cross-Team Collaboration: Collaborated with customer success teams to enhance product quality and user experience.