Jan 2023 – Present · 3 yrs 2 mos · Bangalore Urban, Karnataka, India

• Client Partner & Account Delivery Director for Fidelity Investments(a $100+ Mn Global BFSI Account of Capgemini Financial Services SBU), responsible for the following functions :
• 🔹 Strategic Account Management :
• Account Management
• Account Growth
• Account P&L
• Deal Shaping and Execution(Solution Shaping, Proposal Response and Commercials)
• 🔹 Delivery Management :
• Managing account projects plans, resource allocation, and project schedules.
• Managing project financials, including budgeting, forecasting, invoicing, CM%, GOP% and P&L.
• Managing effective communication, issue resolution, and risk management in delivery projects.
• Ensuring high-quality project delivery, meeting client expectations and contractual obligations.
• Exploring new opportunities, upselling and cross-selling within the existing account/engagement.

Jan 2020 – Jan 2023 · 3 yrs · Bangalore Urban, Karnataka, India

• Client Partner & Engagement Manager for a cluster of India GCC's – Vantive, Baxter, Tesco, Cardinal Health, Anko, Victoria's Secret and Dell Technologies.

Jul 2016 – Jan 2020 · 3 yrs 6 mos · Bangalore Urban, Karnataka, India

• Offshore India Presales Head for Central European(CEU) region responsible for the offshore presales activities for the Netherlands and Germany, Belgium and Luxembourg
• 🔹 Strategic Engagement
• Act as the primary offshore liaison for presales engagements across Belgium, Netherlands, and Germany.
• Align with regional sales leaders and onsite presales teams to understand market-specific needs and customer expectations.
• Support account planning and go-to-market strategies for key verticals in the region.
• 🔹 Bid Management & Solutioning
• Lead offshore response teams for RFPs, RFIs, and proactive proposals.
• Collaborate with solution architects, domain experts, and delivery teams to craft tailored solutions.
• Ensure timely delivery of high-quality proposals aligned with client requirements and regional compliance norms.
• 🔹 Stakeholder Collaboration
• Interface with onsite sales, client partners, and delivery leadership to ensure seamless presales execution.
• Facilitate regular cadence calls with regional stakeholders to track pipeline, priorities, and blockers.
• Act as a cultural and communication bridge between offshore teams and European clients.
• 🔹 Knowledge Management & Enablement
• Maintain a repository of reusable assets, case studies, and solution templates relevant to the Central European market.
• Conduct enablement sessions for offshore teams on regional business practices, customer expectations, and compliance standards.
• 🔹 Performance Tracking & Reporting
• Track presales KPIs such as win rates, turnaround times, and solution quality.
• Provide regular updates to leadership on presales performance, resource utilization, and improvement areas.