Feb 2018 – Jan 2019 · 11 mos · Mumbai Area, India

• Goals101 is a one of the fastest growing big-data platform in the region, wherein its Technology Platform is driven by Deep Insights derived from Purchase Behavior. The Proprietary Engine of the Platform is powered by ML, Deep Learning & AI, designed by some of the leading scientists across the globe. The company leverages on multiple data sources across industries, so as to add value to its banking partners & drive ROI for them, marketers and other partners in the value chain.

Oct 2016 – Jan 2018 · 1 yr 3 mos · Bengaluru Area, India

• Razorpay is a payments platform for companies who want to run their business online. The company helps businesses accept online payments via Credit Card, Debit Card, Net banking and Wallets from their end customers. Established in 2013, the company has 45,000+ merchants and is one of two Indian companies to be a part of Silicon Valley’s famed alumni, Y Combinator. Tiger Global, Matrix Partners and Y Combinator have invested a total of $11.5 million in Razorpay’s mission to simplify payments.

Sep 2015 – Aug 2016 · 11 mos · Bengaluru Area, India

• Responsible for handling all bank partnerships with Flipkart
• Handling bank escalations pertaining to campaigns that are conducted site wide
• Promoting Flipkart as a brand for M-Commerce across all participating banks
• Portfolio Management
• Working closely with payments product and technology

Apr 2014 – Aug 2015 · 1 yr 4 mos · Bengaluru Area, India

• Handling overall analytic and product requirements for Flipkart's Returns Management Team
• Helping to develop and implement return policies across the entire organization Finding ways to measure customer satisfaction and improve services across Managing a team of 4+ leads and 30+ specialists in handling customer return queries
• Investigating and solving customer problems, which may be complex or long - standing problems that have been passed by the return specialists
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
• Analyzing statistics or other data to determine the level of customer satisfaction the organization is providing
• Training specialists to deliver high standard of customer service Undertaking individual projects
• Learning about the organization's products or services and keeping up to date with changes