Jun 2022 – Jun 2025 · 3 yrs · Bengaluru, Karnataka, India · Hybrid

• Leading the design and development of Customer Operations product area, which serves as the platform for industry applications driving $1B ACV.
• Established new teams for Sales & Order Management, delivering capabilities to customers in less than a year.
• Managed 30+ engineers and leads across multiple scrum teams, fostering cross-BU collaboration.
• Enabled a marquee customer go-live globally by resolving performance challenges.

Oct 2020 – Jun 2022 · 1 yr 8 mos · Hybrid

• Led the design and development of Global Price Management and Tender Management products using Salesforce Platform, Heroku, React JS technologies. Drove customer experience efforts for the entire suite of products across Life Sciences vertical of Model N resulting in a 35% net backlog reduction over the past year.
• Building, managing and expanding globally distributed engineering teams.
• Empowering and providing opportunities for the team to learn/cross-train new technologies and skills that help their career development resulting in employee motivation.
• Attracting and developing high-potential talent and leadership into the organization.
• Managing 20+ engineers and leads distributed across the geography.
• Led the initiative on Agile Transformation across Model N to improve productivity and efficiency of teams by streamlining and enforcing agile practices.
• Built an Automated Jenkins CI/CD Pipeline for Tender Management to speed up efforts in releases.
• Strong collaboration with the stakeholders across teams to drive the initiative to improve CSAT/NPS.
• Led the customer support efforts from the Product Development organization and building the L3 support team for 24x5 developer support. Planned and executed the backlog reduction efforts with a strategic approach resulting in 35% net backlog reduction in FY21.

Sep 2015 – Sep 2020 · 5 yrs · Hybrid

• Managed multiple globally distributed development teams
• Collaborated with Business Stakeholders, Product Owners and Scrum Teams and ensured on-time delivery of multiple product releases
• Built and mentored extraordinary teams across the globe
• Provided hands-on technical leadership to build products with great user experience
• Led the design and development of Model N Revenue Cloud products CONFIGURE, PRICE, QUOTE (CPQ) and Intelligent Approvals. Revenue Cloud for High Tech Manufacturing is the first enterprise grade revenue management solution built on Salesforce1 with SAP interoperability. It allows enterprises to maximize revenue by integrating and automating the complexities of pricing and quoting processes, contract creation, rebate management, and data interoperability with SAP.
• Launched a brand new product, Industry Network, in a very short span and with high quality. Model N Industry Network is a platform for secure communication and sharing information between stakeholders, reducing the instances of information scattered across various communication media.

May 2010 – Sep 2015 · 5 yrs 4 mos

• Leading the design and development of Selectica’s Playbook, a web-based content management and development environment for building product structure and business rules for Selectica’s Guided Selling application through multiple releases.
• Worked closely with Product Management and implementation team to gather requirements.
• Driving the design and development of Playbook application using Java, HTML5, Spring, Struts, ExtJS, JSP, JavaScript, Oracle and Hibernate.
• Leading a geographically distributed team of engineers to develop and deliver Playbook with highest quality.
• Independently developed the backend support for most major features of the product.
• Coordinated with multiple teams including UI team, Quality Engineering, Installer and Documentation teams to track the development and quality of the product.

Jul 2003 – Apr 2010 · 6 yrs 9 mos

• Technical lead and active contributor to the Selectica Configurator, which enables enterprises to configure complex products and services.
• Performance tuning and footprint reduction of the configurator engine.
• Active contributor to the Selectica Pricer, which enables pricing strategies to be executed using pricing rules based on customers, channels and products. Worked extensively on Java, SQL and SAX parser

Jun 2002 – Jun 2003 · 1 yr

• Worked on various improvements on the Selectica Repository.
• Converted to server architecture
• Performance improvements

May 2000 – May 2002 · 2 yrs

• Key contributor in building the Selectica Repository and its admin tool from analysis to design, development and test automation.

Jul 1997 – Apr 2000 · 2 yrs 9 mos · Chennai, Tamil Nadu, India