Jul 2020 – Jan 2022 · 1 yr 6 mos · Cleveland, Ohio, United States

• As a Clinical Therapist for a start-up private practice, I help establish operational policies and train other staff members to utilize the practice’s telehealth system. Also, I monitor Electronic Health Records for medical billing and compliance purposes. I also have developed curriculums for therapeutic groups geared towards clients with anxiety and depression diagnoses. In addition, I create clinically focused content for the practice’s social media platforms to increase engagement. Finally, as it relates specifically to my clinical work, I perform client-centered, strength-based, culturally competent therapeutic treatment, assessments and treatment plans.

Aug 2019 – Jul 2022 · 2 yrs 11 mos · Cleveland, Ohio, United States

• As a Family Support Specialist within a start-up organization, I served as Co-Lead for the Integrated Health Program Design Committee, which focused on program development, implementation, compliance and evaluation of telehealth processes to serve the health and mental health-related needs of students in the Cleveland Metropolitan School District. Also, I was a member of the school’s leadership team, where I oversaw the planning of programs and services to address student and family needs. Additionally, I built partnerships with community stakeholders as well as researched and obtained grants to increase the capacity of programs that served the student body. Lastly, I provided training to school staff related to social-emotional learning, cognitive-behavioral, and mindful approaches.

Jan 2018 – Mar 2019 · 1 yr 2 mos · Cleveland, Ohio, United States

• As a School-Based Therapist, I provided behavioral health counseling, assessments, and therapeutic services, including clinical case management, consultation, and prevention groups for children, families, and school staff. I also assisted clients and families with skill development, anger management, managing mental, emotional and behavioral symptoms. Lastly, I worked collaboratively with school administration and staff in the school setting to provide consultative support.

Jan 2017 – Aug 2019 · 2 yrs 7 mos · Cleveland, Ohio, United States

• As an Intake Assessment Counselor for the Behavioral Health Department at Cleveland Clinic, I served as a part of the auditing and compliance committee. I monitored The Epic Electronic Health System reviewing clinical charts for regulatory and departmental standards. Additionally, I served as a committee member of the Telemedicine Task Force, which incorporated Telemedinice to conduct psychiatric evaluations. As a part of the Task Force, I collaborated with interdisciplinary committee members to review obtained data for further program design and implementation across the regional healthcare system. In addition, I provided certified training, coaching, and onboarding to new staff and oversaw as-needed daily operations for the department. Finally, I conducted phone, face-to-face, and telemedicine assessments and facilitated the appropriate psychiatric disposition for children, adolescents, adults, geriatric, and chemically dependent patients.

Jul 2015 – Dec 2016 · 1 yr 5 mos · Cleveland, Ohio, United States

• As a Patient Financial Services Rep, I provided stellar customer services for patients and visitors to the Cleveland Clinic Emergency Department. I obtained patients’ demographic and financial information, processed cash and credit card payments for medical services rendered, utilizing the Epic Electronic Health System. Additionally, I answered, investigated, and directed patient inquiries and complaints and followed up on those matters. Finally, I performed administrative and clerical duties, such as filing paperwork, when necessary.

Aug 2016 – Mar 2017 · 7 mos · Shaker Heights, Ohio, United States

Aug 2015 – Aug 2016 · 1 yr · Shaker Heights, Ohio, United States

Aug 2014 – May 2015 · 9 mos · Cincinnati, Ohio, United States