Shilpa R. — CEO

► THE VALUE I BRING More than 20 years of continuous progression and achievement in building new products and businesses from the ground up and leading groundbreaking technology and business transformation initiatives for Fortune-500 companies (Intuit, Microsoft, and Amazon) and startups (Trilogy and Suvision Technologies). I have held P&L accountability for multibillion-dollar capital and operating budgets, influenced corporate direction as part of multiple committees at Intuit and Microsoft, and leveraged strategic planning and change management capabilities to lead turnarounds, mergers and acquisitions (M&As), and divestitures. As a visionary executive and strategic driver of peak value across multiple domains including Fintech, eCommerce, retail, logistics, gaming, B2B, social media, and media tech, I am now seeking to leverage my unique strategic and long-range planning abilities to advance the mission and growth objectives of private, advisory, and nonprofit boards. ► MY LEADERSHIP PHILOSOPHY I see the world as a wealth of opportunities to learn, innovate, and build long-lasting relationships. This is the foundation of my inclusive leadership style, creative problem-solving abilities, and massive energy to drive positive change and get stuff done. Traveling to more than 25 countries has given me an amazing exposure to many different cultures and a genuine appreciation for diversity of thinking and the value that every person brings to the organization. Whether I am leading global teams to build and launch profitable products and services, envisioning turnaround strategies and tactics, or providing corporate strategic advice to C-Suite, partners, or clients, I listen to all perspectives and drive collaborative action to challenge the status quo, test new ideas, and deliver world-class results. ► MY AREAS OF EXPERTISE Global Team Leadership • Strategic Planning • Change Management • Business/Product/Technology Transformation • Turnarounds, M&As. and Divestitures • Product Development • Enterprise Platform Engineering • Customer Experience • ► SOME OF MY HOBBIES I enjoy listening to music, dancing, traveling, and spending quality time with my family to create memories that will last a lifetime. ► MY CONTACT INFORMATION I invite you to network with me here

Stackforce AI infers this person is a seasoned leader in eCommerce and technology transformation across multiple industries.

Experience: 24 yrs 5 mos

Skills

Ecommerce
Team Leadership
Strategic Leadership
Business Transformation
Logistics
Business Development
Software Development
Team Management

Career Highlights

Over 20 years of experience in technology leadership.
Led transformation initiatives for Fortune-500 companies.
Expert in eCommerce and business/product transformation.

Work Experience

Intuit

Vice President, Virtual Experts Platform (2 yrs 8 mos)

Vice President and General Manager - QuickBooks Commerce Business & 3P Platform Ecosystem (2 yrs 6 mos)

Microsoft

General Manager and Engineering Leader - Xbox (2 yrs 3 mos)

Amazon

General Manager & Head of Engineering/Engineering Leader - Multiple Divisions (9 yrs 6 mos)

Trilogy

Software Development Manager (9 mos)

Microsoft

Senior Development Manager (3 yrs 4 mos)

Infosys

Software Engineer (2 yrs)

Suvision Technologies

Software Engineer (1 yr 5 mos)

Education

B.Tech at Nagarjuna University

Shilpa R.

CEO

United States24 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 20 years of experience in technology leadership.
Led transformation initiatives for Fortune-500 companies.
Expert in eCommerce and business/product transformation.

Stackforce AI infers this person is a seasoned leader in eCommerce and technology transformation across multiple industries.

Contact

Skills

Core Skills

EcommerceTeam LeadershipStrategic LeadershipBusiness TransformationLogisticsBusiness DevelopmentSoftware DevelopmentTeam Management

Other Skills

Customer ExperienceProduct DevelopmentBudget ManagementJavaASP.NetC#RFID TechnologySQL ServerSoftware Project ManagementAgile MethodologiesRequirements AnalysisJUnitTCLSQLScrum

About

Experience

24 yrs 5 mos

Total Experience

3 yrs 5 mos

Average Tenure

5 yrs 2 mos

Current Experience

Intuit

2 roles

Vice President, Virtual Experts Platform

Sep 2023 – Present · 2 yrs 8 mos

Thrilled to spearhead the Virtual Experts Platform as Vice President at Intuit! Harnessing the power of AI and human expertise to revolutionize the lives of consumers and small businesses. Together, we’ll create personalized solutions, deliver exceptional customer experiences, and empower our users to thrive in today’s dynamic digital landscape.

Vice President and General Manager - QuickBooks Commerce Business & 3P Platform Ecosystem

Mar 2021 – Sep 2023 · 2 yrs 6 mos

In my current executive role at Intuit, I provide vision and strategic leadership to scale QuickBooks eCommerce Business and transform 3P Ecosystem/Platform.
Within less than 2 years, I have established a thriving eCommerce Business with new customer acquisition and revenue stream at scale and revamped operational standards and workflows for business and engineering, increasing customer satisfaction, and positioning Intuit’s QuickBooks as new player in eCommerce space with robust capabilities to meet the needs of small and medium businesses (SMB).
Following are some of my key initiatives and accomplishments:
► Led QuickBooks Commerce Business organization of ~200 employees from different disciplines—engineering, product, design, business operations, customer support, marketing, business development, sales, data science, and analytics—and geographically distributed across 6 regions.
✓ Hired senior leaders across functions to refocus organization on creating impactful product and program to grow eCommerce SMBs in QuickBooks Online (QBO) ecosystem.
✓ Galvanized team members to build new eCommerce capabilities with best-in-class architecture patterns for scale, performance, and velocity as durable integrations with external commerce marketplaces/storefronts.
► Drove transformation of QuickBooks 3P Platform/Ecosystem to better engage developers and partners in innovating and strengthening QuickBooks platform for SMBs.
✓ Evangelized a vision for 3P ecosystem space and raised awareness of its value across Intuit through roadshows with leaders and technical staff.
✓ Reimagined 3P developer experience and kicked off engineering efforts for platform and redesign of experiences.
► Public spokesperson for QuickBooks’ external showcases including Yahoo Media interview of QB holiday season for SMBs, LinkedIn interview on SMBs, InsideView media interview on QB SMB hero. Presenter and panel member at Women in Product Conference, and more.

