Jan 2024 – Present · 2 yrs 4 mos · Bangalore

Feb 2023 – Present · 3 yrs 3 mos

• As the UPI Payments Team Manager at Amazon, I spearhead two high-performing teams of 20 professionals who manage mission-critical UPI payment processing for Amazon Shopping and Third-Party Payment Aggregators (TPAP). By implementing data-driven strategies and innovative solutions, we've achieved 99.9% availability rates while processing millions of daily payments. I've cultivated a results-oriented environment that emphasizes both technical excellence and team development, leading to a 40% improvement in processing efficiency and a 800 bps reduction in transaction failures. My leadership approach combines strategic oversight with hands-on mentorship, enabling team members to excel while maintaining the highest standards of financial security and operational reliability in India's rapidly evolving digital payments landscape.
• Launched UPI on Amazon
• Led the integration to onboard Yes and RBL bank for UPI payments and ensured that core payments infrastructure is resilient.
• Scaled UPI to 100MM+ customers.
• Laid foundation to achieve best in class success rates by Jan' 24.
• Launched UPI Autopay on Amazon for Prime, SnS Subscription usecases
• Improved UPI adoption within Amazon shopping customer base which incrementally helped in reducing cost of payments.
• Launched 3P Intent Experience on Amazon
• Launched Instant Refunds Experience for Amazon.
• #Finance #Payments #Leadership #AmazonCareer

Jun 2022 – Jan 2024 · 1 yr 7 mos

Dec 2019 – Jun 2022 · 2 yrs 6 mos

Jun 2018 – Dec 2019 · 1 yr 6 mos

Jul 2017 – Dec 2017 · 5 mos · Greater Hyderabad Area

• During my internship at Amazon, I had the opportunity to work with the team responsible for launching the first Bill Payment category, specifically Prepaid Recharges. My main project involved building a new internal service from scratch to streamline and support the team’s operational processes. This service was later scaled to enable the BizOps team to effectively manage telecom operator downtimes. Through this experience, I gained valuable skills in service design, scaling operations, and cross-functional teamwork.