Feb 2019 – Feb 2023 · 4 yrs · Bangalore

• GCC Strategy:
• Worked extensively on the GCC Strategy of Xerox.
• Identified opportunities to consolidate the processes in GCC.
• Identified potential outsourcing opportunities in collaboration with the vendors with focus on improving the optimize operations, Drive Revenue, cash flow, ease of business, Technology transformation and Innovation.
• Shared Services Management
• Identified significant number of roles that can be outsourced to Third party for consolidation of the GBS.
• Oversaw 6000 FTE Operations across eight functions through a third-party service provider.
• Ensured adherence to KPIs and SLAs, improving service quality and customer satisfaction.
• Fostered collaboration with business units, aligning shared service goals with organisational strategies.
• Digital Transformation
• Implemented AI, RPA, and self-service tools to automate workflows, transforming the operational landscape.
• Enhanced Oracle HCM, integrating it with other HR systems to optimise functionality.
• HR Transformation Leadership
• Designed and implemented the 3-pillar HR model to redefine roles and enhance employee self-service capabilities.
• Centralised HR functions globally, covering core HR, recruitment (RPO), total rewards, and benefits administration.
• Standardised global policies and processes, consolidating vendors for streamlined operations.
• Strategic HR Initiatives
• Led the payroll strategy redesign, consolidating vendors and standardising pay codes.
• Conducted due diligence and ensured compliance in HR policy reviews during outsourcing deals.
• Championed change management through impact analysis and structured communication strategies.
• Risk Management and Talent Development
• Ensured robust risk management and regulatory compliance by establishing internal controls.
• Promoted data-driven decision-making by using analytics to monitor performance and identify areas for improvement.

Apr 2017 – Jan 2019 · 1 yr 9 mos · Pune

• HR Operations Leadership
• Managed end-to-end HR operations across the APAC region.
• Oversaw HR service delivery through third-party delivery centres, streamlining processes by liaising with vendors.
• Digital Transformation and Technology Implementation
• Spearheaded the deployment of Workday across APAC, leveraging advanced technologies like RPA and AI to enhance operational efficiency.
• Successfully implemented RPA solutions in all APAC countries to automate routine tasks.
• Outsourced the end-to-end payroll process for APAC countries through ADP, ensuring accuracy and compliance.
• Outsourced APAC payroll activities to ADP, driving efficiency and cost optimisation.
• Managed recruitment operations via a third-party RPO setup, standardising regional hiring processes.

Jun 2012 – Mar 2017 · 4 yrs 9 mos · Bangalore

• Payroll Management
• Managed payroll for 200,000 employees across India, the US, Europe, and APAC countries.
• Centralised payroll operations at Shared Services Centers in Manila and India, driving cost and process efficiencies.
• Successfully handled payroll for IBM India and the US India Branch Office, including statutory compliance, final pay, and HR accounting.
• Was integral part of the Core Transformation to which Delivered critical transformation projects including deployment of Workday and outsourcing payroll to ADP across APAC, Europe achieving significant process efficiency.
• Implemented an online income tax process for India payroll, enhancing customer experience and reducing workforce requirements.

Jul 2010 – Feb 2012 · 1 yr 7 mos · Greater Hyderabad Area

• Key Contributions and Responsibilities
• HR Business Partnering
• Partnered with a business unit of 800 FTE spread across India and the USA, providing end-to-end HR support.
• Managed the entire employee lifecycle, from hiring to exit, ensuring a smooth and efficient process.
• Championed the mentorship model rollout within the business unit to enhance learning and growth opportunities. Integrated performance management with Learning and Development (L&D) functions.
• Developed customised training plans for employees based on recommendations from managers and mentors.
• Conducted tailored career planning exercises, fostering individual employee growth and retention.
• Employee Engagement and Retention Led employee engagement initiatives, implementing retention mechanisms and defining clear career paths.
• Managed new hire orientation programs, ensuring seamless onboarding experiences.
• Workforce Management and Planning
• Directed workforce management teams to perform workforce planning, reducing revenue leakage and improving operational efficiency.
• Streamlined existing HR processes, formulated Service Level Agreements (SLAs), and implemented programs aligned with business objectives.
• Played a pivotal role as RMG (Resource Management Group) Head, optimising the end-to-end supply chain and workforce management functions.

Feb 2009 – Jul 2010 · 1 yr 5 mos · Greater Chennai Area

• Key Contributions and Responsibilities
• HR Shared Services Setup
• Established a GBS for Siemesn in India.
• Worked on the strategy and execution of Greenfield HR Shared Services centre for Siemens in Chennai, managing the setup process from scratch.
• Transitioned the payroll function from three entities to a captive centre in India.
• Process Transition and Centralization
• Collaborated with Corporate HR and HR Business Partners to perform due diligence on processes suitable for transitioning to the Shared Services Centre.
• Centralised HR operations across Siemens locations in India, covering the entire employee lifecycle from hiring to retirement, including payroll, immigration, L&D, and recruitment.
• Risk and Compliance Management
• Evaluated risk and compliance elements before transitioning operations to the Shared Services Centre.
• End-to-End HR Operations
• Oversaw end-to-end HR operations, ensuring smooth transitions without disrupting business operations.
• Managed recruitment, payroll, immigration, learning and development (L&D), and other HR processes.
• Operational Excellence
• Led the work transition effectively, maintaining operational continuity and optimising processes.

Apr 2007 – Jan 2009 · 1 yr 9 mos

• Worked as HR Business Partner for the Sales organization in Europe and APAC Countries covering 500 + FTE
• Was responsible for hiring, orientation of the Sales employees in the region.
• Responsible for tracking the performance management of the Sales team in line with the agreed targets.
• Responsible for setting up operations in new geographies including formulation of the policies, hiring, compensation grid etc.
• Successfully transitioned HR transactions from overseas to HR service delivery in India which centralized all the operational work in India delivery center and improved the overall process efficiency.
• Responsible for managing the end to end HR Operations for all Non-US Regions.
• It includes hiring, work force management, payroll management and employees query management.

Jun 2004 – Mar 2007 · 2 yrs 9 mos · Dubai, United Arab Emirates

• Instrumental in expansion of overseas operations in 10 countries in the Middle East and Africa, framed the Benefits Policies, C&B Policies in line with the statutory requirements for the respective country which boosted the business growth from $4 Mn to $75 Mn.
• Worked as the Regional HR Leader managing the FTE of around 1200 + FTE across Middle east and Africa.
• Worked closely with the business leaders as Talent advisor in managing the 1200 + FTE.
• Managed the end to end HR Operations for the region.
• Instrumental in ramping the head count in the region to 1200 in span of 3 yrs.
• Instrumental in setting up of EGYPT GDC which boosted the growth engine in the region

Jan 2000 – Apr 2004 · 4 yrs 3 mos · Hyderabad, Telangana, India

• Managed the Work force management for employees’ base of around 35000.
• Part of the critical team setting up the entire work force management.
• Responsible for managing the work force management function covering Talent Planning, Talent acquisition, Talent Training and Development, Bench Management and Talent Optimization.
• Instrumental in setting up the online Workforce management tool used for decision making.
• Discovered a hidden Revenue Leakage of $100+ Mn through MSAs Review of Contracts active

Sep 1998 – Dec 1999 · 1 yr 3 mos · Hyderabad, Telangana, India

• Responsible for coordinating employee queries
• Setting up interview.
• Support HR Business partners in day to day work
• Head count MIS