Kunal Patke — CTO

Strategic Technology Leader | SVP Engineering @ Gupshup | VJTI Alumnus With over three decades of engineering leadership, I have focused my career on providing simple, scalable business solutions for seemingly complex engineering problems. My journey has spanned from foundational roles in software architecture to my current position as Senior Vice President of Engineering at Gupshup, where I have played a key role in the company's evolution into a global Conversational AI leader. Over my 14 years tenure @Gupshup, I have played a pivotal role in leading the engineering organization through multiple industry-defining transformations. Most recently, I have headed the technical evolution from a CPaaS provider to a global Conversational AI company. I oversee the teams responsible for delivering our comprehensive CX Suite, which enables enterprises to create end-to-end conversational experiences through campaign management, AI-powered bot builders, and agent assist tools via our comprehensive conversational experience platform. Strategic Leadership & Engineering for Profitability: Entrusted with the engineering leadership mandate during a critical 2025 management transition, I have played a pivotal role in shifting our focus from "growth at all costs" to sustained profitability. By helping align our engineering efforts with key financial metrics and leading extensive infrastructure cost-optimization initiatives, I helped the company return to healthy EBITDA levels while maintaining productivity and preventing key talent churn through periods of organizational change. Key Milestones & Achievements: • AI Transformation: Directed a massive internal shift where over 50% of our code is now AI-generated, significantly accelerating the delivery of conversational AI products. •Massive Scale: Oversee systems processing 10+ billion conversations monthly, moving beyond simple messaging into complex, AI-driven interactions. •Operational Excellence: Automated essential functions like global invoicing and billing systems, ensuring financial precision for multi-hundred million dollar secondary rounds and IPO readiness. •Team Resilience: Maintained high engineering productivity and morale through critical organizational churn, ensuring Gupshup remains a top-tier destination for high-performing talent.

Stackforce AI infers this person is a SaaS Engineering Leader with expertise in AI-driven solutions and operational excellence.

Location: Mumbai, Maharashtra, India

Experience: 33 yrs 1 mo