Jun 2017 – Dec 2022 · 5 yrs 6 mos · Nairobi, Dubai

• Building next generation Digital Infrastructure across 14 countries in Africa - Software Defined Data Centers, Cloud Native applications on containers, Building in-house software engineering teams working on digital platforms and experience and technology led efficient operations.
• Conceptualised Airtel Africa Digital Labs and scaled it from 5 people to close to over 400 people.
• Drove digitisation and modernisation across 14 countries across all user touchpoints, Self CareKYC Applications, Sales App, B2B Self Care Case, Business B2B Sales, Airtel TV, Single Screen CRM to name a few.
• Massively Simplified infrastructure reducing rackspace by a factor of 10 and moving to open source cloud. Modernised Call center Infrastructure.
• Moved away from 100% outsourced setup to product engineering led setup, with best devops practices and tools, full agile development.
• Reduce IT costs significantly while with open source, automation, modernisation. Improved availability, designed and implemented business continuity for each country.

Oct 2015 – May 2017 · 1 yr 7 mos

• Responsible for IT Strategy, IT Operating Model, Governance, Architecture, Analytics at Telenor Group. Also responsible for IT Standardization project in Asia Business Units.
• Projects conceptualized and initialized for entire group:
• 1. Platform standardization
• 2. Launching API gateway across various operating Units
• 3. Reference Digital Architecture for Telenor Group
• 4. Operating Model for Asia based on automation and intelligence

Nov 2013 – Sep 2015 · 1 yr 10 mos

• Telenor Myanmar has launched its services in Myanmar in September 2014 and aims to be a significant player empowering the Myanmar people with affordable communication services.
• Being a thought leader in how technology can enable business to deliver on business objectives in timely, efficient and effective manner
• Responsibilities include setting up the
• Aligning the Business and technology strategy and executing that technology strategy
• delivery of overall IT solution for launch and further enabling organization to become 'Tier -1' operator
• Making the organization IT enabled, ensuring mobility and productivity
• Building the IT organization, enabling 'can-do' and open culture
• Delivering on business plan and a cost efficient IT Delivery model
• Developing the architecture, strategy, planning and budgeting for a cost efficient and Innovative IT operating model.
• Responsible for delivery and operations of business solution for sales and distribution, customer care, cluster based performance management, financials, HR solution, online and digital services, provisioning and order Management, analytics and reporting, converged billing, service platforms for prepaid, postpaid and enterprise lines of business.
• Also responsible for providing and operating infrastructure to support business solutions. Setting up and managing huge cloud based infrastructure, data centers, databases, middle-ware, network, information security tools and practices, call center technologies, collaboration suites, end user computing, business continuity and disaster recovery, service delivery excellence

Jan 2012 – Oct 2013 · 1 yr 9 mos

• Responsible for Enterprise architecture, transformation projects, application development , Planning and budgeting, global cost bench marking and Infrastructure project and operations for all IT, IN and VAS applications.
• Worked extensively in simplifying IT application and infrastructure landscape to transform Uninor in a low cost operator. Successfully delivered on the transformation projects making IT lean and extremely cost efficient.
• Major projects:
• Customer care simplification - Siebel CRM swap
• BSS swap - Mediation, interconnect and roaming swap
• Sales capabilities - Process simplification and location intelligence
• Simplification 2.0 and simplification 3.0 transformation projects
• SDP transformation project
• Order management simplification

Aug 2008 – Jan 2012 · 3 yrs 5 mos

• As head of enterprise architecture for the organization, has responsibility for building the teams, developing architecture development methodology, target architectures, architecture principles and policies, providing design support to large cross functional projects.
• Also worked and delivered on following:
• Worked on closing the strategic IT outsourcing contract
• Delivery of the applications ecosystem for the setup and launch
• Formulation of the IT strategy and operating model for the low cost operators
• IT Contract realignment in line with changes in IT strategy
• As Project lead for IT simplification projects, transforming solution stack in a low cost operator
• Setting of the cost efficient Application development pool for handling business charge requests
• Data center virtualization and optimization project resulting in massive savings
• Road map and strategy for non-COTS products

May 2006 – Aug 2008 · 2 yrs 3 mos · Gurgaon, London

• Responsible for client engagement, presales and project delivery towards multiple clients across geographies.
• Worked on Airtel Enterprise Transformation project as the Delivery lead
• Worked on Billing transformation project (consolidation of the billing platforms across multiple business units across Europe) at COLT technologies as India program manager.

Jan 2000 – May 2006 · 6 yrs 4 mos · Multiple Locations

• Worked for Department of Telecom, Government of India in different capacities across different circles. Had stints in fixed line operations, ISP operations, GSM Mobile operations, Transmission and Infrastructure in planning, policy management, project and operations roles.
• Worked extensively for the GSM greenfield roll-out of the state owned operator. Last role was responsible for IT for the western zone (Maharashtra and Goa, Madhya Pradesh, Gujarat) based at Pune, Maharashtra.