Anoop Unnikrishnan — Operations Associate

With 19+ years of experience in IT, I specialize in helping enterprises reimagine service delivery and execute complex transformation programs at scale. As a Service Delivery Manager and Transformational Consultant at Thoughtworks, I partner with CXOs to deliver cost-efficient, technology-enabled, and future-ready operating models. 🔹 Program & Project Leadership – Proven track record of managing large, multi-geography programs with Agile and hybrid delivery models, ensuring outcomes are aligned with business goals, compliance, and ROI. 🔹 Digital Transformation Expertise – Led enterprise-wide initiatives across banking, telecom, and logistics, introducing ticketless service models, self-service adoption, and automation-first delivery frameworks. 🔹 Innovation & Technology – Hands-on with AI, NLP, Virtual Agents, Robotics, Data Platforms, and Cloud (AWS, Hadoop), enabling smarter, scalable solutions. 🔹 People & Capability Builder – Experienced in building high-performing teams, nurturing niche skills, and driving sustainable growth through capability development. 🎯 My core belief: Transformation isn’t about technology alone; it’s about creating scalable, cost-effective, and resilient ecosystems that prepare organizations for the future.

Stackforce AI infers this person is a Digital Transformation Expert in IT Services and Consulting.

Location: Bengaluru, Karnataka, India

Experience: 19 yrs 10 mos

Skills

Service Delivery
Cost Optimisation
Team Leadership
Product Development
Agile
Project Management
Digital Transformation
Program Delivery
Artificial Intelligence
Scrum
Etl
Web Development
Software Development
Training

Career Highlights

19+ years of IT experience in service delivery
Expert in digital transformation across multiple industries
Proven track record in managing large-scale programs

Work Experience

Thoughtworks

Service Delivery Manager (1 yr 5 mos)

Delivery Principal (3 yrs 3 mos)

Wipro Limited

Program Management - CTO Robotics (6 mos)

Program Manager - Financial Services (1 yr)

Program Manager- Digital - Consumer On Boarding (1 yr 11 mos)

Project Manager - Cognitive & Artificial Intelligence (2 yrs 1 mo)

Project Manager- Financial Services (1 yr 6 mos)

Scrum Master (1 yr 6 mos)

Project Manager -Financial Services [Dev + L3 Support] (1 yr 5 mos)

Module Lead (2 yrs 4 mos)

Torry Harris Business Solutions

Software Engineer (3 yrs)

Atlas Logistics Pvt. Ltd.

Senior Software Engineer (1 yr 2 mos)

TeamInfosol

Technical Executive (8 mos)

Education

Doctor of Philosophy - PhD at RV University

Other; Organizational Leadership at Harvard Business School

Master of Technology (MTech) at Birla Institute of Technology and Science, Pilani

Master of Business Administration (M.B.A.) at Annamalai University

Bachelor of Engineering (BE) at Visvesvaraya Technological University

Anoop Unnikrishnan

Operations Associate

Bengaluru, Karnataka, India19 yrs 10 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

19+ years of IT experience in service delivery
Expert in digital transformation across multiple industries
Proven track record in managing large-scale programs

Stackforce AI infers this person is a Digital Transformation Expert in IT Services and Consulting.

Contact

Skills

Core Skills

Service DeliveryCost OptimisationTeam LeadershipProduct DevelopmentAgileProject ManagementDigital TransformationProgram DeliveryArtificial IntelligenceScrumEtlWeb DevelopmentSoftware DevelopmentTraining

Other Skills

.NETASPAgile MethodologiesAgile MetricsAutomation & EnablementAutomation SolutionsBig DataBusiness Process Re-engineeringCollaborationCollaboration & Continuous ImprovementDB2Data WarehousingDatabase DesignITILInnovation & Automation

About

Experience

Thoughtworks

2 roles

Service Delivery Manager

Promoted

Nov 2024 – Present · 1 yr 5 mos · Bangalore Urban, Karnataka, India

As a Service Delivery Manager at Thoughtworks, I specialise in managing support requirements and driving operational excellence by optimising costs and empowering users through innovative solutions. My approach focuses on aligning support strategies with business objectives while fostering a user-centric and efficient IT ecosystem.
Key Focus Areas:
⦿Support Management: Oversee and address support requirements for internal IT systems, ensuring high availability, reliability, and user satisfaction across the organization.
⦿Cost Optimisation: Strategically reduce operational costs by implementing outsourcing models, leveraging automation, and streamlining processes without compromising quality.
⦿Automation & Enablement: Drive automation initiatives that enhance efficiency and empower users to take greater control of internal IT systems, fostering a culture of self-service and productivity.
⦿Collaboration & Continuous Improvement: Partner with cross-functional teams to deliver seamless service, identify improvement opportunities, and implement solutions that enhance the user experience and operational resilience.
⦿Outcome-Oriented Leadership: Lead with a focus on results, ensuring that teams are equipped to meet organisational needs while delivering measurable impact in cost, efficiency, and service quality.
With a commitment to innovation and efficiency, I am passionate about transforming support functions into strategic enablers that empower users and drive business success.

