Oct 2014 – Sep 2019 · 4 yrs 11 mos · Bengaluru, Karnataka, India

• Team lead, New Business Acquisition, Renew & upgrade existing accounts, Drive sales through team, training & development, new product sales.
• Handling a team of Account Managers, TLs, ASMs & TSMs.

Aug 2013 – Sep 2014 · 1 yr 1 mo · Bengaluru Area, India

• Sales/Marketing
•  Generates profitable new business through prospecting and enquiry handling within the local market in order to exceed set targets
•  Drive and maximize service revenue through up-selling of variable services to new and existing customers.
•  Conduct tours, with a goal of converting prospects into customers by effectively listening and selling the entire product range.
•  Prospecting to generate leads through local companies, partnerships and brokers.
•  Effectively manages leads and continuously updates CRM throughout the sales process to close of deal.
•  Keeps abreast of the local market by attending networking events and building strong channel relationships with commercial brokers.
• Operations/Financial Management
•  Accountability for Centre profitability, Centre performance and the Centre’s success through P&L management
•  Drives revenue for Regus by effectively and consistently maximizing all service revenue.
•  Effectively manage the renewal process working to retain every customer at a profitable margin.
•  Maximizes occupancy and profitability of the centre by proactively managing customers expansion requirements.
•  Regularly participate in the monthly centre business review process, account for profit and loss and drive agreed actions to enhance centre performance
•  Regularly review centre costs and reduce outgoings where reductions can be identified
• Customer Service
•  With a focus on meeting Customer satisfaction and retention metrics, maintain and develop existing customer relationships
•  Ensures the centre team is delivering exceptional customer service and customer’s needs are handled effectively and efficiently.
•  Provide direction to centre team to ensure there is a clear focus on delivering a 90+% customer satisfaction rating
•  Ensures front of house, housekeeping, health & safety, visual and brand company standards are delivered and maintained representative of a 5-star business.

Feb 2006 – Jul 2013 · 7 yrs 5 mos · Surat Area, India

• More than 7 years of work experience in Concept Sales, Online Media Sales, Digital Sales, AD Sales, Portal Sales (Subscription model) and Response Management Software Sales
• Adept at formulating business strategies, identifying key markets, devising sales promotion & branding strategies for high product visibility, managing Key account & developing new business
• Effective at communication, team Building, problem solving skills and relationship management
• Hands on experience in Handling Key Account as well as Retail account
• Networking with the Corporate to establish rapport of the firm in the highly competitive environment