Feb 2023 – Sep 2023 · 7 mos

Sep 2021 – Feb 2023 · 1 yr 5 mos

• Business stakeholder for prioritization of key features of the delivery app and ERP tools - HMT, WMT, TMS
• Lead to a logistics cost reduction of 22% in 6 months during the company transformation phase
• Managed a logistics spend of over $50 Million/ year
• Worked closely with the group CEO and Cheif Supply Chain officer to execute critical projects
• Standardised processes in last-mile, 3PL Management, Warehouse management, and own logistics
• Made the company SOX compliant with the supply chain processes and built routines to improve it.
• Made the food delivery business GP3 positive by focusing on logistics and cross-functional collaboration
• Improved Jumia Cross-border logistics processes that led to reduced SLAs and optimized inventory

Jan 2020 – Sep 2021 · 1 yr 8 mos

• Managed e-commerce physical goods, food, and grocery delivery operations x 11 countries.
• Improved the unit economics of the business by introducing unique payment models for 3PLs
• 100% Implementation of pay-per-delivered package model vs the industry standard of pay per-shipped
• Cost savings of over $2.5 million in the first year of implementation
• Scaled the logistics and improved performance by increasing the fleet size to 15K active Riders
• Improved dispatch systems and delivery app for the riders leading to a reduction of 15% in idle time
• Improved rider utilization and rider-per-hour earnings by more than 10%
• Launched Jumia food operations in multiple countries including dark-store model
• Advocated for high-quality rider kits and safety equipment and closed a ~$1M procurement project
• (included UN-certified helmets, Rider uniforms (Gloves, jackets, reflector vests, raincoats)
• Conducted townhalls and workshops with the 3PL and rider communities and won their trust
• Improved partner and customer satisfaction by over 20% on worst detractors

Oct 2017 – Dec 2019 · 2 yrs 2 mos

• Helping build e-commerce in Nigeria, Egypt, Morocco, Kenya, Ivory Coast, Ghana, Senegal, Tunisia, Uganda, Algeria, South Africa
• Created a unique 3PL marketplace with over 500 3PLs working on Jumia Tools
• Designed a best-in-class volume allocation engine integrated with a product to improve performance
• Improved the serviceability and logistics footprint to help scale the business from 8 --> 38 Million orders
• Played a strong role in strengthening the logistics KPIs to help achieve the company goal of IPO on
• Managed a team of 14 Managers, 100+ indirect reports, 10K+ Riders and 500+ 3PLs
• Advocated on behalf of the 3PLs, Riders, and external stakeholders in policy and performance meetings
• Created SOPs and policies on 3PL management, onboarding, performance, contracts, and cost
• Jumia- One of the 50 smartest companies on the Planet by MIT Technology Review
• https://www.technologyreview.com/lists/companies/2017/intro/#jumia-africa-internet-group

Dec 2015 – Aug 2017 · 1 yr 8 mos · Bengaluru Area, India

• As a head of operations negotiated commercial deals and brought on-board top logistics companies like FedEx, DHL, Delhivery on Gopigeon platform. Created a marketplace of logistics service providers with the highest serviceability in India. Our solution was enjoyed by many small, medium-sized e-commerce players as a plug and play solution which lead them to focus on their core functions.

Apr 2015 – Dec 2015 · 8 mos

• Worked on a project to reduce delivery time to customers and brought the shipped to delivery lead time to best at the time for a PAN India coverage. Managed multiple 3PL companies and improved their processes to achieve the targets. Regularly aligned decisions and process changes with CXOs

Jan 2014 – Jan 2015 · 1 yr · Bangalore

• I converted the sales plan from the commercial team to an actionable plan for Flipkart logistics teams. Managed pan India plan for warehouse inventory and stock management with 99.9% instock rate. Improved regional utilization by 20% by better inventory placement.

Jan 2013 – Jan 2014 · 1 yr · Mumbai Area, India

• Supplier Relationship management and negotiation
• Purchase of edible/non edible commodities/ RM including Refined Palm Oil /Rice Bran Oil /RBFAD/PFAD/PKFAD/RPKO etc. for Soap/Noodles Manufacturing
• Annual Buying to the tune of 250-300 Crore Rupees
• Work closely with internal and external stakeholders in the procurement process
• Liaise with finance for Payments and all factories for logistics coordination
• Development of new supplier base for the Raw Materials
• Building strategies for commodity risk management
• Applying analysis to purchasing process improvement
• Preparing and presenting recommendation on buying to Senior leadership and its execution
• Industry/Market analysis to study price movements in the market
• Inventory management and control as per stock norms at adequate level