eCommerceCustomer ExperienceTeam LeadershipStrategic LeadershipProduct Development

Microsoft

General Manager and Engineering Leader - Xbox

Dec 2018 – Mar 2021 · 2 yrs 3 mos · Redmond

I was brought on board to transform the Xbox live streaming business and Xbox eCommerce platform. During my tenure, I led an organization of ~ 200 multidisciplinary teams consisting of business, product, design, engineering, data science, customer support operations, community program team, and production team (studios) across the U.S. and India. I also managed a budget of ~ $150M annually and partnered with marketing and finance on technology and business transformation initiatives.
Following are some of my key initiatives and accomplishments:
► Stabilized and navigated Xbox Live Streaming Business through successful divesture. Collaborated with M&A teams on strategic partnerships with competing platforms for streamer transition.
► Transformed Xbox eCommerce technology platform and built scalable, high-performance, personalized store experience across Xbox app, desktop app, and mobile apps, which powered delightful experiences for Xbox gamers and generated multibillion-dollar revenue annually.
✓ Xbox eCommerce technology platform innovation was spotlighted by Microsoft’s CEO and showcased at the National Retail Conference in 2020.
✓ Grew customer satisfaction scores from 3.2 out of 5 to 4.6 out of 5 in 4 months.
✓ Tripled revenue growth YoY and doubled viewership.
► Served as member of Xbox international expansion executive advisory committee, influencing, and shaping strategy to elevate Xbox international presence and growth.
► Initiated, promoted, and sponsored Xbox APAC ERG, a diversity and inclusion group for employees; mentored women from various disciplines to support their career advancement at Microsoft; served as executive sponsor to define and operationalize Hybrid Operating Model for Microsoft core platform group of 10K employees.

eCommerceTeam LeadershipBudget ManagementBusiness Transformation

Amazon

General Manager & Head of Engineering/Engineering Leader - Multiple Divisions

Jun 2009 – Dec 2018 · 9 yrs 6 mos · Seattle, Washington

While at Amazon, I built new business from the ground up by establishing and leading global teams of 100+ members from engineering, product, and business to develop solutions in the eCommerce space for retail and digital website experience, 3P marketplace sellers, digital payments, and core engineering platforms for ordering, supply chain, and logistics.
Following are some of my key initiatives and accomplishments:
► Stood up Delivery Service Partner Product/Program, a new external logistics business for Amazon, to scale their last-mile delivery business globally with operational efficiencies and reduction of last-mile delivery cost per package by 35%. Started with 2-person team and incubated this business, which now processes billions of packages globally and saves hundreds of millions of dollars annually.
► Owned global Amazon’s website experience for delivery information across Amazon storefront including Gateway, Search, Detail page, Cart and Checkout pages. Provided oversight for 16 services (9 tier-1 services) and 10 UX widgets to power Amazon retail experience sitewide.
► Steered development of Amazon retail stack for Amazon.com experience, transforming legacy technology and elevated website experience for millions of shoppers. Infused innovations on Amazon retail delivery experience such as new ship option (no rush delivery) that captured $800M in annual cost savings.
► Owned global digital payment experience for Amazon digital products—Kindle, Music, and App store. Launched new digital payment instruments and improved purchase and payment experience on Amazon retail site in the US, Europe, Brazil, India, China, and Japan, which saved $200M+ annually.
► Drove M&A technical integration of acquired companies Quidsi and ComiXology.

eCommerceTeam LeadershipBusiness DevelopmentLogistics

Trilogy

Software Development Manager

Sep 2008 – Jun 2009 · 9 mos

► In this role, I provided oversight for the Ford vehicles website and the services to manage pricing algorithms for automotive vehicles.
► I held full stack ownership of website including the front-end website pages and the backend services that power the vehicle models and prices.
► I managed a team of engineers, provided product vision for next-gen services in the automotive industry, and actively led software design, code reviews, and coding for key software components in Java.

Software DevelopmentTeam ManagementJava

Microsoft

Senior Development Manager

May 2005 – Sep 2008 · 3 yrs 4 mos

► I joined Microsoft initially as an engineer and was quickly promoted to manage a team of 20 engineers.
► I managed CRM software for resource and contract management. I also led design, code reviews, and software development in ASP.Net, C# and SQL server.

Software DevelopmentTeam ManagementASP.NetC#

Infosys

Software Engineer

Feb 2003 – Feb 2005 · 2 yrs

► At Infosys I worked as engineer in the research and development team for RFID product.
► I also led a team to build the prototype for DHL and launch a RFID solution to scan packages for conveyors’ tracking.
► During my tenure, I worked on several data migration (ETL) initiatives, migrating legacy data from AS400 and Sybase to SQL server.

Software DevelopmentRFID Technology

Suvision technologies

Software Engineer

Sep 2000 – Feb 2002 · 1 yr 5 mos · Hyderabad, Telangana, India

► Early in my career, I worked as a software engineer at Suvision Technologies, building B2B and B2C portals for retail businesses in India using Java and SQL server.
► Led requirements, design, and development of payment modules.

Software DevelopmentJavaSQL Server