Dec 2024 – May 2025 · 5 mos · San Francisco Bay Area

Jun 2024 – Nov 2024 · 5 mos · Bangalore India

• Spearheaded the Customer Success Function at Quizizz establishing and scaling the CS team.
• Developed and executed comprehensive custom success play book including onboarding and post sales processes and churn forecasting.
• Achieved a 90% renewal rate, leveraging experience from previous mature organizations.
• Drove upsell of $32k across Q3 & Q4 on existing renewals.

Oct 2023 – May 2024 · 7 mos · Bangalore India

• Built and led a high-performing 4-member post-sales team at Simpl, achieving 80% SOW compliance through efficient onboarding processes.
• Facilitated 424 agreements and enabled 319 merchant go-lives, maintaining a low churn rate of 19 and ensuring smooth handoffs to Partner Success.
• Instituted quality gates through compulsory app evaluations and pre/post-live QA, optimizing processes and reducing process time.
• Part of the 2024 downsizing and restructuring the resulted in the erosion of 75% of the employees.

Jan 2023 – Oct 2023 · 9 mos

• (Player Coach Role) Managed a team of 2 and a portfolio of high-value enterprise customers across North America, ensuring satisfaction and driving adoption.
• Spearheaded cross-functional initiatives to streamline customer success processes, enhancing onboarding, renewals, and support.
• Delivered 93%+ GRR and 121% NRR for Platinum Accounts for three consecutive quarters, while maintaining top decile performance in SaaS industry.

Jul 2021 – Dec 2022 · 1 yr 5 mos

• Managed $1M+ GRR portfolio, overseeing contract renewals and expansions
• Developed Centers of Excellence for Telecom clients, optimizing onboarding processes
• Achieved 100% GRR retention and an industry-leading NPS of 75 for 4 consecutive quarters

Mar 2020 – Jul 2021 · 1 yr 4 mos

• Managed a $750K GRR portfolio, ensuring customer satisfaction and driving product adoption
• Successfully led client onboarding and renewals, maintaining 100% GRR retention over 4 consecutive quarters
• Awarded Bronze for customer advocacy and driving internal customers to speak on public forums

Jan 2019 – Mar 2020 · 1 yr 2 mos

• Led a team managing Credit Derivative Settlements and Confirmations, automating ~98% of cash flow processes, saving significant time and resources
• Collaborated with the Tech team to create an Alteryx canvas for auto-uploading transactions, saving ~5 hrs per quarter
• Managed industry-wide transition to cloud-based solutions for DTCC (Depository Trust & Clearing Corporation)

Jan 2018 – Dec 2018 · 11 mos

• Acted as a subject matter expert for credit derivative settlements, collaborating with Treasury, Sales, and Trading teams.
• Successfully onboarded the company's Legal Entity as a member of CLS, optimizing transaction processing.

May 2015 – Dec 2017 · 2 yrs 7 mos

• Managed pre-settlement queries, confirmations, and settlement issues related to credit derivatives and interest rates at Goldman Sachs, ensuring risk compliance.
• Collaborated with cross-functional teams to streamline processes and improve efficiency.
• Developed strong analytical skills and attention to detail in a fast-paced financial environment.

May 2014 – Jun 2014 · 1 mo

Jul 2013 – Apr 2015 · 1 yr 9 mos · Greater Chennai Area

• Developed customized study plans for students preparing for ILTS and TOEFL exams, focusing on improving language proficiency and test-taking strategies.
• Conducted mock tests and provided detailed feedback to help students identify areas of improvement and track their progress.
• Collaborated with colleagues to create engaging and interactive learning materials to enhance student learning experience.

Jul 2012 – Jul 2013 · 1 yr