Kaushal Desai — Operations Associate
Over the last 11+ years, I’ve led Operations and P&L across high-growth startups like Swiggy, Zoomcar, and Dream11—Driving business Ops, building teams, setting SOPs & processes, launching new markets, and scaling operations across different growth phases. From setting up Swiggy’s Mumbai ops from scratch to managing multi-city P&Ls at Zoomcar, and now leading a lean 40-member AI driven biz ops team at Dream11, I bring a solid mix of execution, process thinking, and customer-first mindset. Across these organisations, the operational principles of scale, efficiency, and customer experience have remained the same. Sharing a brief summary of my experience until now: - Total 11 years of experience in P&L management, business operations & operations management - Have lead teams at 0-1, 1-10 & 10-100 journeys for multiple companies like Swiggy, Zoomcar & currently Dream11 - Currently heading business operations at Dream11- Leading a lean AI driven 40 member team driving supply initiatives & revenue operations- Improved efficiency 2x + increased revenue by 3% via multiple initiatives - Have worked as the Regional Head-West for Zoomcar- Managed P&L & business operations for West India & grew the region to be ~35-40% of overall India business. Launched & scaled multiple business verticals/cities across West India- Maharashtra, Gujarat, MP & Goa- Led a team of 250+ to drive the best customer experience metrics across the country - Launched Swiggy in Mumbai in 2015 & scaled Ops team to cater 0-15000 orders/day in 6 months span
Stackforce AI infers this person is a leader in Operations Management within high-growth B2C startups.
Location: Mumbai, Maharashtra, India
Experience: 11 yrs 1 mo
Skills
- Operations Management
- P&l Management
- Team Leadership
- Growth Leadership
- Project Management
Career Highlights
- Led operations for major startups like Swiggy and Zoomcar.
- Achieved 2x efficiency increase at Dream11.
- Managed P&L for 9 cities at Zoomcar.
Work Experience
Dream11
AVP- Operations (2 yrs 8 mos)
Director of Operations (1 yr 3 mos)
Zoomcar
Director- Operations & Growth (11 mos)
Associate Director- Operations & Growth (1 yr 6 mos)
Business Head- Mumbai & Gujarat (1 yr 10 mos)
Operations Manager (8 mos)
Swiggy
City Operations Manager (1 yr 5 mos)
HDFC Life
Management Trainee (10 mos)
Godrej
Summer Intern (1 mo)
Education
Master of Business Administration (M.B.A.) at K J Somaiya Institute of Management
Bachelor of Engineering (B.E.) at K.J. Somaiya College of Engineering
