Apr 2022 – Jun 2022 · 2 mos · On-site

Apr 2021 – Mar 2022 · 11 mos · On-site

• Talent Management:
• Led a team of 9 Human Resource Business Partners (HRBP) in managing all HR activities for more than 2500 people.
• Contributed to the organization's new Oracle-based Enterprise Management System/ HRIS implementation as a core team member.
• During 2020, managed the process of transitioning staff from the office to remote work, including infrastructure assistance, stress management, mental health support, and effective leadership communication and engagement.
• People Engagement:
• Implemented monthly team meetings, one-on-one conversations, regular town halls, and annual events, and created incentive programs at all levels.
• Introduced a Loyalty Bonus for employees with specialized skills, resulting in a 50% reduction in group attrition.
• Improved prediction of attrition in teams through the effective use of the Early Warning Signal (EWS) portal.
• Talent Development:
• Acted as an advisor to managers on effective career conversations and designed Key Result Areas (KRA), streamlined Variable Pay components for managers and senior leaders to drive performance.
• Developed and implemented customized training interventions aligned with business needs and organization-wide themes in collaboration with the internal Learning & Development (L&D) team.
• Performance Management:
• Ensured robust implementation of the Performance Appraisal cycle, including goal setting, performance discussions, normalization of ratings, and Performance Improvement Plans.
• HR Compliance:
• Ensured legal compliance by monitoring and implementing applicable employment law requirements, conducting audits, maintaining records, and liaising with external consultants.
• Managed background verification, disciplinary and information security cases, and full and final settlement for termination of employment.

Apr 2019 – Mar 2021 · 1 yr 11 mos · On-site

• Projects:
• Designed and effectively implemented the Onboarding Process for smooth assimilation of new joiners.
• Certified for the POSH (Prevention of Sexual Harassment) process and torchbearer for ensuring a positive and safe work environment is maintained per the POSH Act of India.
• Actively worked on adoption of Employee Assistance Program in partnership with the external agency to ensure employee well-being.

Jan 2017 – Mar 2019 · 2 yrs 2 mos · On-site

Mar 2016 – Jan 2017 · 10 mos · Bengaluru Area, India · On-site

• Runnr formally known as Carthero Technologies Pvt. Ltd. was a fast growing on-demand food delivery start-up with offices in Bangalore, Mumbai and Gurgaon. They offered a B2B and B2C platform for small and medium merchants with a fleet of over 5000 Runnrs across 10 Indian cities.
• Joined Runnr as a People Manager, assessed the human resources needs in core areas and drove the appropriate solutions by establishing strong partnership with Business Heads and extended staff.
• Developed the Performance Management System with a 360-degree feedback mechanism to encourage team work and overall growth of people.
• Drafted and implemented all HR related policies for the organization.
• Conceptualised the Annual Organizational Survey and implemented the action plan for the areas of concern.
• Developed the Onboarding process for smooth assimilation of new joinees.
• Formulated a structured Rewards & Recognition program for each department to encourage a culture of appreciation.
• Designed and implemented various training interventions that were customized to the business context, scalability and aligned to the organization wide themes.
• Worked closely with internal Finance, Payroll team and vendor consultants and ensured compliance in the organization as per the Labor Laws of India.
• Conducted regular manpower planning to improve resource balance, accelerate development of middle management and create reservoir of new talent.

Mar 2015 – Aug 2015 · 5 mos · On-site

• Amazon Fulfilment Center (Delhi NCR):
• Successfully launched an Amazon Fulfilment Center in Delhi with a manpower capacity of 300+ employees.
• Lead a team of HR professionals and managed end to end employee life cycle for two fulfilment centers.
• Gained expertise in handling a mix of associates on vendor as well as Amazon payroll.
• Conceptualized, implemented and drove awareness of HR policies, procedures and programs.
• Drove engagement initiatives e.g. Voice of Associate, Incentive Schemes, Round tables and Rewards & Recognition.
• Responsible for ensuring end to end statutory compliance requirements are met for the existing as well the upcoming Fulfilment Center (FC).
• Ensured payroll cycle and all the required inputs were shared with the payroll team on a monthly basis. Also designed the salary structure for new joiners at different job levels as per the laws applicable to the state and industry standards.
• Represented HR and advised the operations team during Labor Model planning with the finance team and implement the same weekly.

