TARUN SHARMA

Business Development Executive

Agra, Uttar Pradesh, India3 yrs 9 mos experience

Key Highlights

Achieved 100% client retention across multiple projects.
Successfully onboarded over 100 clients with high satisfaction.
Contributed to significant revenue growth through upselling strategies.

Stackforce AI infers this person is a SaaS Customer Success Manager with strong product management capabilities.

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Skills

Core Skills

Customer Success ManagementProject ManagementProduct Management

Other Skills

Account ManagementAccountingAgile MethodologyAnalytical SkillsBusiness-to-Business (B2B)Cascading Style Sheets (CSS)Churn ManagementClient OnboardingCommunicationCross-SellingCross-team CollaborationCustomer AcquisitionCustomer Relationship Management (CRM)Customer RetentionCustomer Satisfaction

About

Professional with flexibility, adept at combining Product Management and Customer Success Management together. knowledgeable about proactive tactics, keeping clients, and maximizing HRMS experience for the clients. knowledgeable about QBR, MRR, and SaaS product, approaches for efficient project management. My profile exhibits a well-balanced combination of strategic product development and a customer-centric focus.

Experience

Delhivery

Senior Account Manager

Apr 2025 – Present · 11 mos · On-site

Talent recruit software pvt. ltd.

Lead Customer Success manager

Jun 2024 – Feb 2025 · 8 mos · Delhi, India

Completed all enterprise-level ATS projects on schedule, maintaining client requirements.
Managed billing across US, EMEA, and Domestic clients. Provided on-site technical support to clients.
Achieved 100% retention. Delivered 20+ training sessions.
Achieved 80% CSAT and full adoption within 3 months.
Implemented software for clients like Yes Bank, Aurobindo, Capella Group, Niva Bupa, etc., achieving 100% CSAT.
Submits usage, review, and feedback reports to stakeholders

Customer Success ManagementProject Management

Keka hr

Customer Success Manager

May 2022 – Jun 2024 · 2 yrs 1 mo · Hyderabad, Telangana, India · On-site

Client relationship / Account Management / SaaS Knowledge
>> Contributed to new 6 key product features and custom solutions for unique client needs/feedback.
>> Oversaw a client portfolio of 65+ accounts (valued at over 1.3 Cr. ARR), a churn rate under 7%.
>> Onboarded 100+ clients, aligning with policies and achieving 93.6% retention.
>> Analyzed QBR and MBR data, resulting in 650,000 revenue growth through cross-selling and upselling.

Customer Success ManagementProduct Management

Kathas entertainment

Product Analyst

Oct 2021 – Apr 2022 · 6 mos · Hyderabad, Telangana, India · Remote

>> Oversaw the maintened of the product roadmap, identified and resolved an average of 10 bugs per week.
>> Identified and addressed the main causes of a 33% decrease in drop-off rates by conducting a thorough analysis of product funnels.
>> Developed and implemented product enhancement strategies resulting in a 15% increase in user engagement.
>> Created 8 comprehensive Product Requirement Documents (PRDs) to guide development teams in product implementation.
>> Successfully implemented agile methodology principles, resulting in a 30% increase in project efficiency.
>> Initiated and executed customer engagement initiatives, leading to a improvement in customer satisfaction within the gaming community.
>> Collaborated with cross-functional teams using Whimsical, Figma, and Miro to streamline the design process, resulting in a 20% reduction in development time.

Product ManagementProject Management