Utkarsh Gupta

Business Development Executive

Delhi, India5 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in scaling teams and operations.
Expertise in go-to-market strategy and execution.
Strong focus on process improvement and customer success.

Stackforce AI infers this person is a SaaS-focused leader with expertise in customer success and product management.

Contact

Skills

Core Skills

Go-to-market StrategyCustomer OnboardingProduct ManagementRequirements AnalysisCustomer SuccessProject ManagementBusiness AnalysisProcess Improvement

Other Skills

Agile MethodologiesAttention to DetailBRDBusiness StrategyClient CoordinationCustomer ExperienceCustomer SatisfactionCustomer ServiceEscalations ManagementLeadershipProduct DemonstrationProduct Lifecycle ManagementProduct Road MappingProduct StrategyProduct Vision

About

GTM-focused leader with experience scaling teams, managing transitions, and partnering closely with Ops and Product to meet client needs. I have built and led teams from early-stage setups to scaled operations, owning hiring, onboarding, process design, and delivery. My work has involved driving end-to-end transitions, stabilizing production, and ensuring seamless handoffs between pre-sales, implementation, and operations. I have also contributed to go-to-market strategy and execution—supporting new vertical entry, sales enablement, and customer readiness. I work best at the intersection of strategy and execution, translating business goals into on-ground results.

Experience

5 yrs 11 mos

Total Experience

1 yr 2 mos

Average Tenure

1 yr 2 mos

Current Experience

Provana

Account Manager

Mar 2025 – Present · 1 yr 2 mos · On-site

✔ Owning the delivery and CRM for assigned accounts.
✔ Leading transitions from planning to stabilization, ensuring smooth onboarding and operations handoff
✔ Contributing to the GTM plan for PI law firms including sales enablement
✔ Building the knowledge base and training framework for practice scale-up including mentoring team mates
✔ Driving process improvements and operational controls to enhance service efficiency and quality

Customer OnboardingGo-to-Market StrategyProcess ImprovementStakeholder Management

Career break

Personal goal pursuit

Jul 2024 – Feb 2025 · 7 mos

Personal Obligations. Parallelly, launched a mini e-commerce store where I Iearnt digital marketing, conversion rates, analytics, customer behavior and how hard it is to get people to click the buy button.

Provana

2 roles

Product Manager

Jan 2024 – Jun 2024 · 5 mos · Noida, Uttar Pradesh, India

✔ Led the restructuring of L1/L2 Support/Implementation Teams, segregating the function(s) from Customer Success, conducted knowledge transfers using SOPs/playbooks and defined governance framework including KRAs & SLAs.
✔ Assisted the pre-sales process – marketing collaterals (Elevator Pitches, Case Studies, etc.); product demos; scoping; proof of concepts and solution walkthroughs for sales deals

Product ManagementRequirements AnalysisStakeholder Management

Associate Product Manager

Oct 2021 – Jan 2024 · 2 yrs 3 mos · Noida, Uttar Pradesh, India

✔ Led a team of 6 Customer Success Leads and drove end to end delivery lifecycle - onboarding, retention, churn management & renewals. Spearheaded the Next Mile Program - discovery sessions + account wise product led growth roadmaps to enhance product adoption, identify upsell opportunities and increase portfolio CSAT.
✔ Gathered requirements for the development of a self-service module, streamlining implementation process and reduced Time to First Value by xx%.
✔ Collaborated with Product/Solution Engineering teams to engage with customers and managed the support, escalations and developed risk mitigation strategies, bringing best practices to the customer to set them up for success.
✔ Coordinated with the Power BI team for the design, development and support of BI dashboards helping customers manage compliance & increase business performance for other varied metrics.
✔ Collaborated with Speech Engineering and managed the automation feasibility analysis, scoping, and implementation of 25+ audit scorecards along with post-sales system calibration support.

Customer SuccessBusiness AnalysisProject Management

Mother dairy fruit & vegetable pvt. ltd.

Management Trainee

Jun 2021 – Sep 2021 · 3 mos

Provana

Business Analyst

Feb 2016 – May 2017 · 1 yr 3 mos · Noida

✔ Strategized and gathered business requirements for new SaaS products and company ventures
✔ Managed roadmaps for the successful implementation of these products, together rolled out to more than 50 clients
✔ Worked closely with the development and implementation teams to relay improvements and shortcomings
✔ Conducted research in new markets where home-grown products could be pitched
✔ Designed and administered company procedures that provided better governance and reduced inconsistencies in operations' management by atleast 20%.
✔ Trained numerous clients and colleagues on usage of company products through webinars and interactive sessions
✔ Conferred 'Star Performer' in the very first month & also appreciated for showing quick learning curve and taking full responsibility of client’s work

Business AnalysisRequirements AnalysisProcess Improvement