Amogh H R — Operations Associate

Product & Customer Support Analyst with hands-on experience in troubleshooting complex SaaS applications and delivering high-quality customer support. Recently was working as a Support Analyst at IDBS (Danaher), resolving technical issues and collaborating with Engineering and Product teams. Previously served as a Product Support Engineer at Salesken.ai, acting as the primary client contact for technical queries and onboarding. Experienced in API troubleshooting using REST, GraphQL, and Postman. Strong working knowledge of AWS, Linux/Unix environments, and cloud connectivity checks. Skilled in log monitoring and analysis using Splunk to identify root causes efficiently. Proficient with SQL, CRM tools, Jira, Freshdesk, Salesforce, and documentation workflows. Adept at client onboarding, data validation, and end-user training. Known for clear communication, structured problem-solving, and cross-functional collaboration. Passionate about improving product stability and delivering exceptional customer experiences Core Skills & Tools: • Product & Technical Support • API Troubleshooting (REST, GraphQL, Postman) • Cloud & Infrastructure (AWS, Docker, Linux) • Monitoring & Logging (Splunk) • Databases & Data Tools (SQL, DBeaver, Excel) • Collaboration Tools (Jira, Freshdesk, Confluence, Slack, Salesforce) • Client Onboarding, Documentation & Training

Stackforce AI infers this person is a SaaS Product Support Analyst with strong technical troubleshooting skills.

Location: Bengaluru, Karnataka, India

Experience: 1 yr 10 mos