Feb 2024 – Aug 2025 · 1 yr 6 mos · Mumbai, Maharashtra, India · Hybrid

• Spearhead talent-acquisition strategies and design end-to-end onboarding frameworks, enhancing new-hire assimilation and engagement.
• Advise manufacturing SMEs and early-stage startups on HR compliance and digital transformation, implementing performance-management and streamlined onboarding tools.

Aug 2021 – Jan 2024 · 2 yrs 5 mos · Mumbai, Maharashtra, India · On-site

• Led PAN-India HR operations for 300+ employees across 5 company entities and 16 locations.
• Revamped recruitment strategy; increasing quality candidate flow by 50% and reducing time-to-hire by 30%.
• Designed and executed induction programs, achieving 90% satisfaction and reducing early attrition by 25%.
• Partnered with legal to manage ER matters, leading to 100% compliance and timely grievance resolution.
• Delivered leadership, sales, and functional training programs as part of a broader T&D strategy.
• Presented monthly HR analytics dashboards (attrition, hiring, engagement, etc.) to Management for data-driven planning.

Sep 2020 – Mar 2021 · 6 mos · Mumbai, Maharashtra, India · On-site

• Managed end-to-end HR functions; enhanced employee satisfaction by redesigning induction program.
• Supported HR digitization and streamlined recruitment-to-exit cycle using internal systems.

Jan 2019 – Oct 2020 · 1 yr 9 mos · Mumbai Area, India

• Led HR operations for 500+ employees across 2 company entities and 3 locations, streamlining processes to enhance workforce efficiency.
• Automated payroll, performance-management and R&R systems, boosting process accuracy and compliance reporting.
• Initiated structured L&D roadmap; 25% upskilling achieved across technical, functional and leadership teams.
• Worked with Legal and implemented structured grievance resolution programs, reducing internal conflict cases by 40%.
• Established compliance dashboard, proactively addressing labor-law risks and maintaining full legal adherence.
• Launched town halls and recognition initiatives, increasing engagement scores by 20%.
• Rolled out PIP and PDP systems; reduced involuntary attrition by 50%.

Jul 2016 – Dec 2018 · 2 yrs 5 mos · India

• Built end-to-end HR function: authored policies, processes and Employee Handbook; deployed HRMS to automate payroll and centralize records.
• Aligned talent strategy to business goals: Partnered with HODs to develop 50+ JDs and KRAs, clarifying roles and driving accountability.
• Advised leadership on employee relations, succession planning and sourcing strategies, strengthening the talent pipeline.
• Designed induction program embedding company values, achieving 90% new-hire satisfaction.
• Scaled recruitment by building and mentoring a recruiter team, delivering 300+ hires in two years and cut recruitment spend by over ₹1.5 crore.
• Introduced formal PMS and 180° feedback, including PIPs and PDPs—reducing involuntary attrition by 50% and standardizing performance accountability.
• Negotiated and consolidated vendor contracts, realizing cost savings of ₹2.5 crore+.

Jul 2013 – Jul 2016 · 3 yrs · Mumbai Area, India

• Scaled white-collar workforce from 15 to 200+ and delivery staff from 70 to 2,000+, internalizing recruitment and eliminating agency fees.
• Implemented real-time performance-management system with monthly reviews, driving continuous team improvements.
• Conceptualized mobile interview app to auto-upload candidate data, reducing recruitment cycle time by 50%.
• Designed and delivered blended induction and training programs—combining interactive classroom sessions, training videos, and on-field coaching—to upskill delivery staff and call-center executives.
• Partnered with Operations leadership to assess delivery and regional performance metrics, optimizing human capital deployment and area coverage.
• Implemented a bi-weekly payroll & incentive payout cycle, replacing advance salary distributions, reducing finance workload, and ensuring timely payments.
• Closed 100% of mid- to senior-level and leadership vacancies across Operations, Marketing, IT, and Finance within agreed timelines and budget.

Aug 2011 – Jul 2013 · 1 yr 11 mos · Panjim, Goa

• HR Consulting firm supporting clients in Hospitality and Infrastructure Development.
• Minimized recruitment costs by partnering with Hotel Management Institutes and private contractors, ensuring a reliable supply of qualified manpower.
• Managed the full-cycle recruitment process, implementing tailored behavioral interview tools to improve hiring accuracy.
• Advised leadership on key HR strategies, including Employee Relations, Succession Planning, Sourcing, and Talent Assessments.
• Collaborated with functional managers to develop training guides and schedules, reinforcing company values, culture, and business objectives.
• Served as the primary contact for Talent Acquisition, Payroll, and Employee Engagement for key clients, outsourcing HR operations to meet organizational needs.

Jul 2004 – Aug 2011 · 7 yrs 1 mo · Mumbai · On-site

• Conducted comprehensive coaching and call monitoring sessions for team members, resulting in a 15-20% improvement in overall quality metrics. Recognized with "Best Team of the Month" and "Best Team of the Quarter" awards.
• Analyzed and monitored individual agent performance, ensuring alignment with process SLAs and KPIs. • Successfully reduced average call handling time from 347 seconds to 335 seconds per agent.
• Boosted Customer Satisfaction (CSAT) ratings. Maintained a flawless 100% CSAT score across 20 months.
• Designed and implemented a cost-effective Rewards & Recognition (R&R) program, recommending corporate partnerships and gift coupons instead of cash rewards, leading to reduced incentive expenses. • Provided continuous team support and professional development, coaching members through Internal Job Postings (IJPs) to advance their careers.
• Conducted regular training sessions for new hires, ensuring their success on the floor while resolving operational challenges to facilitate a seamless transition.
• Participated in calibration sessions with clients, driving quality enhancement initiatives based on collaborative discussions.
• Addressed and resolved employee grievances promptly, maintaining a positive team environment.