Jun 2013 – Feb 2015 · 1 yr 8 mos · On-site

• Talent Management:
• Ensured robust implementation of Performance Management cycle which involved detailed discussions on performance, 360-degree feedbacks, normalization of ratings in line with India and global guidelines and initiating Individual Development Plans for HIPOs.
• Drove Succession Planning in the vertical through ‘Deemed Lead Program’ which led to filling 80% of the Team Lead positions internally as compared to 35% earlier.
• Expertise in Talent Acquisition, hired employees for middle management roles and on vendor payroll in Amazon Seller Services. Handled end-to-end Internal Job Posting process for the business.
• Retention:
• Conceptualized and tracked Retention Strategy for the site (Head Count: 550+ employees)
• Developed and implemented Early Warning System in the site to predict future attritions.
• Revised and ensured adherence of the On-boarding Boot-camp interventions for all new joiners to drive retention through engagement.
• Governance & Reporting:
• Timely closure of background verification cases for the business by taking appropriate actions post due diligence.
• Monthly reporting: HR and Operations monthly review deck, Attrition, one on one, Performance Improvement Plan and Early Warning System reports.
• Handled employee escalations and ensured closure.
• Conducted quarterly audits of the recruitment process followed in the site.
• Employee engagement:
• Conceptualized and implemented the Employee Satisfaction Survey for the vertical which resulted in increase of favourable scores from 69% to 85%.
• Provided additional HR support to the Seller Experience Team, drove monthly communications training and employee engagement activities for the team.

May 2010 – Jun 2013 · 3 yrs 1 mo · Pune Area, India · On-site

• People Management :
• Developed effective working relationships and influenced and handled challenging teams, thereby delivering people plans supporting the success of business and HR strategies.
• Discovered alarming trends, which can influence organisational performance and have a substantial unexpected impact on the motivation of employees.
• Liaison with critical clients with appropriate tools and knowledge to effectively manage their people in line with their people plans, e.g. performance, absenteeism and career management.
• Attrition Management:
• Monitored trends in the external job market and compared the external job market trends with the internal trends among employees.
• Maintained data and information/reports about employees, which were developed to warn the management of the situations which may arise due to various people issues.
• Retained employees through discussions and conflict resolution to ensure that the attrition percentage of the engagement is in line with the organisational target.
• Implementation of HR processes:
• Dexterously planned and implemented the compensation and benefit, HR induction, training, quarterly/monthly reward and recognition events, and employee engagement activities for 470 employees and drove adherence to plan, goal setting, appraisal process education, appraisal closures and addressing escalations.
• Oversaw overall compliance of the HR solutions and HR procedures applied at the internal client with the law and the internal procedures set in the organisation.
• Instrumental in carrying out the disciplinary process per the company guidelines to ensure company policy adherence.
• Accountable for carrying out post-appraisal execution of the Performance Improvement Plan process along with the PMs and highlighted areas of concern for corrective action to ensure the unit maintains the basics of performance management culture.

Dec 2008 – Jan 2009 · 1 mo · Pune · On-site

• During my internship I worked on a project that involved understanding the various functions of an HR professional in a manufacturing firm. Adroitly interacting with the company’s HR executives and workers, compiling their information, managing and updating the database. The information was used during their appraisals and for background verification check.
• Also attended their union meetings and safety programs; observed the safety measures being taken in the factory and gave suggestions which were put into practice later. Gained exposure to the IR issues raised in a manufacturing firm and the conflict management skills required to handle them.