May 2020 – May 2021 · 1 yr · Stockholm, Stockholm County, Sweden · Remote

• Led backend engineering for core fintech services supporting credit scoring and financial decisioning in a regulated, high-availability environment.
• Re-architected critical credit-score and decisioning services using Python and Ruby on Rails, improving performance, scalability, and service reliability.
• Drove the migration from a monolithic system to a microservices based architecture, enabling independent deployments, faster iteration, and improved fault isolation.
• Optimised real-time data processing pipelines, reducing processing latency by ~40% and improving system responsiveness under peak load.
• Implemented secure, compliant data handling practices aligned with EU regulatory requirements, ensuring correctness, audit ability, and system resilience.
• Collaborated closely with product, data, and platform teams across Europe to align backend capabilities with evolving business and regulatory needs.
• Took ownership of service reliability, observability, and operational readiness, contributing to stable production systems in a high-growth fintech environment.

Feb 2017 – May 2021 · 4 yrs 3 mos · Mumbai Area, India · On-site

• Led the design and scaling of core SaaS platforms supporting large learner cohorts, with a strong focus on reliability, performance, and operational excellence.
• Designed and scaled backend systems for high-traffic EdTech products, ensuring consistent performance and high availability across peak usage periods.
• Architected and implemented microservices based platforms, improving system modularity and reducing feature delivery turnaround time.
• Led development of shared platform capabilities (authentication, APIs, data pipelines), including a unified SSO solution across multiple SaaS products.
• Improved system observability by introducing structured monitoring, alerting, and on-call practices, reducing incident resolution time and operational risk.
• Drove performance optimisation initiatives across backend services, significantly reducing latency and improving user experience.
• Modernised legacy components through incremental refactoring, improving maintainability and reducing long-term technical debt.
• Collaborated closely with product, design, and operations teams to align platform capabilities with business growth and learner outcomes.
• Mentored engineers and contributed to engineering best practices around scalability, testing, and production readiness.

Sep 2013 – Dec 2016 · 3 yrs 3 mos · Indianapolis, Indiana, United States · Hybrid

• Led the transition and scaling of Customer360’s core real-time engagement platform following its acquisition by Interactive Intelligence (ININ), working closely with US-based product and engineering teams to integrate the platform into ININ’s global SaaS ecosystem.
• Worked directly with US-based engineering and product stakeholders, aligning architecture, scalability, and availability requirements for global enterprise customers.
• Contributed to the design and evolution of high-availability, real-time chat and helpdesk systems, supporting large concurrent user volumes with strict uptime and latency SLAs.
• Improved global availability and fault tolerance by enhancing autoscaling, service isolation, and deployment strategies for production workloads.
• Partnered with distributed teams across US and India, operating in a follow-the-sun model to improve incident response and operational continuity.
• Participated in onsite collaboration in the US, strengthening cross-border execution, communication, and delivery practices.
• Helped mature engineering practices post-acquisition, balancing startup agility with enterprise-grade reliability and compliance expectations.

Sep 2013 – Dec 2016 · 3 yrs 3 mos · Mumbai, Maharashtra, India · On-site

• Founding engineering member at Customer360, responsible for architecting and scaling the company’s real-time customer engagement platform from early-stage product to an acquisition by a US-based SaaS company.
• Designed and implemented the core technical architecture for the platform, establishing a scalable foundation to support rapid customer and traffic growth.
• Led the development of real-time chat and helpdesk systems, focusing on low latency, high availability, and seamless scalability.
• Built and scaled B2B integrations with major customers including Yatra.com, CCAvenue, and Housing.com, ensuring secure and reliable data exchange.
• Established and led multiple teams across backend, frontend, mobile, and SDK development, growing the engineering organization alongside the product.
• Architected mobile SDKs (iOS & Android) with advanced capabilities such as WebRTC-based video and XMPP-powered messaging.
• Played a key role in fundraising and customer growth phases, working closely with founders on technical strategy and execution.

Mar 2011 – Sep 2013 · 2 yrs 6 mos · Mumbai, Maharashtra, India · On-site

• Successfully integrated third-party APIs and services to enhance software functionality and streamline workflows, improving end-user experience. Identified and resolved performance bottlenecks through profiling and optimization, leading to significant gains in application responsiveness. Collaborated with cross-functional teams to design an event-driven architecture for a risk management service, achieving a 30% improvement in system reliability.