Nov 2023 – Mar 2024 · 4 mos · Bengaluru, Karnataka, India · On-site

• Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers,
• ensuring successful delivery within scope, schedule, and budget.
• Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
• Manage project risks and issues, proactively identify potential obstacles, and implement mitigation strategies to ensure successful project outcomes.
• Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
• Coordinates activities of supporting product teams and tracks progress against established plan and makes decisions to alter or update schedule and resource allocation to meet project requirements and development schedule

Dec 2021 – Nov 2023 · 1 yr 11 mos · Pune, Maharashtra, India · Hybrid

• Client Engagements -
• 1) Bajaj Auto Ltd (Onsite Head office)
• 2) Pidge
• 3) Teachmint
• 4) Unacademy
• Executing the implementation plan and make the customer live within the promised time frame.
• Tracking key metrics and KPI's related to implementation success.
• Conducting Kick off meetings with new clients to review expectations and to create a written product implementation with milestones, deliverables , SLA's , and KPI's.
• Understanding the customer's business requirements and devising appropriate solutions using Leadsqaured.
• Working with Sales, Customer Success teams to ensure the understanding of any customizations done or unique needs served for the client.
• Work closely with Product Development team to share client feedback for post implementation reviews.
• Be the single point of contact for clients during implementations.
• Upsell / Cross sell Leadsqaured product or services .
• Handled Incident and Problem management to make sure the issues in an efficient method.

Jul 2021 – Dec 2021 · 5 mos

• Client Engagements :
• 1) Johnson and Johnson Global Services
• 2) Johnson and Johnson Medical Devices
• Region - NA and EMEA
• Successfully gearing multiple activities in the SDLC cycle like requirement gathering, analysis,documentation of functional ,Business and technical requirements.
• Conceptualize and formulate best of breed solutions in close collaboration with the business that effectively address key implementation objectives within the bounds of scope, schedule, and effort.
• Build and foster internal consulting capability within the implementation team.
• Currently working on Strategic Accounts Projects for NA and EMEA regions.
• Industry - Pharmaceuticals / Healthcare

Jan 2020 – Jun 2021 · 1 yr 5 mos

• Region - NA and EMEA
• Drive system configuration and deployment activities across multiple engagements.
• Engage with the business team to define solutions to address key implementation objectives.
• Drive weekly engagement with clients & help them map their current business processes with solutions and implement the same.
• Testing new feature rollouts on customer environment, performing sanity and publishing test results after thorough testing to ensure a stable workflow.
• Supporting the Project Go-live and Post Go-live (Hypercare) activities for the Project.
• Contribute to ICERTIS product roadmap through active feedback from customers and implementation experience.
• Currently working on Strategic Accounts Projects for NA and EMEA regions.
• Industry - Pharmaceuticals / Healthcare.

Jun 2018 – May 2019 · 11 mos · Gurugram, Haryana, India · On-site