Service DeliveryCost OptimisationAutomation & EnablementCollaboration & Continuous ImprovementOutcome-Oriented Leadership

Delivery Principal

Aug 2021 – Nov 2024 · 3 yrs 3 mos · Bangalore Urban, Karnataka, India

As a Delivery Principal at Thoughtworks, I excel in leading high-performing teams that cater to the needs of internal Finance and related reporting. My approach emphasises empowering talent, fostering growth, and achieving results by aligning technology with organisational objectives.
Key Focus Areas:
⦿Team Leadership & Development: Inspire, mentor, and develop diverse teams, enabling them to achieve their full potential while driving towards shared goals. I focus on leading through outcomes and cultivating a culture of excellence and innovation.
⦿Strategic Collaboration: Partner effectively with cross-functional teams to align objectives, deliver transformative solutions, and continuously improve customer service and operational efficiency.
⦿Product Development: Lead internal IT teams to develop products that cater to the needs of finance and related reporting, ensuring they are scalable, efficient, and aligned with industry standards.
⦿Talent Acquisition & Career Development: Drive hiring and career development for professionals across diverse technical disciplines, fostering a team culture that supports growth and learning.

Team Leadership & DevelopmentStrategic CollaborationProduct DevelopmentTalent Acquisition & Career DevelopmentTeam Leadership

Wipro limited

8 roles

Program Management - CTO Robotics

Feb 2021 – Aug 2021 · 6 mos

Restructuring teams to create self organizing teams
Evaluating and onboarding project management tool to scale agile
Tracking each solution and project to closure. Working closely with Architects, Domain SME's, Sales and Engineers to develop cutting edge automation solutions.
Formulate and train product scrum teams to generate backlog
Cultivate system thinking, customer centered, human centered thinking while developing solutions/projects
Train product scrum teams on the art of prioritization using COD & WSDL
Metrics for monitoring progress and facilitate scrum of scrum to resolve inter team conflicts/dependencies.
Work with scrum master to remove impediments and track risks to closure
Encourage team to continuously improve and track action from retrospective to closure.
Taken up additional role as a Business Analyst and formulating user stories
Managing risk and issues at a program level

AgileProject ManagementScrumAutomation Solutions

Program Manager - Financial Services

Feb 2020 – Feb 2021 · 1 yr

Managing digital transformation project in Wealth Management space for one of the top Banks in USA.
Driving the change in Ways of working and cultivating the right practices towards the agile journey.
Implementing agile metrics and publishing reports for management.
Taking up interm scrum master role for one of the teams.
Handling stakeholders and working towards continuous improvement.

Digital TransformationAgile MetricsStakeholder ManagementAgile

Program Manager- Digital - Consumer On Boarding

Feb 2018 – Jan 2020 · 1 yr 11 mos

Managing Program Delivery for multiple themes in the Consumer On-Boarding Lab for one of the largest banks in United Kingdom. Role involves Stakeholders Management, Program Financials, Delivery using Agile Methodologies and supporting bank Transformation Initiatives with the Program Delivery Teams,

Program DeliveryStakeholder ManagementAgile MethodologiesAgile

Project Manager - Cognitive & Artificial Intelligence

Dec 2015 – Jan 2018 · 2 yrs 1 mo

There has never been a better time to collaborate with bots. Managing a team of highly talented professionals that cater to the needs of in-house artificial intelligence platform, HOLMES.
My responsibilities include:
►Developing project scope, setting implementation requirements and devising and managing project cost estimates, schedules and strategies.
►Monitoring project progress against cost estimates, plans and schedules.
►Recommending and driving corrective action as required to ensure project success.
►Managing projects utilizing industry and company best practice, principles and techniques.
►Work in synergy with domain experts to formalize, model and solve business problems using machine learning techniques
►Design, experiment and evaluate innovative solutions based on machine learning
►Test novel machine learning algorithms
►Work with Sales team and create project proposals

Project ManagementMachine LearningArtificial Intelligence

Project Manager- Financial Services

Promoted

May 2014 – Nov 2015 · 1 yr 6 mos

►Handling multiple projects in Retail Bank Space and providing project management services.
►Managing risks to avoid delays
►Tracking Agile maturity across retail bank teams
►Preparing monthly reports
►Recruitment and people management
►Encouraging Innovation & Automation

Project ManagementAgileInnovation & Automation

Scrum Master

May 2014 – Nov 2015 · 1 yr 6 mos

►Responsible for scrumming 2 teams
►Providing effective collaboration, facilitation, leadership, and coaching agile teams
►Emphasizing continuous improvement, encouraging team collaboration and proactively seeking opportunities to improve through team retrospectives.
►Responsible for tracking progress of the iteration and releases, providing metrics

ScrumAgileCollaboration

Project Manager -Financial Services [Dev + L3 Support]

Promoted

Dec 2012 – May 2014 · 1 yr 5 mos

Working with amazing and talented group of people.
Managing support teams and also handling virtual teams
Setup high speed transitions and target high quality Delivery Models
Working in one of the largest ETL space using AbInitio
Well equipped for Agile alignment
Worked on Project Proposal and development of estimation models
Still learning the art of Project Management

Project ManagementETLAgile

Module Lead

Jul 2010 – Nov 2012 · 2 yrs 4 mos

ETL programming for Card & Bank using AbInitio
Managing L3 Support & providing technical assistance

ETLTechnical Assistance

Torry harris business solutions

Software Engineer

Jan 2007 – Jan 2010 · 3 yrs · Bangalore Area, India

Design and Development of Web Applications for leading telecommunication company: Orange
Worked on business process re-engineering & ETL projects
Involved in Design and Development of audio editing software
Co-ordinating and managing releases

Web ApplicationsBusiness Process Re-engineeringETLWeb Development

Atlas logistics pvt. ltd.

Senior Software Engineer

Apr 2006 – Jun 2007 · 1 yr 2 mos · Bangalore

Involved in all phased of Software Development
Product Design and Development- Web based solutions for import and export management
Design Database schema & performance tuning
Training and User Support

Software DevelopmentDatabase Design