JUNAID KHAN

Operations Associate

Mumbai, Maharashtra, India8 yrs 11 mos experience

Highly Stable

Key Highlights

Over 10 years of experience in sales and customer service.
Proven track record in key account management.
Expert in driving customer satisfaction and engagement.

Stackforce AI infers this person is a Sales and Customer Success professional in the Retail and Fintech industries.

Contact

Skills

Core Skills

Customer SuccessSales OperationsKey Account ManagementCustomer Service

Other Skills

Business AdministrationBusiness DevelopmentBusiness StrategyCustomer EngagementCustomer ExperienceCustomer Relationship ManagementCustomer Service ManagementExecutive RelationshipsField Resource OptimizationGSMManagementP&L ManagementPartner ManagementPayment Terminals ManagementPost-Sales

About

I bring over 10 years of experience in sales, key account management, customer service, and operations, with a proven track record of driving results and fostering strong client relationships. My areas of expertise include sales operations, key account management, customer service, NPS (Net Promoter Score), churn management, and CSAT (Customer Satisfaction).

Experience

Innoviti technologies

Buiness opreation manager

Jun 2021 – Jun 2025 · 4 yrs · West India · On-site

Manager-Customer Success (Maharashtra,Gujrat,MP,Chattisgarh,Rom,Goa ) • I am responsible for managing and implementing payment terminals at partner locations like Reliance retail, D-Mart, Madura Garments, Arvind group,Pantloons Landmark group, Tata Croma, ,Tanishq, Major brand. Below is the key functional area of my job- • Installation of new terminals and grab the attention of already existing ones to boost sales in the department. • Maintenance of existing terminals and create bonding with Merchant and store manager. • Proactive action to reduce non-transacting terminals. • Bringing back lost partners. • Partner management. • Managing and optimizing field resources. • Handling large teams in a vast geography. • Trained members of the service team in order to make them better service associates. • Connecting with senior leadership and working towards the best solutions with the available resources. • Planning and budgeting. • End to end P&L management. • Generating revenue for the company.
timely execution of special project in region

Customer SuccessPayment Terminals ManagementPartner ManagementField Resource OptimizationP&L ManagementSales Operations

Bling accessories pvt ltd

Sales& Opreation Manager/Key account manager

Dec 2019 – Jun 2021 · 1 yr 6 mos · Mumbai Area, India · On-site

I have been handling multiple roles in company, including:
### People Management & Promoter Handling
Promoter Management**: I manage 80 promoters across India, with 40 specifically in the Mumbai, Thane, and Pune regions reporting directly to me.
Modern Trade and LFR Stores**: Oversee end-to-end promoter activities in major LFR stores such as Croma, Reliance Digital, and Vijay Sales.
General Trade Stores**: Manage promoter activities in various general trade stores within Mumbai.
### Key Account Management (KAM) / Sellout Management
End-to-End Sales**: Oversee sellout operations in the Mumbai, Navi Mumbai, Thane, and Pune regions, managing both promoter and non-promoter stores in modern trade and general trade.
Revenue Maximization**: Focus on maximizing revenue in existing national accounts.
### Training and Business Development
Training**: Conduct classroom training sessions for new and existing company products.
Business Development / Hunting / New Acquisition**: Responsible for opening new stores to generate additional business for the company.