Jan 2024 – Jul 2024 · 6 mos · Bengaluru, Karnataka, India · On-site

• Merchant Lifecycle Management : managing ~ 40M+ merchants
• Managing charter across 3 channels- PhonePe Business, ACE App (for 10k+ sales team) & Salesforce for Enterprise
• Keeping merchant base 100% compliant with Regulatory guidelines to unlock business opportunities for merchants
• Working closely with business, technology, design and compliance teams to develop products that scale

Jun 2023 – Dec 2023 · 6 mos · Bengaluru, Karnataka, India · On-site

• Revamped Merchant KYC flow, boosting funnel conversion by ~15%
• Introduced an enhanced merchant onboarding flow, tripling activations and slashing the onboarding TAT
• Led the enablement of RuPay CC on UPI as a payment mode for millions of offline merchants

Mar 2022 – May 2023 · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

• Executed multiple projects across Accounting and Fund Transfer at PhonePe, which manages settlement of $300M+ daily
• Saved $2.4M annually in C2M fraud txns, curbing fraudulent merchants
• Led a PoC for a company wide Central Reconciliation System to reconcile transactional records across multiple internal (Payments, Accounting etc.) and external systems (Banks)

Jun 2021 – Feb 2022 · 8 mos · Bengaluru, Karnataka, India

• Worked as a consultant at a German Management consulting firm specializing in Supply Chain
• Developed an international network strategy and optimization design for the world's 2nd Largest Medical device company
• Conducted competition benchmarking to understand industry best practices and deduced optimized costs for 15+ plausible scenarios

Jun 2020 – Jun 2021 · 1 yr

• Mentored 12 first-years in academics, extracurriculars and personal growth helping them transition to college life; selected through a rigorous peer-led process from 300+applicants

Apr 2019 – Jun 2021 · 2 yrs 2 mos

• Selected from a large pool of applicants to mentor a group of sophomore year students to have a smooth transition into department-specific courses and guide them regarding any academic or other personal issues they might face over the year.

Apr 2019 – Jun 2020 · 1 yr 2 mos

• Part of a 24-member core managerial team entrusted with the task of streamlining internships for over 2000+ students
• Felicitated with Certificate of Excellence (2 of 35) in recognition of invaluable contribution during the tenure

Nov 2018 – May 2019 · 6 mos

• Designed a Hybrid-electric and human powered trike and analyzed the force of chassis to predict the best material to be used

May 2020 – Jun 2020 · 1 mo · Gurgaon, Haryana, India

• Designed a Digital Listening Center (DLC) pilot for APAC’s 2nd largest beverage firm; reduced research time by 50%
• Devised a digital marketing strategy utilizing 3C-4P framework and formulated 4 key hypotheses for sales dip
• Analyzed $425 M food supplement market in Singapore; identified 6 key deliberations for product purchase
• Benchmarked client’s performance with 5 competitors by analysis of real-time social chatter across 15+ KPIs
• Forecasted 90% increase in brand online outreach to consumers through an overhaul of marketing strategy
• Recommended 6 growth areas including product renewal, content honing and moment marketing using DLC
• Bestowed with a Letter of Recommendation from Group Head, AICG, India

May 2019 – Jul 2019 · 2 mos · Mumbai Area, India

• Developed a holistic dashboard of 35+ chemicals globally valued at $2.4T to identify potential business opportunities
• Optimized future secondary research to save 150+ man-hrs by collating industry data across entire value chain
• Aided uncovering of business opportunities by analyzing capacities and grade variants across 10 major players
• Appraised global chemical trade by analyzing 5 KPIs including CAGR of top importing and exporting countries

Apr 2018 – Dec 2018 · 8 mos · India

• Ideated and structured "International Music Festival"
• Spearheaded a team of 25 to execute 10+ events in IMF, Mood Indigo; secured deals worth $30K