Urvashi Vijay

Operations Associate

Bengaluru, Karnataka, India4 yrs 2 mos experience

Highly Stable

Key Highlights

Over 3.5 years of experience in operations and marketing.
Strong expertise in relationship management and process improvement.
MBA graduate with a focus on marketing and operations.

Stackforce AI infers this person is a Marketing and Operations professional in the Insurance sector.

Contact

Skills

Core Skills

Business OperationsProcess ImprovementSales StrategyTeam ManagementBusiness AnalysisProblem Solving

Other Skills

Analytical SkillsBusiness AdministrationBusiness DevelopmentC (Programming Language)C++Cloud ComputingCommunicationComputer ScienceConsumer GoodsContent MarketingCorporate StrategyData IntegrityDigital MarketingEnglishFast-Moving Consumer Goods (FMCG)

About

A marketer who specializes in Sales,Rrelationship Building,Team management,Leadership, Communication and Presentation skills and more. For the rest, learning is key. With a formal education in Sales and marketing, driving business and branding for an insurance company has been interesting and educative, to say the least. I believe in the power of learning and am known for a mix of strategic, operational, and communication abilities. Relationship management has been a key tool in my professional journey of more than 3.5 years.Also, Strategies are the greatest differentior and I am here to help the organizations with it. I am an MBA graduate from the ICFAI Business School, Hyderabad with a specialization in Marketing and Operations. Prior to that, I pursued B.tech in Computer Science and Engineering from Jaipur Engineering College and Research Centre, Jaipur. Besides what i do professionally, I love to read and travel as much as I can.

Experience

Phonepe

Associate Manager - Business Operations

Aug 2025 – Present · 7 mos · Bengaluru, Karnataka, India · On-site

Career break

Career transition

May 2025 – Jul 2025 · 2 mos · Greater Bengaluru Area

Digit insurance

Operations Manager

Oct 2024 – May 2025 · 7 mos · Bengaluru, Karnataka, India · On-site

Manage end to end operations for priority accounts, including Flipkart, JSW, Sun Pharma, Cipla, Amazon, and Qube Highways, ensuring seamless service delivery for group life insurance policies
Drive process improvement initiatives to optimize workflows and eliminate inefficiencies, reducing service resolution time for high-stakes accounts
Collaborated with tech teams to digitize operations, leveraging tools like JIRA for project tracking and process enhancements
Lead business requirement development by gathering insights from stakeholders and translating them into actionable plans for cross-functional teams
Collaborate with internal teams, including tech, and sales, to execute tailored solutions for clients.
Manage and resolve escalations effectively, overseeing ticketing systems to ensure timely and satisfactory issue resolution
Spearhead reconciliation efforts to maintain data integrity and ensure financial accuracy for key accounts

Business OperationsProcess ImprovementStakeholder ManagementData IntegrityService Delivery

Icici prudential life insurance company limited

3 roles

Branch Manager

Promoted

Apr 2024 – Sep 2024 · 5 mos · On-site

Directed sales and distribution strategies for corporate brokers and agents, managing a team of 8 professionals
Collaborated with aggregators such as Zoppers, Policy Bazaar, and RenewBuy to streamline life insurance services and grow market share
Rapidly advanced through the organization, demonstrating adaptability and outstanding performance across sales.

Sales StrategyTeam ManagementMarket Share Growth